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Click here or scroll down to respond to this candidateLEENA MAHIEMAIL AVAILABLE1- PHONE NUMBER AVAILABLECAREER OBJECTIVE:A Challenging position in a reputed organization where I can enhance my skills, and find stability in conjunction with companys goals and objectives.CORE COMPETENCIES:More than 20 years of professional experience in Customer Service, Sales Management, Operations and Office Administration.In-depth knowledge of handling clients and relationship management.Possess excellent communication, analytical and problem solving skills.Skilled in learning new concepts quickly and apply the same to complete assigned tasks and responsibilities.Result-oriented, team-oriented and has the ability to take up cross-functional responsibilities.WORK EXPERIENCE:May 2019 Till Date Global Motorcars Inc. As Office ManagerResponsible for the overall Office.Responsible for smooth running and profitability of the shop.Responsible for managing accounting.Responsible for revenue budgets and targets of the shopResponsible for handling customer's issues.Handle the tasks of sourcing potential customers and maintaining relationship with current customers.Play an active role in business process review activities as well as provide solutions to improve on the same.Documenting & Filing.Responsible for All Data Entry.Responsible for checking all the process as per company norms are being followed.Responsible for Warranty and Insurance RepairsResponsible for BillingMar 2015 2017 PLAZA HYUNDAI as a Quality ManagerResponsible for the overall Quality Process.Responsible for smooth running and profitability of the workshop.Responsible for managing audits.Responsible for revenue budgets and targets of the workshopResponsible for managing trainings for new products or process introduced by the manufacturer.Responsible for Making Power Point Presentations.Responsible for handling customer's issues specifically related to products and support.Handle the tasks of sourcing potential customers and maintaining relationship with current customers.Play an active role in business process review activities as well as provide solutions to improve on the same.Documenting the agreed outcome & processes.Responsible for arranging activities and events.Responsible for checking all the process as per company norms are being followed.Responsible for actively participating in giving new ideas and marketing strategies for the growth of business.Jan 2014 2015 VGO Ford as Customer Relationship Manager (CRM)With additional Responsibility of Service ManagerResponsible for handling the workshop and Service advisor operationsResponsible for smooth running and profitability of the workshopResponsible for the revenue budgets and targets of the workshopResponsible for handling the complete workshop as well as customer care day to day operationsResponsible for handling customer's issues specifically related to products and support.Handle the tasks of sourcing potential customers and maintaining relationship with current customers.Play an active role in business process review activities as well as provide solutions to improve on the same.Documenting the agreed outcome & processes.Maintaining sales target database and productivity reports.Mar 2012 Dec 2013 Oberoi Cars as Customer Relationship Manager (CRM)Responsible for handling the workshop and Service advisor operationsResponsible for the revenue budgets and targets of the workshopResponsible for handling the complete workshop as well as customer care day to day operationsResponsible for handling customer's issues specifically related to products and support.Handle the tasks of sourcing potential customers and maintaining relationship with current customers.Play an active role in business process review activities as well as provide solutions to improve on the same.Documenting the agreed outcome & processes.Maintaining sales target database and productivity reports.August 2010March 2012 NCR FORD as Customer Relationship Manager (CRM)Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.Coordinate with technical team to resolve customers concerns, when necessary.Handle the tasks of providing root-cause analysis and recommendations to improve services and support processes.Managing the complete setup in the absence of General Manager.September 2003July 2010 SOUTH CITY FORD as Customer Relationship Manager (CRM)Initially joined as DCRC Executive Later promoted to CRMHandling Front Office cum Admin.Preparing & presenting monthly MIS / Budget reports pertaining to sales / productivity and customer complaints.Identify the potential customers from the given database and counsel the organization on ways of converting them to loyal customers.Train the team members on handling large quantity of data, handling customers & complaints and ensuring none is neglected.Coordinate with technical team to resolve customers concerns, when necessary.Provide CRM solutions to inefficiencies and suggest tactics to meet the set goals on time.Play an active role in business process review activities as well as provide solutions to improve on the same.EDUCATIONAL SUMMARY:2018 Pursuing MBA Core Curriculum from University of Maryland2006 B.A. (PROGRAM) GRADUATE from DELHI UNIVERSITY2004 Diploma in Aviation, Travel and Hospitality Management from AIR HOSTESS ACADEMY (AHA)2002 Senior Secondary School from HOLY CHILD AUXILIUM CONVENTIT Skills: Well versed with MS Office, Windows and Mac OS & Internet Application |
