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Click here or scroll down to respond to this candidateJanuary 2017- December 2019December Street Address - May 2021April Street Address - May 2024September Street Address - NowStreet Address -2019Candidate's Name
Philadelphia, Pa 19149PHONE NUMBER AVAILABLE EMAIL AVAILABLEObjective Passionate about improving the quality of people's lifestyles through unsurpassed care and service. Seeking to leverage my experience and studies of communication to empower customers within a people driven organization like Integra to achieve their goals. Helping companies and organizations grow tremendously by providing them with value and security. Key Qualifications Communication Active listening Empathy Warmth Problem-solving Dedication Time management Stress management Product knowledgeWork ExperienceBlack RenovationWarehouse worker Labeled products and organized stock in the storage room with the help of Excel, increasing warehouse efficiency by 18%. Facilitated warehouse operation processes by receiving and stocking goods, reducing downtime by 9%. Created production schedules based on customer orders and requisitions, ensuring 96% on-time delivery of inventory to subcontractors and in-house installers. Maintained accurate records of inventory received and/or distributed, decreasing the instance of lost shipments by 42% Extracted data, eliminated 92% of errors, and saved $4K+ on paperwork-related costs a year with Form Tools and Docparser SyscoWarehouse specialist Coordinated shipping and receiving of inventories for 10+ company branches, including product shipment to 400+ customers monthly across several states, the continental US, and limited international destinations. Executed inventory checks for incoming shipments to detect damages/defects and to verify equipment and supplies received. Gathered necessary information to create comprehensive reports for quarterly internal and external audits. Diagnosed, reconfigured, and maintained the company's systems to support customer service and operational goals. People ShareCustomer service representative Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services. Trained two new employees in how to use Kayako, entering customer data and organizing customer interaction logs Received an average 85% customer satisfaction rating to date, 15% higher than the company average. Suggested a new tactic to persuade cancelling customers to stay with the company, resulting in a 5% decrease in cancellations. Road Runner FreightFreight Handler Include experience with inventory management systems, loading and unloading procedures, and safety regulations. Loading and unloading goods from trucks. Using moving equipment Ensuring loads are stable Maintaining freight records Organizing and controlling inventoryEducationConstitution High School 3.9 GpaReferencesAvailable upon request. |
