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Candidate's Name
Customer Service RepresentativePHONE NUMBER AVAILABLEEMAIL AVAILABLEWilmington, DeObjectiveDedicated and customer focused Customer Service Representative with 20 years of experiencce in providing exceptional support to clients. Proficient in handling inquiries, resolving issues, and ensuring customer satisfaction. Seeking to contribute my skills and expertise to deliver top-notch service and enhance customer relations.EducationNorthampton County High School/1966 GraduatedKane Business Institute/Cherryhill NJBurlington County College/Associates DegreeKey SkillsCommunication, Conflict Resolution, Problem-solving, Time management, Team Collaboration, Multi-tasking, Microsoft Office SuiteExperienceProficient in handling customer inquiries, resolving complaints, and providing product/service informationExcellent communication skills, both written and verbal, with friendly and empathetic with a friendly demeanor. Proven ability to work efficiently under high-pressune situations and meet deadlines.May 1999Aig Auto InsuranceJune 2003Humana InsuranceCommunicationImplemented new procedures and technologies that improved efficiency and streamlined operations.LeadershipSuccessfully was a team leader after only six months, handling the calls from irrate customers and maintaing a steady median with customer and the company. Participated in ongoing training and development programs to stay updated with knowledge and customer service best practices.ReferencesAvailable upon request.