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Candidate's Name
Street Address  Exchange Avenue Apt. BMobile No. : PHONE NUMBER AVAILABLEEmail Address: EMAIL AVAILABLEPROFILEExperienced and talented switchboard operator familiar with range of telephone systems and other communication devices for 22 years. Also a multi-tasker capable of various administrative duties. that promise to keep the office running smoothly. Dependable and reliable with extreme loyalty and pride for the company.CORE QUALIFICATIONS AND SKILLSExcellent verbal and communication skills ensuring any customer or client first contact will be impressiveAnswered incoming queries or directed calls to appropriate partiesProficient with computers typing record maintenance sorting and other administrative dutiesEPIC Hyperspace Console, Bridge Operator Console and SkypePatient Emergency, Lynk, Amion, Ascom, Send Word Now and Citrix WorkspaceMicrosoft Word and Microsoft ExcelCustomer Service, Multi-Tasking and Flexible.PROFESSIONAL EXPERIENCESSM ST. MARY HOSPITAL (2002  Present)Switch Board OperatorDuties:Provide physician, patient, staff and visitor with excellent communication serviceAnswering incoming calls, transferring to their destination in a timely manner.Beep and page physician, call emergency codes.Provide excellence communication skills at all time.Help with daily call scheduleComplete form in accordance with company proceduresLMSOversee daily operation in the absent of the SupervisorDistribute daily code count to Team Leader.Assure daily schedule are distributed.Maintain work schedules to insure switchboard is covered at all times.Provide backup support for my Team leader during my Supervisor absence.Interface between support department, security and front desk.Assist with peer to peer interview.BARNES JEWISH HOSPITAL (2001- 2002)Telecom OperatorDutiesAnswers all incoming call and inquiries and transfer to appropriate individuals.Provide and assist physician, patient, staff and visitor with excellent communication servicePage physician and call emergency codes.Ensures customers receive exceptional customer service at all times.EDUCATIONVanderschmidt School Legal Terminology Certificate Received (1992)Mansfield Business College Specialized Office Science Diploma Received (1989)East St. Louis Senior High School Diploma Received (1988)