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sclark2340@gmail.Shantale com Indianapolis, Clark IN PHONE NUMBER AVAILABLEWORK HISTORYAccounts Payable Processor at Ascension Health Ministry Street Address /2013 - 03/2024 (11 years)* Perform reconciliations and managing the Accounts Payable exceptions within the Ascension Shared ServiceCenter.* Understand and apply Accounts Payable processes, policies, and internal control standards.* Answers requests and inquiries from health ministries and vendors and resolves issues accordingly.* Resolve invoice entry exceptions including but not limited to EDI pre edit errors, recycled vouchers andstatement reconciliation.* Research and resolve rejected invoices from processing.* Understand and apply Accounts Payable processes, policies, procedures and internal control standards.* Work to develop the capability of the finance system users at the ministry, assisting them as they submitinvoices in order that exceptions can be avoided.* Work with and assist vendors to ensure proper and timely payment of invoices.* Work with other departments to deliver quality and timely service end to end.* Also navigate the Service Now Customer Service System to assist both vendors and Health MinistryAssociates with invoice and purchases order issues.* When need, also possess the ability to process invoices utilizing both Perceptive Content and manuallyprocessing directly into People Soft Financial.* Root cause problem solving within specific assigned vendors including vendor meetings and vendorleadership escalation.* Effectively utilize People Soft Financial, Perceptive Concept invoicing Software, GHX online invoicing,Microsoft Office Suite, Google Suite, and other software programs and services as neededFront Desk Representative at The SportZone Indianapolis, IN 09/2013 - 03/2024 (11 years)* Greeted customers in a friendly and courteous manner.* Answered incoming calls, directed callers to appropriate personnel and took messages as needed.* Ensured that all front desk areas were clean, organized and stocked with necessary supplies.* Resolved customer complaints in a professional manner while ensuring their satisfaction was met.* Handled cash transactions accurately according to established policies and procedures.* Managed lost and found items efficiently by logging them into the system immediately upon receipt.* Completed daily shift reports detailing any issues or incidents that occurred during the shift.* Monitored lobby activities to ensure safety regulations were being followed at all times.* Conducted regular inspections of public areas for cleanliness and maintenance needs.* Created detailed reports on occupancy levels, court availability and other relevant data.* Communicated effectively with team members to ensure smooth workflow throughout the day.* Trained new employees on proper front desk operations, customer service standards and company policies.* Assisted other departments with various tasks when needed or requested.* Received incoming calls and coordinated with staff to fulfill customer requests.* Welcomed patrons to front desk and engaged in friendly conversations* Cultivated professional relationships with guests, improving customer retention through coordinated service.Personal Banking Representative at Old National Bank 03/2008 - 07/2013 (5 years)* Provided customer service to clients by responding to inquiries, resolving complaints, and educatingcustomers on banking products.* Processed financial transactions such as deposits, withdrawals, transfers, loan payments, and check cashing.* Assisted in opening new accounts and maintaining existing accounts for personal banking customers.* Analyzed customer needs and recommended appropriate financial solutions.* Identified opportunities for cross selling bank services and products to increase revenue.* Gathered information from customers to open new accounts or update existing account information.* Researched customer requests using internal systems and external resources.* Performed periodic reviews of customer accounts to identify potential risks or frauds.* Maintained knowledge of current banking regulations and policies to ensure compliance with federal lawsand regulations.* Provided guidance on the use of online banking tools and other digital channels.* Conducted regular follow up calls with customers to ensure satisfaction with banking services provided.* Developed marketing campaigns to promote bank services within local communities.* Attended community events to build relationships with potential clients.* Monitored daily activity reports for accuracy and completeness.* Offered personalized advice on investments and asset management strategies.* Assisted commercial lenders with loan servicing, cash management and customer concerns.EDUCATIONIndiana State University Terre HauteGraduated 2001Bachelor of Arts Textile, Apparel, and MerchandiSKILLSassembling, 2 yearsmanufacturing, 3 yearsproduction line, 4 yearsmaterial handling, 2 yearspackaging and labeling, 2 yearsdelivery of product, 2 yearsLANGUAGESSpanish, ModerateSOCIAL NETWORKSFacebook, https://Denise TrueloveTwitter, https://NoneLinkedin, https://abu riazABOUT MEI served in the militaryI have a drivers licenseI have management experience : 4 yearsI have a security clearance