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Click here or scroll down to respond to this candidateNirav Tapiawala Enterprise Agile Coach / Change Agent(SAFe Practice Consultant)cpPHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional Summary14+ years of experience in the Software Development Life Cycle (SDLC) using Agile and Waterfall methodologies.Experience in PI Planning, Agile Practices, Scrum process, Kanban, XP.Leadership experience in IT delivery, building and sustaining high performing self- motivated teams.Expert in JIRA, JIRA Align, RALLY, Confluence, SharePoint and setting up dashboards as per the interest of the stakeholders.Experience as an Agile coach for the team, other scrum masters and conducting workshops for executives.Experience in project management skills with estimating, budgeting, and planning.Professional Certifications and SkillsCertified SAFe 6 Practice Consultant Certified SAFE 5.0 AGILIST Certified Scrum Master (CSM)CSPO AWS Certified Cloud Practitioner Actimize Solutions for AML/CDDMicrosoft Certified Azure FundamentalsSharePoint Service Desk Microsoft Office Communication Interpersonal Skills Project Management Bitbucket Jenkins Scrum master Kanban Agile Methodologies Backlog Grooming Risk Management Conflict Management Sprint Planning, Daily Scrum, Review and Retrospective PI Planning Capacity Planning Resource ManagementWork experienceEnterprise Agile Coach/Agile Coach, HCSC Blue Cross Blue Shield (Infosys) March 2024 CurrentTemp position for filling up gaps.Project Objective: Provider Network Management and Commercial market workflow enhancement.Tools and Technology used: Jira, Java, Splunk, Confluence, MS Teams, SharePoint, Jira Align, iTechRoles and Responsibility:Coach SMs for Sprint planning, Sprint Retrospective and Sprint review with stakeholders.Plan PI planning and coaching Safe practices.Led large, cross-domain group of stakeholders.Backlog grooming and refinement and prioritization techniques.Work closely with Product owners for backlog management and continuous delivery of features.Managed project scope to ensure delivery was compliant with scope commitment.Educate and reinforce scrum methodology and agile framework to team members and stakeholders.Embrace SAFe Core Values, adopt, and apply SAFe Principles, and implement SAFe practices.Conducting Scrum of Scrums (SoS) meetings, Program Increment details.Create training documents / other communications for CDP end users.Agile Coach, Comerica Bank (Infosys) Aug 2023 Dec 2023Project Objective: Bank Account Opening and HELOC, Risk and ControlTools and Technology used: Jira, Java, Splunk, Confluence, MS Teams, SharePoint, BlueWorksLive.Roles and Responsibility:Created specific OKRs for each value stream that align with the portfolio strategic themes. And further, for large value streams that contain multiple ARTs.Created a set of OKRs that define the goals for each specific ART.Defining EPIC Hypothesis statement with TTC platform and Objectives and outcomes.Conducted regular Scrum master training sessions, with 30% of participants taking on leadership roles within their teams.Conducted Enterprise leadership training with seven core competencies for Business Agility.Encouraged LACE in enterprise for whole organizations transparency and coaching, problem solving and enterprise guidelines for SAFe implementation.Introduced Agile metrics to improve visibility, transparency, and adaptability, leading to a 25% increase in client satisfaction.Enforced Agile Scrum principles which increased cross-functional collaboration and improved team efficiency by 30%.Boosted quality delivery of value by reducing number of bugs and defects by early stakeholders engagements and peer reviews.PSIM Portfolio with 9 Programs involved sizing from 8-11 resources at team level.Acted as change agent for organization transition waterfall to SAFe transformation.Mentored employees on Agile frameworks, resulting in 4 team members becoming certified Scrum Masters within the year 2023.Velocity, Lead time and Cycle time improvements by Addressing bottlenecks, minimizing handoffs and dependencies, and creating faster feedback loop.Coaching team to breakdown stories into smaller sub tasks, Mentoring SMs for their team to spend more time in the zoneCreated Jira board, EPICS and stories and Team level permissions for new team.Organized Sprint planning, Sprint Retrospective and Sprint review with stakeholders.Backlog grooming and refinement and prioritization.Managing and coordinating with stakeholders and removing impediments for Dev team.PI planning preparation for team, including every quarterly demo. Working closely with PO, ensuring Backlog Refinement and Prioritization done.Provide and communicate backlog tracking, monitor burndown charts and product metrics, forecast velocity, and oversee the flow of work related to tasks associated with each requirement (user story).Forecast the numbers of scrum deliverables possible in an iteration, which is based on evidence and reliable sources.Remove product impediments while continuously negotiating with the product owner throughout the product development life cycle.Improve the efficiency of the development team.Agile Coach, Charles Schwab (Randstad) May 2022 June 2023Project Objective: Enterprise Middleware Online Security TechnologyTools and Technology used: Jira, Java, Harness, Splunk, Power BI, Confluence, MS Teams, Mongo DBRoles and Responsibility:Created a set of OKRs that define the goals for each specific ART.Pioneered improvement initiatives within project/Program teams, increasing productivity by 30% and reducing cycle time from 10 to 7 days.Boosted team's adherence to Agile principles through continuous learning and coaching, increasing delivery predictability by 35%.Conceptualized and implemented Agile training programs, escalating team's Agile maturity from basic to advanced level within 8 months.Improved over time Flow metrics like Flow Velocity, Flow Predictability, Flow Load, Flow Time and thus improving ART Performance metrics.Helped multiple teams to transition from waterfall to Agile practices by coaching and examples.Coordination with RTE for value deliveries on time with Cadence and Synchronization.Improved over the time Flow metrics like Flow Velocity, Flow Predictability, Flow Load, Flow Time.EMOST Program with 12 teams, 8-10 resources with multiple KANBAN teams.Helped other SMs to transition from Kanban to Scrum. And managing Kanban team as well as Scrum team.Sprint planning, Sprint Retrospective and Sprint review with stakeholders.Backlog grooming and refinement and prioritization.Security enhancement (SSO and 2FA) inbound and outbound SSO, and credential conversion team.(Scrum and KANBAN).Managing and coordinating with stakeholders and removing impediments for Dev team.Creating Dashboards for utmost visibilities (EPIC level, workload level, sprint velocity, progress chart for each EPIC).PI planning preparation for team, including every quarterly demo.Working closely with PO, ensuring Backlog Refinement and Prioritization done.Organizing daily scrum meetings, Sprint planning and refinement, backlog grooming and sprint review.Empower the team to make system and process improvements captured in sprint retrospective meetings.Acted as an Agile coach for team other scrum masters and Executives showcasing various Agile methodologies and conducting workshops.Agile Coach/Agile Leader, AT&T- Direct TV (Infosys Limited) Dec 2020 May 2022Project Objective: Implement Agent-care and Self-care workflows.Tools and Technology used: Java, HTML, CSS, Jira Align, Jira, Confluence, Jenkins, iTrack.Roles and Responsibility:Created a set of OKRs that define the goals for each specific ART.Improved over the time Flow metrics like Flow Velocity, Flow Predictability, Flow Load, Flow Time thus overall flow of value-by-value stream.Managed teams for this Program and Portfolio, Average 8-10 Resource per team.Improved feature delivery predictability by 25%.Facilitate Sprint planning, Daily scrums, Retrospective, Grooming, Stakeholder meetings and software Demonstration.Work closely with Product owner for backlog management and continuous delivery of features.Managed project scope to ensure delivery was compliant with scope commitment.Educate and reinforce scrum methodology and agile framework to team members and stakeholders.Used Jira Align for Program Alignment (EPIC and Feature Alignment), visualizing work happening across organization and connect strategy, work, and outcomes.Embrace servant leadership and lead agile behavioural change by example.Educate, coach, and mentor, teams, and development managers to help improve organizational outcomes through the application and adaptation of agile frameworks to our business needs.Our team supported IT Infrastructure for AT and T call canters.Supporting Product Owners by utilizing collaborative techniques and communication strategies for efficient backlog management.Have experience in MS Excel creating and working with pivot tables and standard formulas. Worked with Call canter teams to align traffic diversion and load and performance testing.Agile Project Manager/Agile Coach, Charles Schwab (Infosys) Nov 2019 Dec 2020Project Objective: AML, CDD and EDD implementation with ActimizeTools and Technology used:Jira, Java, Red hat Enterprise Linux 7.0, PL/SQL, MS Office, Webex, RCM, AIS for Actimize, Teradata and Informatica.Roles and Responsibility:Worked as Agile PM/ Sr.Scrum master/Project manager for both CUSTOMER DUE DILIGENCE and SALES PRACTICE Upgrade projects.Upgradation of IT Infrastructure for AIS and RCM based on Linux Red hat servers.Have worked with NICE ACTIMIZE platform and Applications such as AIS 4.24, RCM 5.13, UDM and CDD.Good understanding of Risk scoring, SAM, STR and Actimize AML solutions.Good understanding on Detection and Alert generation for PRE, DOC, INR, HRC etc.Filter logic application for eligibility criteria for Brokerage Account, Trust Account, Bank accounts and HYIC accounts, as well as international customers, NAICS code and Account opening channel, Geographical Pref Analysis as well as Surveillance and Monitoring.Worked with Customer Due Diligence and Enhanced Due Diligence (CDD/EDD) setup Filters Logics for Risk Scoring and comply with AML and FinCEN.Embrace SAFe Core Values, adopt, and apply SAFe Principles, and implement SAFe practices.Help the team focus on daily and Iteration Goals in the context of current Program Increment (PI) Objectives. Facilitates the team retrospective. Teaches problem-solving techniques and helps the team become better problem-solvers for themselves.Helps the Product Owner in managing the backlog and guide the team while facilitating a healthy team dynamic with respect to priorities and scope. Help promotes SAFe quality practices SAFe provides guidance to assist the teams in constantly improving the quality of their deliverables and meeting the Definition of Done (DoD).Participating in Scrum of Scrums (SoS) meetings, Program Increment details.Potential ability to leverage experience in developing business solutions to complex problems for different industry types and escalate issues impeding.development teams progress when needed.Experienced in analyzing processes, identifying issues, providing solutions andstreamlining operations with solid balance of process, technology, and clientmanagement skills.Excel in project leadership roles Backlog Grooming, Sprint Planning,managing/coordinating complex projects involving eCommerce-basedapplications and enhancements to existing product platformsCreate training documents / other communications for CDP end users.Business Analyst and Scrum Master, Neil Clinic July 2002 April 2016Project Objective: Implement a solution for a healthcare domain.Tools and Technology used: Jira, 3rd party payment platform, Java, Jira, Microsoft PM, Smartsheet, TrillianRoles and Responsibility:Organize and facilitate project planning, daily stand-ups, reviews, retrospectives, sprint/release planning, Sprint demos, Story Grooming, and other Scrum-related meetings.Create models, use cases, process flows, specifications, diagrams, and charts to provide direction to developers, designers, and vendors.Evaluation of Organizations technology and time to time Recommends improvements, such as software and hardware upgrades.Control operation budget and expenditures. Have experience in MS Excel creating and working with pivot tables and standard formulas.Also used Smartsheet for online work execution platform. Empowered organizations to track, manage, and report on information by improving collaboration, ensuring secure data, and increasing visibility. Also used Smartsheet to enable teams to easily get started and effectively collaborate, securely share, store, and access PHI while meeting or exceeding all of HIPAA's regulatory requirements.Make recommendations on changes to existing policies and procedures.Creates and manages project/program resource loading and budget; reconciles budget monthly and communicates risks to Leadership.Track record of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the business while meeting deadlines.Coaching and Integrates Agile & Lean principles into team practices and work products Coaches Scrum core team on backlog refinement and prioritization Utilizes team feedback and metrics to identify areas of opportunity and works with team to continuously improve Innovates with practices and frameworks through experimentation to improve the team and their delivery Understands and encourages team's engineering innovation and improvement.Track and communicate team velocity and other development metrics with, and to all affected teams and management.Experience in Scrum and Agile Planning, Execution and Reporting as well as Sprint Retrospect and Backlog Retrospect, Conduct Release Product Planning.Assisted team to remove impediments by understanding the control and release processes.Assisted with internal and external communication, improved transparency, and radiated information.Empower the team to make system and process improvements captured in sprint retrospective meetings.Acted as Scrum Master for Product teams with a focus on guiding the teams towards improving the way they work both Off-shore and Onsite models.EducationBachelors Degree in Electronics Engineering from M.S. University, Vadodara, Gujarat, IndiaHobbyTrekking, Hiking, Camping, Animal Feeder |
