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Click here or scroll down to respond to this candidateCandidate's Name
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EMAIL AVAILABLE PHONE NUMBER AVAILABLEPROFESSIONAL PROFILEA dynamic and diverse professional with a physical disability, who received MBA and Bachelors degrees in Computer Information Security and Database Management, respectfully.SKILLS AND ACCOMPLISHMENTSDemonstrates ability to learn and teach new concepts, easily adapts to change, and manages multiple concurrent tasks.Proficient in Microsoft Windows 7 and 10, Mac OS, Microsoft Office Suite, standard ticketing systems (ServiceNow, Remedy and yourIT), and Active Directory.Imaging and deploying of new Desktop & Laptops (Dell & HP); providing Tier 2 desktop support to PCs, medical carts, printers and scanners (document scanners and BCMA scanners); baseline PCs after successful imaging using dBAT; installation of applications using LANDesk as well as IT App Installs folder; remediating software issues; coordinating walkthroughs prior to installation of new equipment.Obtained Bachelors and Masters Degrees while employed full-time.EDUCATIONKELLER GRADUATE SCHOOL OF MANAGEMENT, North Brunswick, New Jersey 2014Master of Business Administration, Database ManagementDEVRY UNIVERSITY, North Brunswick, New Jersey 2011Bachelor of Science, Computer Information SecurityRELEVANT EXPERIENCEINSIGHT GLOBAL, Morristown, New Jersey 06/2019 09/2021IT ContractorProvided Tier 2 Desktop support as the senior Help Desk specialist for a Windows 10 Migration Pilot project. Elevated to Lead Build Technician once the project was moved past the pilot stage. Responsible for imaging, installation of applications and maintaining a steady inventory for deployment. Installed user specific software using LANDesk. Championed several side-projects from configuring over 200 IPads to setting up laptops for remote use during COVID-19. Assisted with AD Mirgration Project and various site moves. Utilized standard ticketing system to create, resolve and escalate technical incidents. Interfaced with end users to answer technical questions.TISTA SCIENCE AND TECHNOLOGY, Rockville, Maryland 02/2017 05/2019IT Contractor at Veterans Hospital, Lyons, NJ CampusImaged over 2,000 computers and laptops (with special images, i.e., Telehealth, PIV, Audiology, MyHealtheVet, Windows 7 and Windows 10). Worked on Window 10 Upgrade Project. Deployed over 500 PCs to different departments. Sanitized over 3,000 desktop and laptop hard drives to meet National standards regarding Information Security between March 2017 and March 2019. Trained other technicians on proper imaging procedures. In charge of maintaining and cleaning the IT storage rooms. Palletized over 30 pallets of excess IT equipment, filled out necessary paperwork and coordinated with Logistics for pickup. During the 2017 Inventory Audit, scanned over 3,000 items of IT equipment located at the Lyons Campus and identified items that were removed but not taken out of the inventory system.JOHNSON & MURPHY WEALTH ADVISORS, Bedminster, New Jersey 10/2012 01/2017IT ConsultantOrchestrate the management of all company information technology systems. Install and upgrade hardware and software and provide technical support for desktops, laptops, mobile devices, printers and scanners. Provide Tier 1 desktop support. Shepherd the organization of client data.PROVIDENCE COLLEGE, Providence, Rhode Island 01/2012 2/2012IT InternGained in-depth knowledge of help desk operations. Liaised with clients to identify, troubleshoot and resolve complex and simple technical issues. Provided desktop support as well as installation and upgrade assistance. |
