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Ringwood, OK 73768PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARYHighly-motivated employee withdesire to take on new challenges.Strong work ethic, adaptability, andexceptional interpersonal skills.Adept at working effectivelyunsupervised and quicklymastering new skills.SKILLS Corrective Action Planning Policy Enforcement New Employee OrientationEmployee HandbookDevelopment Employee Onboarding Payroll Administration Regulatory Compliance Microsoft Office proficiencyKevin SodowskyEXPERIENCEAugust 2023 - CurrentProbation and Parole Officer I Oklahoma Department Of Corrections Enid, OKMarch 2019 - August 2023Administrative Assistant Oklahoma Department Of Corrections Enid, OKJuly 2014 - February 2019Lead Emergency Dispatcher Life EMS Ambulance Enid, OK January 2012 - June 2014Assessed risks posed by a particular offender before granting permission for them to travel outside the jurisdiction.Maintained detailed case notes on each parolee's progress towards goals.Prepared reports summarizing cases as needed for review by judges or other legal personnel.Developed positive relationships with clients through active listening and empathy.Investigated violations of parole or probation conditions and took appropriate action when necessary.Supervised adult offenders to monitor compliance with court ordered conditions.Referred offenders to appropriate community agencies to complete services in compliance with court orders.Provided oversight for offenders assigned to the Administrative CaseloadMaintained offender files through conducting regular compliance checks in line with policyEnsured accurate and timely submission of violation and supplemental reports to courts Served as Safety Officer for Enid officeUtilized mapping software programs to identify locations quickly during emergencies.Developed strong working relationships with local police departments, fire stations, hospitals and other relevant entities.Provided guidance to callers during emergencies and relayed pertinent information to responding units. Prioritized multiple tasks simultaneously in high pressure environments. Continually monitored events happening within assigned area to anticipate potential problems or threats.Created detailed logs of all incoming calls for service including caller information, location details and nature of request and incident reported.Managed the full recruitment cycle by reviewing applications, conducting interviews, and providing valuable insights for hiring decisions as well as overseeing staff training and terminations.Dispatcher Luckinbill Construction Enid, OKJune 2011 - December 2011Dispatcher Greater Houston Livery Kingwood, TXNovember 2007 - August 2010General Manager Pizza Hut Humble, TX Resolved customer complaints related to service issues or delays. Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.Tracked vehicles using GPS technology and provided real-time status updates as needed. Maintained logs of all incoming calls and assigned tasks. Matched bills of lading and reconciled quantities to verify items shipped. Recorded results of service calls to create report summaries for senior management.Tracked changes in computer system to keep records current and accurate.Utilized various software systems to facilitate movement, planning and scheduling.Monitored dispatch board and adjusted call priorities regularly based on caller needs.Documented services performed, operations information, and dispatch details in system. Assigned drivers to appropriate routes based on customer needs. Ensured compliance with safety regulations and company policies. Updated records of driver locations, delays, and cancellations. Provided timely updates to customers regarding their orders or requests. Managed a large volume of phone calls while ensuring accuracy in data entry.Tracked vehicles using GPS technology and provided real-time status updates as needed.Ensured compliance with local health department regulations regarding food safety standards.Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.Conducted regular meetings with senior management team to review progress against established objectives.Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.Established and maintained effective communication with staff members to ensure efficient operations.Assisted in the recruitment process by interviewing potential candidates for open positions.Implemented employee recognition programs to motivate staff members towards achieving organizational goals.Resolved customer complaints quickly while maintaining high quality standards of service delivery. Administered employee discipline through verbal and written warnings. Trained employees on duties, policies and procedures. Supervised employees through planning, assignments, and direction. June 2002 - May 2007Senior Telecommunicator Houston Police Dept Houston, Texas Monitored radio frequencies for incoming calls and dispatched appropriate personnel accordingly.Initiated contact with outside agencies when additional resources were required.Updated databases regularly with new information regarding suspects or persons of interest.Provided assistance to officers in field by gathering information, relaying messages, and dispatching units as needed.Entered data into computer systems such as CAD to generate calls for service or other requests.Served as a liaison between departments within law enforcement organizations in order to facilitate communication between units.Assessed emergency situations via telephone interviews with callers to determine necessary response level.Tracked police units in the field using GPS systems to ensure safety of officers on duty.Operated law enforcement communication equipment and NCIC database to facilitate information to department.Dispatched police, fire and EMS units to respond to emergent situations with established procedures.EDUCATION AND TRAININGMay 2023Bachelor of Science Criminal JusticeNorthwestern Oklahoma State University, Alva, OKMay 2012Associate of Science Business AdministrationNorthern Oklahoma College, Tonkawa, OK Fall, 2022 - Honor Roll National Society of Leadership Success Recipient Harold Hamm Scholarship Recipient Enid Leadership Council Student Government, Representative