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Click here or scroll down to respond to this candidateCandidate's Name
Street Address C: PHONE NUMBER AVAILABLE EMAIL AVAILABLECustom-focused manager and Divisional talent and Development Facilitator, with proven track recordin delivering results to successful outcome. Innate prose-solver and customer-solutions provider inleadership role, employing knowledge of effective communicator and global thinker.Multi-unit operationsPersonal and friendlyConflict resolution expertCross-functional collaborationVendor relationsCustomers-service excellencePositive Attitudebudget complianceStaff schedulingSales ProjectionCash handlingTeam sets and achieve objectives1/2021 Specialist, Human ResourcesProvides administrative support to supervisor and team by booking and arranging travel; creating and submitting expense reports; schedulingmeetings and reserving meeting rooms; organizing and coordinating meetings and events; monitoring email and meeting requests; answering andtransferring calls; taking messages; creating presentations for meetings; and acting as a coordinator or liaison for visiting associates and guests.Supports business operations by establishing and monitoring timelines and resources for projects; tracking projects and initiatives; reporting projectstatus to business unit leadership; completing audits and reporting results; following up on deliverables; developing and updating project scorecards;monitoring human resource processes and identifying improvement opportunities; filtering, addressing, and escalating associate concerns; serving ascredit card administrator for the business unit; leading and coordinating training sessions; mentoring and providing guidance to other assistants; andserving as technical coordinator.Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying businessneeds; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.7/2020 1/2021 Specialist V, Global Business ServicesProvides administrative support by assisting management with training to other team members; helping to support special projects involving advanced research and review of data.Establish agenda and creating information packets for customer meetings; researching impact of process changes and communicates changes to leadership; ensuring adherence with business process controls; analyzing data to establish accounting period cutoffs; facilitating validation of system postings; educating business partners on best practices to drive compliance across the business; and supporting special projects involving research and review of data.Supports document processing by validating data for complex issue resolution by using in-depth analytics reviews across multiple systems; calculating and inputting transactions that affect financial statements; completing complex research for reimbursement or recoupment of funds; reconciling low to medium complexity general ledger accounts; reviewing and researching general ledger, financial statements, and transactional system inputs to identify and resolve transaction discrepancies; conducting complex root cause analysis and research to identify and resolve causes for issues presentedQuality control5/2019 Specialist IV, Global Business Services Provides customer service by responding to and resolving customer disputes and ad-hoc questions in Workday and Service Now Handle moderate to highly complex research Create Hiring Requisition in Service Now Post Hiring Requisition internal and external for candidates Assist with hiring events Collaborating with customers to escalate inquiries and provide status updates and guidance to management Communicating with customers via verbal and written communication; negotiating resolution of disputes Preparing and providing data for customers Educating business partners on best practices to drive compliance across the business Supporting special projects involving research and review of data Supports document processing and data management by validating data for issue resolution by using in-depth analytics reviews across multiple systems Calculating and entering transactions that affect financial statements Completing complex research to obtain reimbursement or recoupment of funds Conducting legal and compliance research and contract vetting Contributing to quality control by reviewing documentation for accuracy and adherence to Walmart business rules Notifying management of quality issues or concerns Identifying data trends and system and process issues and communicates to stakeholders Performing in-depth research to resolve process issues Sharing process improvement suggestions Performing quality checks of documents processed Identifying and communicating causes, solutions and data trends to multiple departments3/2018 Specialist IV Store Back Office, Global Business Services*Assist with vendor accounts payables*Quickly troubleshoot and resolve all discrepancies delaying any payments that were delinquent*Provide consistent follow up with both Walmart and Vendor relationships*Adhere to all companies standard operating procedures per resource materials10/2016 Divisional Talent and Development FacilitatorWalmart Charlotte, NC* Divisional leader and was responsible for leading change, by helping otheremployees and regional leaders improve their performance in the company. *Responsible for the development of new skills, maximizing employeeretention, managing learning functions, and measuring the results of thetraining programs,08/2008 to 11/2016 Operations Assistant ManagerWalmart Charlotte, NC* Interviewed, hired, and developed 460 new staff members for grandopening of new store location, within six months of being employed.* Mentored 40 Customer Service Managers, 15 Department Managers, and 25+Sales Floor Associates through continued training.* Presented a Must Win Seminar to two Market Manager team members toprepare them for future expectations; based on profit and loss results fromyear prior, resulting in successfully turning high shrink areas into meeting thecompany expectations.* Facilitator for all unemployment hearings.* Responsible for all controls in accounting, personnel, and back roomfunctions.12/2006 to 07/2008 Store ManagerFamily Dollar Belmont, NC* Complied with corporate policy regarding customer service standards andsales processes.* Identified sales trends and relayed merchandising news to productionteams.* Cultivated a pleasant store environment by greeting shoppers upon theirarrival.*. Conducted inventories of store supplies and apparel.* Participated in meetings discussing store branding strategies* Ensured the showroom was orderly and presentable10/2005 to 08/2006 Store ManagerRent A Center Charlotte, NC* Identified sales trends and relayed merchandising needs to productionteams.* Conducted inventory of store supplies* Ensured the showroom was orderly and presentable* Overseer of banking operations* Human Resources initiatorEDUCATION AND TRAININGCriminal LawHoward Univesity Washington, DC1985 High School DiplomaLexington High Lexington, SC, USA |
