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New Braunfels, TX Street Address PHONE NUMBER AVAILABLEEMAIL AVAILABLEResults driven and collaborative management leader accomplished in driving daily production operations solutions which thrive on: budget and cost control, inventory accuracy, supply chain and vendor management as well as managing staffing and resource allocation. Driven to ensure continuous improvements in ever-challenging distribution or manufacturing environments.oResults driven, collaborative, leads-by-example leader who fosters a culture of motivation, accountability, and respect to deliver top-performance and informed customer driven, decision-making.Areas of Director Level Leadership Expertiseand solutions-focused management leader accomplished in oversight daily operations and production management, budget and cost control, inventory control, supply chain and vendor management, staffing and resource allocation, and continuous improvements in ever-challenging distribution or manufacturing environments requiring adaptability and decisiveness to succeed.Collaborative leads-by-example team leader fosters a culture of motivation, accountability, and respect to deliver top-performance, informed decision-making, and excellent customer service.Areas of Director/VP Level Leadership ExpertiseOperations/Production SupportBudget & Cost ControlInventory ControlStrategy Planning & ExecutionCustomer Relationship BuildingVendor ManagementStaff Leadership/TrainingContinuous ImprovementsPerformance MetricsProfessional ExperienceALLIANCE LAUNDRY SYSTEMS DISTRIBUTION, LLC - Elk Grove Village, IL June 2021 January 2024Operations ManagerOperations Leader Managed daily oversight of operations, adherence to policies and procedures, inventory control, and supply chain, to ensure timely and accurate fulfillment of goods and services.Staffing Leader Lead hiring, on-boarding, training, and performance management of a staff of 17 employees to ensure operational efficiency and productivity to meet all business requirements.Sales Forecast Ensured monthly accuracy and completeness for sales forecasting to maximize 1 million profitability year over year.Client Relations Proactive in establishing and nurturing relationships with customers to enhance customer satisfaction and long-term retention.Continuous Improvements Identified areas of opportunity to enhance business operations, reduce costs, and meet organizational goals:oImplemented budget that reduced expenses by 35% and maintained yearly wage increases.oNavigated team through a merger and integration process, resulting in a 20% increase in market share for the company.oSAP/ERP Led implementation of SAP/ERP system and training of team.oField Service Program Introduced Field Service Program that integrated with SAP and Salesforce with training of staff to optimize success.WASHBURN MACHINERY INC. Elk Grove Village, IL August 1999 June 2021General ManagerOperations Leader Led strategic planning and execution of long-term goals, operations management, budget, financial reporting, and cost control to ensure financial stability and organizational growth.Account Management Led the development and cultivation of long-term customer and supplier relations focused on growth and customer satisfaction.Sales Forecast Ensured monthly accuracy and completeness for sales forecasting to maximize 1 million profitability year over year.Staff Leadership Managed training (phones, A/R, A/P, purchasing, dispatching, accounting & order entry software, special projects etc.), cost-effective contract negotiations, scheduling, and performance management of 17 employees to maximize knowledge and retention.Continuous Improvements Identified areas of opportunity for business or technology solutions to optimize productivity and efficiency, while reducing costs.oImplemented budget that reduced expenses by 25% and maintained yearly wage increases.oProactively identified and implemented new processes for handling changing priorities, resulting in a 25% decrease in errors and a 30% increase in efficiencyoQuickBooks - Updated accounting system with QuickBooks to optimize efficiency and accuracy.EducationDiploma - Spring Lake High School, Spring Lake, MI |