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Click here or scroll down to respond to this candidateCandidate's Name
Chicago, IL Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEFriendly Client Support specialist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.Greet VisitorsClient Support SpecialistSorting and LabelingCorrespondence distributionProfessional demeanorCustomer/Client relationsMicrosoft Word, ExcelAvaya and OutlookCustomer Service Representative, 12/2007 - 06/2023 Higher Learning Commission Chicago, ILGreeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Received all visitors and telephone calls to office, determining nature of call or business of visitors; decided to whom visitors are referredAssisted Operations team with activities, including maintenance of equipment and office supplies inventoryAssisted in financial operations, including check processing of 100 check scanning per week as well as mailed invoices and statementsPerformed clerical support such as faxing, copying, and collating for HLC teams as needed Acted as backup contact with building managementAssisted internal staff with clerical and administrative needs to maximize efficiency and team productivity. Handled assignments independently with good judgement and critical thinking skills. Operated multi-line telephone system to answer and direct high volume of calls. Routed incoming mail and messages to relevant personnel without delay. Answered phone promptly and directed incoming calls to correct offices. Responded to inquiries from callers seeking information. Resolved customer problems and complaints. PROFESSIONAL SUMMARYSKILLSWORK HISTORYContract Specialist, 10/2000 - 11/2007AON Home Warranty Chicago, IllinoisManaged full procurement cycle by planning, reviewing, soliciting, awarding, administering and closing out contract to achieve seamless transition at all levels of procurement. Closely monitored and evaluated contract performance to determine regulatory compliance and necessary amendments.Provided exceptional customer service to diverse clientele even in high-stress environments. Reduced expenditures by 100% through implementing cost-saving measures Implemented cost savings program reducing expenditures by 100% Bachelor of Arts: Communication StudiesNorthern Illinois University - Dekalb, ILAgile Scrum master CertificateEDUCATIONCERTIFICATIONS |
