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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Sheridan St unit J-12Hollywood, FL. Street Address
EMAIL AVAILABLE Cell-PHONE NUMBER AVAILABLESummary Dedicated individual with the highest levels of work ethic and integrity looking for growth opportunities in a well-established hotel management company. Over 22 years of hands-on hotel/front desk, human resource, and account management experience. Well-versed in several hotels and back office systems including System 21, On Q System Encore, Opera and Peachtree. Accomplishments Awarded two years in a row for highest associate satisfaction between 120 hotels Certified in Marriott's Connect. U Certified in IHG Management Certification Certified in Hilton Management System 2007 General Manager of the Year Awarded the best increase guests' satisfaction by IHG EXPERIENCEHoliday Inn Express & Suites Lantana & Holiday Inn Express & Sites Boynton Nov 2020 to Present Hire, Manage, and Direct 5 managers and have 40n hourly associates in a 154-room hotel. Increased Hotel Revenue by 30 % in 2022-Currently After monthly reviews, my hotel consistently outperforms Str Report in area of Occupancy, Percentage, ADR, and RevPar Operate 95% Occupancy during the month of February. My company adds to my portfolio Holiday Inn & Suites Boynton . We increase guest satisfaction from 50 to 92.4 our hotel received recognization from IHG . and Lantana we got to number one hotel in the USA that we got another recognization from IHG. OYO Feb 2019 to July 10,2020Area General ManagerAs Area General Manager enable guest experiences across OYO properties Assigned a cluster of OYO hotels in their geographic area. It is my responsibility to build relationships with the owner of these hotels and to work with them to build their businesses. The AGM is the primary point of contact for the hotel owner at OYO, and thus acts as the eyes and ears of the company in the market.1-Building a relationship with the owner2-Training hotel owners and staff on OYO standards and best practices 3-Inspecting hotels to ensure quality standards are being upheld. 4-Keeping a pulse on the guest experience and working to drive increased positive reviews from guests online.5-Responding to the hotel and guest escalations.6-Providing feedback to OYO on the appropriateness and pricing of properties. Baywood Hotel Management Inc. 2007-2018GENERAL MANAGER/Task ForceFairfield Inn & Suites ManassasComfort Inn & Suites DullesHoliday Inn LeesburgHoliday Inn Express College Park, MarylandWe started renovation and changed the brand from Comfort Inn to Holiday Inn Express. I was overseeing all aspects of renovation for 11 months. At the same time, I was managing Holiday Inn Express Hyattsville to make sure we pass QA and did payroll for both properties. Holds current certification in Strategic Alignment and Fundamentals from Marriott. Maintains the hotel by inspecting guests rooms, public access areas, and outside grounds for cleanliness. Raised the QA percentage for the cleanliness of the property from 80% to 96% and maintained this score throughout my employment. Seventy percent of my efforts relate to having a hands-on approach to sales, therefore raising the occupancy percentage. Hotel guests consistently send emails of commendation to the Marriott vice president of franchising regarding my service during their stays. My employment in the Dulles area has provided me with knowledge and experience on how to run a business in a high-volume/high-stress area. Ensure an open-door policy towards employees regarding personal concerns and problems. Established close relationships with my corporate office. Developed hands-on control of P&L. Increased the GPO percentage. Responsible for all of the budgeting for my property. Manage the payroll and hours worked to keep the percentages in line with the budget. Assure prompt delivery of reports to the corporate office on a daily basis. Accomplishes hotel human resource strategies by determining accountabilities; communicating and enforcing values, policies, and procedures; implementing recruitment, selection, orientation, training, coaching, counseling, disciplinary, and communication programs. Holiday Inn Express & Suites: General Manager: (College Park, MD) Hire, Manage, and Direct 4 managers and have 25 hourly associates in a 128-room hotel Increased Hotel Revenue by 10% in 2016-Currently Developed a budget for 2016-2017 After monthly reviews, my hotel consistently outperforms Str Report in area of Occupancy, Percentage, ADR, and RevPar Finalized monthly P&L statements and developed monthly P&L critiques. Managed a 4 million dollar renovation and change of brand from Comfort Suites to Holiday Inn Express with 128 RoomsComfort Inn: General Manager: 2007-2015 (Dulles, VA) Hired, Managed, and Directed 4 managers and 23 hourly associates in a 104-room hotel. When I took over the revenue was in the negatives by 3%, and I Increased revenue by 12% by spending 60% of my time working with the sales team. 2010-2011 Dually Managed Comfort Inn Dulles and Fairfield Inn to increase Fairfield Inns' negative revenue and pass QA. Increased Fairfield's revenue by 4%. Fairfield Inn had 95 Rooms, 49 associates, 8 managers, and 41 hourly associates.Hampton Inn Manassas, VA: Assistant General Manager/ Group Sales Manager 2005-2007 Developed a strategic plan for the hotel, retaining employees and exceeding guest expectations. Managed all sources of revenue ensuring departments are profitable and maintaining strong working relationships. Responsible for the property at the time of the General Manager's absence. During this eight-month absence, received outstanding scores on inspections. Creating local and national marketing plans and pricing strategies and knowing market segments. Responds quickly to changing market conditions and revises strategies accordingly. Helping General Manager with the annual budget and monitoring the performance of the hotel throughout the year. Produce monthly financial reports and know at all times where the hotel stands against the budget. Accomplishes hotel human resource strategies by determining accountabilities; communicating andenforcing;values,policies,procedures;implementing;recruitment,selection,orientation,training,coac hing,counseling,disciplinary,and communication programs. Controlling turnover, motivating employees, focusing on employee development and retention and conducting regular employee meetings. A commitment to total guest satisfaction, prioritizing actions that focus attention on the guests satisfaction and anticipating and meeting those needs. Ensuring identified product and service standards are met, delivering consistent quality that meets or exceeds the expectations of guests. Maintains the hotels stature by inspecting guest rooms, public access areas, and outside grounds for cleanliness. Updates job knowledge by participating in educational opportunities; maintaining personal networks; participating in professional organizations. EDUCATIONBusiness, three years, Galveston College, Galveston Texas (1977-1981) PERSONAL SKILLS/ACHIEVEMENTS Computer skills - Familiarity with IBM-compatible systems. Specific software includes Word, WordPerfect 5.01, Excel, and Peachtree (payroll preparation program ADP).Corporate Training Completing Harassment and other inappropriate workplace behavior -Hotel Management, Personnel Hiring, Training and Development, Cost Control, P&L, Facility Maintenance Supervision, Public Relations, and Customer Service. Specialization: P&L Analysis, Sales/Marketing, Employee/Customer Relations. |
