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A bold, charismatic, and proven leader. Experienced with customer relations and team building in a high-revenue environment. Core skill sets include:Excellent Communication SkillsOrganization-Strategizing-Branding & MarketingMentor & Team BuildingEMR (electronic medical records)Merchandising & DisplayPersonnel ManagementP&L ManagementInnovative Problem SolvingDiagnostic Bill CodingInterpersonal Customer DevelopmentBranding & MarketingCareer History:The UPS Store, Jeffersonville, IN2017 to PresentUPS Claims/ Mailbox ManagerManaged daily operations; hired and trained all employees and handled accounts receivable/payable managementPerformed notary dutiesProcessed and handled all UPS claims for lost and damaged packagesProcessed billing for mailbox rentals/closures, maintained equipment and general retail accounts receivable as well as all merchandising and inventoryReceived certification as a package professional shipper by USPS and UPSImplemented all policies and procedures required for UPS, corporate, and store ownershipHandled all stock and inventory controlPrreformed notaryNorton Audubon Hospital, Louisville, KY2015 to 2017Patient Services/Retail SupervisorSupervised patients meal services upon recommended dietary needs with a full kitchenWorked with management & nursing staff to ensure patients and family needs were being metPerformed regular tray audits and patient catering evaluationConducted team meetings, staff evaluations, and coachingsWorked alongside staff in cafe to ensure excellent customer servicePerformed daily cash handling procedures and cash auditsHelped oversee department cleanliness based on Health Department and Joint CommissionGraeters Ice Cream, Louisville, KY2002 to 2014Area ManagerDeveloped a positive environment in which the staff could growManaged daily operations for two locations generating over 1.5 million in annual revenueInventory management which included maintaining product quality and control as well as implementing loss prevention programsAssisted in creating policy & procedure documentation for store management and staff to followDeveloped and implemented several marketing campaigns which resulted in higher sales revenue and increased traffic flowCreated and reviewed weekly schedules using sales data to maintain proper staff to traffic ratiosConducted monthly evaluations for seven locations to encourage consistency in all areas of store operationsTrained over twenty part-time managers, five full-time managers and three senior managersRecognized several times for increased volume and performance (by whom?)Acknowledged by The Courier Journal for Excellent Management Abilities (March 2007)Created a customer base through community involvement with Bellarmine University, St. Anges Catholic Church, St. Francis Catholic Church, Highland Community Senior Living, and Governors Scholar Academic ProgramMail Boxes Etc., Louisville, KY1996 to 2002Store ManagerManaged daily operations, hired and trained all employees, and handled accounts receivable/payable managementProcessed billing for mail box rentals/closures, equipment maintenance and general retail accounts receivable as well as all merchandising and inventoryReceived certification as a package professional shipper by USPS and UPSRecognized as a preferred shipper by WHAS and WAVE 3KY Kingdom Amusement Park, Louisville, KY1988 to 1996Asst. Food Service Dept. ManagerResponsible for conducting department training for 300 to 500 seasonal employees as well as over 35 seasonal stand managers and 15 seasonal department supervisorsDesigned all operational manuals and labor budgets for food stands and portable unitsConducted mass product inventory to ensure product quality and safety standardsWorked with architects on restaurant stand construction and developmentHelped product development for future seasons while supervising P&L management for cash control departments weekly auditsEducational Background:Johnson & Wales University, Charleston, SC1992 to 1994Associate Degree, Pastry ArtsFuture Homemakers of America, Collegiate PresidentBlack Student Union, Vice PresidentJohnson & Wales University, Student Choir President & member of Student CouncilLyndon Vocational, Louisville, KY1990 to 1992Commercial Food TrainingFuture Homemakers of America, Chapter President, Regional Vice Presidentand a part of All Star TeamVocational Industrial Chapters of America, All Star TeamJeffersontown High School, Louisville, KY1989 to 1992General EducationMember of Future Business Leaders of AmericaGovernors Scholar programVolunteer Work:Young Life Youth Outreach Ministries2002 to 2012Fundraiser/Event Coordinator/MentorMentored young men and women through high school and college years to create substantial and positive influence in shaping their young adulthoodCoordinated community outreach events to help build donor bases and parent involvementCoordinated the annual fundraising banquet which raised 50% of the yearly operating budgetProfessional References:Dr Ismail Asad, North Clark Medical Group1 PHONE NUMBER AVAILABLE cell phoneBryan Young, HR Director for Fast FabricatorsEMAIL AVAILABLEPHONE NUMBER AVAILABLEDawn Manor, Regional Manager for Howe Insurance ServicesEMAIL AVAILABLEPHONE NUMBER AVAILABLEDavid Harrity, Assistant Professor of English, Campbellsville UniversityEMAIL AVAILABLEPHONE NUMBER AVAILABLECustomer Service References:Kathy Ford, Partner of Lancford Group, LLCEMAIL AVAILABLETed Loebenberg, AuctioneerEMAIL AVAILABLEDr. Ian MutchnickEMAIL AVAILABLE