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Beltsville, MD PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFILETechnical Business Analyst with 15+ years of experience leading teams in the documentation, development and delivery of systematic workflow solutions driven to obtain business needs. Specializing in Imaging Content Management.SPECIALIZED SKILLSAgile, SQL, Word, Excel, PowerPoint, Visio and SplunkExpert leadership skills.Strong analytical, problem-solving, and decision-making skills.Project management and system development methodologies.Strong verbal, oral, written and presentation skills.Proven strategic thinking skills.PROFESSIONAL WORK EXPERIENCEGEICO, Washington, DC 1997-PRESENTOriginally created for U.S. government employees and military personnel, GEICO has grown to provide insurance to more than 16 million auto policies to a wide range of customers.Sr System Analyst (12/2001 present)Develop business architecture using requirements such as scope, processes, alternative and risk.Analyze clients' business requirements and processes through document analysis, meetings, and workflow analysis.Liaise between business and technical personnel to ensure a mutual understanding of processes.Conduct functional, regression, user acceptance, integration, and performance testing.Provide support for pre and post implementation of applications.Oversee scheduling of all team projects using Azure Dev Ops.Imaging Content Management specializing in IBML Scanning, IBM FileNet data storage and retrieval repository and Datacap data capture and indexing application for millions of company insurance forms.Bodily Injury Claims Adjuster (04/1997 12/2001)Investigate, evaluate, negotiate, and settle bodily injury medical liability claims.Verification of coverage, legal liability, and extent of damages.Issue payments within settlement authority limits.Assist company attorney in mediation and arbitration.AETNA, Centerville, Va 1988 1997Aetna, a CVS Health company, provide services to an estimated 39 million people to help them make decisions about their health care and their health care spending.Claims Adjuster (08/1988 04/1997)Investigate new auto claims.Verification of coverage, legal liability, and extent of damages.Determine faults and documented claims to resolve them in a timely fashion.EDUCATIONBachelor of Science, Finance, James Madison University, Harrisonburg, VaCERTIFICATIONSMicrosoft Azure FundamentalsMicrosoft Security ComplianceAssociate in Claims ProgramCPCU |