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Candidate's Name
Customer service SpecialistStreet Address  Wilmont AvenueJacksonville, FL Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESummaryI am experienced in all roles of customer interactions and satisfaction. I bring 12+ years of experience, (including some managerial) and a skill set in problem solving and multitasking. As an engaging communicator, who is a genuine "people lover", I have a strong focus on building customer rapport and loyalty. I have an ability to remain focused on the task at hand and my empathetic approach to resolution of problems has been an asset in providing superior customer satisfaction success.ExperienceCarenet Healthcare/ Customer care coordinatorApril 2023 - August 2023, REMOTE Jacksonville, FLTake inbound calls from patients, providers and membersHelp manage calls for patients that may be sick, in an emergent situations or moreSupport members with their insurance needs, questions or concernsHelp members understand how to use their health insurance, including changing primary care physicians, locating urgent care clinics, and getting prescription authorizationsProvide 24/7 Triage Support and assign priority for a Registered Nurse to provide health adviceAnswer inquiries on benefit claims, appeals, and authorizations.Lighthouse Development/ Customer Service/Help DeskMarch 2013 - March 2023, Jacksonville, FLConduct homeowner sign offsSchedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests.Provide accurate and timely information to Customer Care Manager on progress and scopes of work.Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional serviceKeep accurate service request logsNorthstar Homes / Customer Service/Offic admin. January 2005 - March 2013 Jacksonville, FLAnswered routine customer question callsAided in new customer/buyer processProvided assistance in decor choicesDrew new permit requests and updated new onesEducationFSCJ - Jacksonville, FL(some college)Basic Prerequisite courses required to achieve AA degreeFirst Coast High School / Jacksonville, FLGraduated. Diploma receive 1994AwardsInducted into Whos Who among American High School StudentsNational Honor Society