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Title Customer Service Office Manager
Target Location US-VA-Winchester
Phone Available with paid plan
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Candidate's Name
HR Manager, MedSpa Manager, CareerAdult EducatorWinchester, VA Street Address
Candidate's Name Street Address @gmail.comPHONE NUMBER AVAILABLEWith over thirty-five years of office management, sales analysis, and aesthetics state certified adult career educator, my skills and knowledge will provide high-quality client services and contribute to the success to any company.Authorized to work in the US for any employerWork ExperienceVirginia State USA, Adult Education Certified Instructor New You MedSpa - Gainesville, VAApril 2012 to Present Spa director and educator, instructor of adult career education, office manager, sales trainer, payroll, recruiter and managing a med spa staff of 42. Operating the med spa and school daily customer service. Interacting with customers and staff to provide the best experience possible. Assisted students, estheticians and clients with all their daily needs. LOral Corporation Artist Recruiter/InstructorMay 1995 to May 2012 Training professionals in skincare trainer, makeup artist for professional photo shoots, advertising shoots, service to studios, VIP clients globally. Oversee makeup artist staff with services. Making sure all aspects of the assignment run smoothly during a lengthy 14+ hours shift. Front desk responsibilities such as scheduling and greeting clients Setting up appointments for doctor, grooming, and boarding Taking animals to grooming section and making them comfortable while waiting Accepting payment at pick up Made quality callbacks to clients Balancing cash drawer Assisting grooming students with clients and pets for the best experience possible Data EntryVector Security Inc. - Gainesville, VAMay 2019 to October 2019Working in a alarm security call center environment with duties that include: Answering a minimum of 40 calls a day Updating call lists for customers Taking requests for service Entering a minimum of 65 code changes a day Sending out emails to customers Assisting with customer service when needed Participating in group projectsAdministrative AssistantBattino Contracting Solutions - Edinburg, VAMay 2018 to February 2019Main office point of contact for growing construction company. Responsible for answering phones Processing of daily mail Ordering of office supplies Calendar management Travel arrangements Maintaining project and contact lists for field personnel Sending architectural plans for printing, Maintaining confidential lockbox codes for field projects Main team member in charge of maintaining certificates of insurance for all subcontractors and vendors and providing for yearly audits Scheduled all temporary facility needs for field personnel and projects in Maryland, DC, Virginia and North Carolina Followed up on purchasing shipments Tracked all warranty issues with projects still within one-year warranty period Assisted in permitting process and inspectionsKey Holder/Sales AssociateSally Beauty Supply - Front Royal, VAAugust 2016 to November 2018 Responsible for opening and closing procedures Merchandising and planogram set up Providing excellent customer service Cash and inventory management.ServerSteak n' Shake - Mount Prospect, ILDecember 2015 to April 2016Mount Prospect IL December 2015 - April 2016 Served in role of waitress providing superior customer service Efficient delivery of orders Performed daily Cleaning duties Cash management and food runner.Birthday party hostessDreams Gymnastics and Dance - Glenview, ILMarch 2015 to December 2015 For children of ages 4 - 12. Provided support to parents Maintained safety standards in a fun and clean environment. Answered phones and filing of paperwork. Submitted accident reports, when necessary and participated in safety training. EducationHigh school diplomaGlenbrook North High School - Northbrook, IL2016Trade school in Basic EstheticianNew You Med Spa/Advanced Esthetics School - Gainesville, VA Skills Administrative Assistant (1 year) Excel (2 years) MS Office (2 years) Call Center (Less than 1 year) Customer Service (6 years) Microsoft Outlook (1 year) Data Entry (Less than 1 year) Data-Entry Typing Data Entry Operator Filing Animal Care Receptionist Time Management Organizational Skills Word Phone Etiquette Kennel Experience Planograms Pet Care Childcare Call center (1 year) Customer support (1 year) Front desk Typing Customer service Esthetician Sales Communication skills Cash registerCertifications and LicensesEsthetician LicenseFebruary 2024 to February 2026Additional InformationSkillsProficient in Microsoft Office (Excel, Word, PowerPoint, Outlook), Google Sheets, Dropbox, Customer Service,File Management, Excellent typist, Mac and PC experience.

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