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| | Click here or scroll down to respond to this candidateCINDYPARKEREMAIL AVAILABLEPHONE NUMBER AVAILABLEStow, OH Street Address
Knowledgeable about processing credit card payments, checks, and cash. Experienced in high volume calls in billing and telemarketing. Proven record in customer service and secretarial work. PROFESSIONAL SUMMARYLeaf Home - Payment ProcessorHudson, OH 07/2023 - 08/2023Sherwin-Williams Floor Covering - Sales Coordinator Uniontown, OH 10/2019 - 04/2020JC Penney - Store AssociateAkron, OH 07/2014 - 05/2019Ebsco Tele Services - TranscriptionistAkron, OH 06/2011 - 10/2013Teleperformance USA - Billing AgentAkron, OH 11/2006 - 08/2009WORK HISTORYTook incoming calls in the Finance Dept. of Leaf Home for customers in the United States and Canada in regard to new installation of gutters and/ or service calls and recorded their credit card information.My duties as a Sales Coordinator included calling commercial accounts in regard to their floor covering needs, set up floor installer orders, filed purchase orders, matched up pick lists with original order. Took incoming calls.Assisted customers with their product selection, operated cash register, took online orders, answered phones, opened JC Penney charge accounts and was Number One Store Associate in opening the most JCP credit cards in January, 2019.Transcribed audio files from market research as customers were asked to rate their experience with home improvement contractors.These transcripts were published in Best Pick Reports and Home Reports.As a billing agent was responsible in assisting customers with their Cox Communication cable account, took payments, adjusted cable, internet, and telephone services, and drop-shipped cable equipment.SKILLS Front desk CRM software Administrative experience Microsoft OfficeThe University of AkronAkron, OH 08/1986Certificate in Word ProcessingSuccessfully completed the two yearcredited Word Processing Certificatefrom The University of Akron, Akron,OH.EDUCATIONDriver's LicenseCERTIFICATIONS |