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Administrative Assistant Customer Servic...
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Title Administrative Assistant Customer Service
Target Location US-SC-Lexington
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name , CCMA, CPT, CMAALexington, SC Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEOrganized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Skilled in information analysis and knowledgeable of Medicare and Medicaid principals, ICD-Street Address , CPT, HCPCS, EHR. Self-motivated work ethic to perform effectively in independent or team environments. Authorized to work in the US for any employerWork ExperienceMedicaid Eligibility SpecialistTEKsystems-Lexington, SCOctober 2023 to May 2024 Process Medicaid applications for DHHS Healthy Connections Determine eligibility for different types of Medicaid options Make outbound calls to primary applicants to get more information if necessary Data entry Onbase, Curam and Person composite system useHospice Reimbursement SpecialistMedical Services of America-Lexington, SCJuly 2023 to May 2024Submit claims for all pay sources and locations.Submit all NOEs to Medicare within 5 days of admission Perform timely follow up on outstanding AR including claim corrections, resubmissions, appeals Works with locations to resolve any issues that may affect billing Remote Experience Senior Financial RepresentativeAEP-Charlotte, NCJanuary 2019 to July 2023 Secured long-term customer accounts, providing recommendations to promote service effectiveness and benefits to exceed client goals and needs Processed and documented customer and institutional payments Met with customers to assess needs, financial status and eligibility. Managed finances and overall business direction through solutions- oriented problem-solving. Managed over 70 customer calls per day. Completed paperwork, recognizing discrepancies and promptly addressing for resolution Home Care ProviderDevelopmental Disabilities Resource Center-Raleigh, NC June 2018 to January 2019 Recorded observations and baseline measurements to maintain accurate medical records Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies. Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions. Cleaned medical equipment or facilities.Home Care ProviderMaxim Healthcare Staffing-Raleigh, NCSeptember 2017 to June 2018 Guided patients to examination rooms Encouraged patients by helping build confidence and motivation during rehabilitation therapies Checked vital signs on daily basis and contacted on call nurse regarding patient health concerns or behavioral changes.Office AssistantFrontier Auto Parts-Garner, NCJune 2015 to April 2017 Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow Interacted with customers by phone, email or in-person to provide information. Completed clerical tasks such as filing, copying and distributing mail. Greeted visitors or callers to handle questions or direct to appropriate staff Collected payments, issued receipts and updated accounts to reflect new balances EducationAAS in Medical AssistingSoutheastern College - Columbia, SCApril 2023 to PresentHigh School DiplomaNorthwood High School - Pittsboro, NC, USJune 2006Skills Benefits Administration Completing Insurance Forms Patient Referral/Scheduling Critical Thinking Customer Relations Knowledge of ICD-10-CM, HCPCS, CPT coding Medical History Review Overseeing Front Desk Electronic Medical Record (EMR) Systems Process Payments Proficient Microsoft Office Organizational skills Home health 50 Sticks (Veniputures/Capillaries) (1 year) Customer service Medical office experience Medical terminology Communication skills English Phone etiquette Microsoft Office Time management Insurance verification Vital signs EMR systems Patient careCertifications and LicensesCMAAJune 2023 to June 2025Driver's LicenseCertified Phlebotomy TechnicianJune 2024 to June 2026Certified Medical AssistantJune 2024 to June 2026CCMA CertificationACLS Certification

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