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Click here or scroll down to respond to this candidateCandidate's Name
Saginaw, MI Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperienceGeneral Sales ManagerAsbury Automotive Group - Indianapolis, INOctober 2019 to August 2023As the General Sales Manager I was responsible for profitability in both the new and used vehicle departments and for customer retention. To achieve this, I effectively manage sales personnel, with a strong knowledge of the market, and an in-depth understanding of all sales departments' financial data as well as strong customer relations skills my responsibilities also included, Creating the annual dealership Sales forecasts by estimating total vehicle sales, gross and operating profits as well as expenses for the new-and-used sales departments.Meeting with vehicle sales managers to plan and implement objectives for achieving sales and gross profits.Hiring and monitoring the performance of the department managers, holding weekly sales meetings and conducting sales training.Overseeing standards for displaying and merchandising both new and used vehicles as well as reviewing and initialing all promotions before they are finalized.Coordinating the appropriate supply of new and used vehicles and ordering/acquiring vehicle inventory accordingly.Meeting monthly with the dealership's general manager to review forecasts and profits for each department.Working directly with the general manager on making recommendations on both short and long-range advertising plans, sales promotions, staffing needs, lease promotions and compensation plans.Attending to customer complaints, ensuring that a high level of customer satisfaction is obtained.Auditing all appraisals of trade-in vehicle.. Finance ManagerFort Wayne Toyota Kia Lexus - Fort Wayne, INDecember 2016 to August 2019Secure financing for customers and increase backend profit by offering the customers all of the products all of the time..prepare all legal paperwork for the lending institutions as well as state offices and followes up with lenders to ensure fast funding of contracts AccomplishmentsIncreased backend profit per car from 1500 to 2000 plus per car with a penetration rate of 50% plus for vsc as well as gapSpecial Finance ManagerEvans Toyota - Fort Wayne, INMarch 2015 to December 2016Secure financing for customers with less than perfect credit and increase backend profit by offering the customers all of the products all of the time..AccomplishmentsIncreased backend profit per car from 800 per car to 1300 plus per car with a penetration rate 40% plus for vsc as well as gap on a sub_prime formatFinance ManagerFt Wayne Acura - Fort Wayne, INDecember 2014 to March 2015Secure financing for customers and increase backend profit by offering the customers all of the products all of the time..prepare all legal paperwork for the lending institutions as well as state offices and followes up with lenders to ensure fast funding of contracts AccomplishmentsIncreased backend profit per car from 800 to 1500 plus per car with improved training of sales people as well as Sales ManagersFinance DirectorBen Davis Ford - Auburn, INApril 2014 to November 2014Secure financing for customers and increase backend profit by offering the customers all of the products all of the time..AccomplishmentsIncreased backend profit per car from 1200 to 2500 plus per car with a penetration rate of 70% plus for vsc as well as gapGeneral Sales ManagerBob Rohrman Auto Group - Fort Wayne, INMay 2011 to April 2014ResponsibilitiesAs the General Sales Manager I was responsible for profitability in both the new and used vehicle departments and for customer retention. To achieve this, I effectively manage sales personnel, with a strong knowledge of the market, and an in-depth understanding of all sales departments' financial data as well as strong customer relations skills my responsibilities also included, Creating the annual dealership Sales forecasts by estimating total vehicle sales, gross and operating profits as well as expenses for the new-and-used sales departments.Meeting with vehicle sales managers to plan and implement objectives for achieving sales and gross profits.Hiring and monitoring the performance of the department managers, holding weekly sales meetings and conducting sales training.Overseeing standards for displaying and merchandising both new and used vehicles as well as reviewing and initialing all promotions before they are finalized.Coordinating the appropriate supply of new and used vehicles and ordering/acquiring vehicle inventory accordingly.Meeting monthly with the dealership's general manager to review forecasts and profits for each department.Working directly with the general manager on making recommendations on both short and long-range advertising plans, sales promotions, staffing needs, lease promotions and compensation plans.Attending to customer complaints, ensuring that a high level of customer satisfaction is obtained.Auditing all appraisals of trade-in vehicles.Issuing all demonstration vehicles and ensuring that appropriate dealership records are maintained.Finance ManagerBob Rohrman Auto Group - Fort Wayne, INOctober 2009 to May 2011ResponsibilitiesSecure financing for customers and increase backend profit by offering the customers all of the products all of the time..AccomplishmentsIncreased backend profit per car from 1500 to 2000 plus per car with a penetration rate of 50% plus for vsc as well as gapSales ManagerGrote Automotive - Fort Wayne, INMay 2007 to September 2009September 20 11 l Meet and greet customers on the lot l Identify purpose of visitl Interview and gather information on customerl Process creditl Help customers with choices of vehiclesl Secure financing for the customer as well as deliver the vehicle l Schedule service appointmentsl Handle any and all issues with unhappy customers l Keep inventory of vehiclesl Schedule for salesman and oversee daily operations During my time at Grote I increased closing ration on special finance customers as well as increasing the amount of products sold per transaction (upsold to increase and maximize profit). I was also Salesman of the year in 2011.I alsoreceived multiple salesman of the month awards during my employment. Sales ManagerRent a Center - Wabash, INMay 2002 to February 2007- February 200 7l Meet and greet customersl Identify customers needsl Demonstrate products of interest to customerl Explain policy as well as how program worksl Order merchandise for sales floorl Meeting with General Manager as well as District Manager to set and exceed sales goals and expectationsDuring my time at Rent a Center I progressed to the position of sales manager by maintaining policy guidelines as well as employer expectations in the aspect of sales. I have strong closing skills and the ability to upsell customers and ensure total satisfaction for the customer as well as my employer. I was alsoSalesman of the year in 2003 and 2005 in a market consisting of 20 stores. Sales/ Group LeaderLagro, INFebruary 1999 to May 2002Maintain and grow customer baseImprove design and fabrication timeTake incoming calls as well as making cold calls to prospects to obtain a purchase orderOversee Daily operations, scheduling, ordering parts Finalizing sale and upselling the customer to ensure maximum profit and customer satisfactionDuring my time at Crop Master I increased sales by identifying the needs and wants of the customer, upselling when possible. I also kept the crew on task to ensure scheduled completion was met and total customer satisfaction was obtained.EducationSouthwood Jr Sr High School - Wabash, IN1987 to 1993Skills Business development Marketing Microsoft office Outlook Sales Salesforce Excel accounting Sales Sales management Cold calling Customer service Business development Product demos Salesforce Dealership experience Marketing Google Docs Social media management Merchandising (10+ years) Upselling NegotiationAdditional InformationSkillsMicrosoft office google docs (10+ years), Sales, Outlook, Business Development, Marketing |
