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Click here or scroll down to respond to this candidateRESUMEPERSONAL DETAILSNAMESCandidate's Name
PHYSICAL ADDRESSStreet Address
EMAIL ADDRESSEMAIL AVAILABLECELL PHONEPHONE NUMBER AVAILABLEDATE OF BIRTH29TH JULYCITIZENSHIPKENYANMARITAL STATUSMARRIEDPERSONAL PROFILE & OBJECTIVEMy desire is to work in a challenging position in a professional environment where I will utilize my previous experiences and skills to improve beyond my current abilities. I expect to build strong business relationships within the company and with clients; and to exceed expectations in all aspects of my work.KEY SKILLS & COMPETENCIESBasic computer operations, interpreting on screen menus and data entry.Written and spoken English.Attentiveness and accuracySocial empathy and ability to engage across all levels of the organization.High level of integrity.Good communications and negotiating skills.Flexible and Service orientated.Good understanding of accounting principles.Thorough and attentive to detailOrderly and structured.Planning and organization capabilityHigh level of integrityAbility to work under pressure while maintaining composure.Passionate about offering service.Self-driven.Attention to detail and ability to work on multiple, concurrent tasks.Commitment to achieving and maintaining high quality standards.Dependable, demonstrates honesty and maintains effectivenessShow respect for and learns from diversityCAREER & KEY RESPONSIBILITIESKENYA COMMERCIAL BANKCustomer Service RepresentativeMoi Avenue BranchJuly 2014 Oct 2022Key responsibilities:Proactively recommend and refer bank products based on client needsAnswer customer questions and address concernsAssist customers with opening, closing and managing their bank accounts, including checking, saving and certificates of depositPerform recorded callbacks to verify customers wiring instructionsProcess Bank transactions accurately and efficientlyCollect customer information and input data into the system, ensuring confidentiality at all timesProvide solutions to customer issues and refer customers to the right person if neededReceive and pay out funds, process deposits and withdrawals and balance cash drawersComplete paperwork, process credit card and loan payments for customersNurture connections with established customers to identify new needs, match offerings and drive salesPlace phone calls to current bank customers regarding account changes or suggested optionsLegal DepartmentCustomer Service Representatives and Administrative Assistant18th November 2010 17th March 2014Key responsibilities:To be an effective link between the internal customers and external customers and back officeEnsure the incoming mails from customers is brought to the managers desk for action is filedTo prepare the circulation file for legal departmentSending circulars in regards to customers accounts to branches and receiving nil returnsPrompt processing and dispatching of outgoing mail to both internal and external customers in respect to legal work e.g. Company searches, Court Summons, demand letters, succession cause, reminders to finance, branches for payments, external lawyers.Filing confidential matters concerning staff of the department &IndexingRequest customers report from external lawyersDrafting demand letters, statutory notices to card center customer debtors and debt recovery respectivelyDrafting instructions to external advocates to take conduct of bank customers casesUpdating legal cases databaseMaking sure that the messenger has delivered the outgoing mail in time & returned all acknowledgementsClosing files and ensuring that they are well arranged for reference & opening of new filesKENYA AIRPORTS AUTHORITYHuman Resource AssistantFeb 2010 September 2011Key responsibilities:Developing and maintaining document management systemsAttending staff queries when they arise, giving advice and any other administrative dutiesLiaising with payroll for certification of pay change advice and preparation of pay change advice for meals and shift recoveriesProcess employees overtime, receive in and out going mails and maintain accurate dispatch of office correspondenceProvide to staff medical expenditure statements, initiate the claims and payments process for hospitals and other service providers for the authorityComplete NSSF contribution on staff request and forward the same details to relevant officeReceive cheques from cash office and forward the same details to relevant officeData gathering, entry and analysis and data reconciliation of current and previous monthReceive claims and invoices from hospitals and other service providersConversant with the new Labour LawsCeltel Kenya LtdCustomer Care AssistantApril 2005 - Dec 2007Key responsibilities:Answered and directed customers queries and complaints using multi-line telephone systemTransacting Sim-card operations and analysing reportsDispatch of procured materials to their respective departmentGreat visitors assessed needs and direct to appropriate personnelDisplaying products properly at customer sites and according to company specifications and policyExplain latest promotions, sales incentives and offerings to promote savings and drive salesPartap Engineering CompanyReceptionistJan 2002 - March 2006Key responsibilities:Responding to customers requests & queriesBook keeping and data entryReceiving, sorting and recording of customer cheques for dispatch for various paymentsPosting of cash deposit slips into cashbooksSchedule and confirm appointmentsMaintain daily calendar, set appointments with clients and planned daily office eventsQUALIFICATIONS AND PROFESSIONAL DEVELOPMENTArea of LearningProviderYearBachelor of Business Administration (BA) A Major in Human Resource Management -2nd ClassKenya Methodist University (KEMU)2007 - 2010Diploma in Information Technology (IBMA)Universal Group of Colleges2003 - 2004Computer packages: Advanced Excel, Access, PowerPoint & Word)- Distinction2000-2001KCSE - C +Sengera Girls High School1996 -1999MY PERSONALITIESHigh Integrity, Honest, Conscientious, Venturesome, Robust, Aggressive, Ambitious, Confident and I love healthy competitionPERSONAL STRENGTHSFriendly and easy going with people, keen observer, fast learner, able trainer, good listener, problem-solver with strong decision-making and managerial abilitiesPERSONAL WEAKNESSWhen learning something new I like getting into more details and ask lots of questions which takes time but once I understand it I become highly motivated, performance-driven and also alert, agile & adaptable.REFEREES1. Mercy OwendieKenya Methodist UniversityP.O Box 45240, 00100 NairobiCell: PHONE NUMBER AVAILABLEmowendie@yahoo2. Mary OgangaSenior Manager Legal DepartmentKcb Bank Ltd KenyaCell: PHONE NUMBER AVAILABLEEMAIL AVAILABLE3. Sandy GambleMiami FloridaMobile No: PHONE NUMBER AVAILABLE/pre> |
