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Candidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLELubbock, TXObjectiveSeeking an opportunity for further career advancement in a position that fully utilizes my skillset and aiming to leverage my customer service and leadership abilities to contribute to the success of company goals.EducationExperienceUniversity of Northern COPublic Relations & Advertising in MediaAug 2010-2012Eaglecrest High SchoolHigh School DiplomaHonor StudentMay 2010Daltile Sales Service CenterCustomer Service Representative IIJune 2023- June 2024Set and achieved personal goal of raising customer satisfaction and store google reviews from 3.9 to 4.1Managed communication between vendors and dealers, ensured customer service satisfaction through product knowledge, order placement, conflict resolution, and showroom assistance,Awards & acknowledgmentsLife Insurance BrokerIndependent Contractor, Amarillo, TXApril 2021- PresentConsistent sales performer who kept a 95% client retention rate averageInterviewed prospective clients to learn about financial needs and reviewed existing coverage, developed personalized protection plans for immediate and long-term coverage, accumulated referrals through rapport to generate a substantial clientele poolArmy National Guard91B Wheeled Vehicle MechanicAurora, CO2012-2014Awarded Army Achievement Medal, Honor GraduateThe Queens Award (MBE)Most Prestigious Volunteer Service Award 2016The Presidents Volunteer Service AwardMost Prestigious Volunteer Service Award2011, 2014, 2015, 2017, 2018, 2019, 2020, 2021, 2022, 2023