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Click here or scroll down to respond to this candidateCandidate's Name
WORK EXPERIENCESr. Systems Analyst September 2022-July 2023ConEdison of New YorkNew York, New York, United Statesresponsible for 2nd level support providing on-site troubleshooting, problem diagnosis, and resolution, and general technical support for all customers at different locations. Provide technical support including installation, deployment, and maintenance of company PC, laptops and LAN hardware, software, scanner, printer problems, and various peripherals including air cards,, and iPhones. using "MS Intune" for mobile devices to connect to Corp email.Perform monthly updates of Microsoft security patches, anti-virus signature file, and other software/application updates. Frequently work MS Surface laptops including setup, updates, and periodic maintenance.Imaging and Deployment of Windows 10 OS "Golden Image" was created and tested and then was deployed. on " "/as well as IBM Think pads with specialized graphic cards.For use with CAD apps Handle disposals of all computing equipment that has become obsolete or unusable.Policed Reports generated by Microsoft SMS, which feeds our Tech Support Dashboard.Perform semi-annual inspections of LAN Rooms and LAN Cabinets. Responsible for installation and maintenance of UPS including batteries, agents, ATS, and network switches within the LAN/WAN room.Interfacing with Client's 3rd-level support including Application Development, LAN/WAN, and Server groups as an analyst.Technical Engineer November 2021-August 2022Ralph Lauren. LLCUnited StatesExecutive VIP support/PC refresh project rolloutDuties included but were not limited to: Supporting local and remote users / ensuring network connectivity Investigated and resolved network trouble tickets, level I &II. Maintained and supported LAN closets, as well as set up and secure wireless access points throughout the network.Technical Engineer April 2021-October 2021Vyera PharmaceuticalsUnited StatesInstalled and maintained communication across networks for the company on different floors of the building Configured firewalls, routing, and switching to maximize network efficiency and security. Implementation of"sticky ports" as an additional layer of the multi-layered protectionInvestigated faults in the network and made updates to the firmware when necessary. Lead network engineer during the entire physical move of infrastructure from one physical location to another. Inclusive of but not limited to (Dmarc -circuit) /rack/ firewalls/ 4500 Cisco series 10 pane switches //patch panel installation and configuration/ mounted servers /storage/ADS support and Administration.Migration Specialist December 2019-March 2021Westchester Medical CenterValhalla, New York, United StatesThe migration from Windows 7 to Windows 10 operating system of 28 state-of-the-art computers."Golden Image" created and tested and then was deployed.Admin and support, responsible for 2nd level support providing on-site troubleshooting (which sometime included entering room of COVID patients) ensuring the proper functioning of systems connected to the hospital network. Which sometimes could not be done remotely, problem diagnosis and resolution, general technical support of remote systems as well. (eg. iPad, used for video conf. with patients, Workstation On Wheels WOW. Used for the wireless mobile access to hospital network for doctors, nurses, and other authorized medical staff.)Sr. Migration Specialist March 2019-November 2019ATOS / Siemens HealtheneersTarrytown, New York, United StatesBreak /fix day to day / admin and support, responsible for 2nd level support providing on-site troubleshooting, problem diagnosis and resolution, general technical support for all customers/users at different locations.Provide technical support including installation, deployment and maintenance of company PC, laptops and LAN hardware, software, scanner, printer problems and various peripherals including air cards, blackberry devices and iPhones.Perform monthly updates of Microsoft security patches, anti-virus signature file and other software/application updates.Process and responded to customer/user calls via the ticketing system, HP Client Service Manager.Support of VIP Executives of Siemens Corp "White Glove "service. Also did the migration from Windows 7 to Windows 10 operating system of entire staff (inclusive of legal/HR /Payroll) "Golden Image" created and tested and then deployed.Transferring of computer profiles, on HP computers that have been refreshed with new SSD HDD 's and RAM 16GB and upInstallation of applications, network setting and config as per assigned OU.Troubleshoot wireless connectivity issues with various mobile devices.Sr Principal Infrastructure February 2018-March 2019DXC. TechnologySuffern, New York, United StatesConstant interaction with virtualization technologies (VMware and/or Microsoft), server applications such as Microsoft AD (Administration), Exchange and SQL, PowerShell. As desktop Support AnalystResponsible for 2nd level support providing on-site troubleshooting, problem diagnosis and resolution, general technical support for all customers/users at different locations.Provide technical support including installation, imaging deployment of Microsoft Windows 10 /OS X.High Sierra .(via MDT /MDS /Casper).Perform maintenance of company PC, laptops and LAN hardware, software, scanner, printer problems and various peripherals including air cards, blackberry devices and iPhones. Perform monthly updates of Microsoft security patches, antivirus signature file and other software/application updates.Process and responded to customer calls via the ticketing system, HP Client Service Manager.Also, lead team of (4)Techs for VIP Exec support .(Board of Directors).Sr. Systems Analyst June 2016-January 2018Con EdisonNew York, United StatesDesktop Support Analyst, responsible for 2nd level support providing on-site troubleshooting, problem diagnosis and resolution, and general technical support for all customers at different locations. Provide technical support including installation, deployment, and maintenance of company PC, laptops and LAN hardware, software, scanner, printer problems, and various peripherals including air cards, Blackberry devices, and iPhones.Using "Good" for mobile devices to connect to Corp email. Perform monthly updates of Microsoft security patches, anti-virus signature file, and other software/application updates. Frequently work with Mobile Data Terminals (MDT) - Client Toughbook including setup, updates, and periodic maintenance.Imaging and Deployment of Windows 10 OS "Golden Image" was created and tested and then was deployed. on "Panasonic Tough pads "/as well as Touch Books (which are laptops)Handle disposals of all computing equipment that has become obsolete or unusable. Monitor and act on Policed Reports generated by Microsoft SMS, which feeds our Tech Support Dashboard.Perform semi-annual inspections of LAN Rooms and LAN Cabinets. Responsible for installation and maintenance of UPS including batteries, agents, ATS, and network switches within the LAN/WAN room. Interfacing with Client's 3rd-level support including Application Development, LAN/WAN and Server groups. As an analyst, I worked in all of the Client's various sites and environments, such as corporate offices, field workout locations, power plants, and substations. technical groups during deployment of routers, switches, servers, and new technologies as they had incorporated theminto the environment Ensure that safe work practices are followed and the environment is fullyprotected in accordance with Company policy and governmental regulations.Lead Analyst/ Migration Specialist December 2015-May 2016IPC systemsUnited StatesTroubleshooting of company workstations and server's break /fix.Admin and support of Developers using MS Server 2012 /MS Server 2008R2.Upgrading company workstations on site and for mobile users, hardware upgraded to TB HDD, 8Core processors, 12gb of Ram, 64-bit OS Win7/Win 10 testing for implementation. Over 4000 units (boxes) imaged and deployed /MDT /WDS /.Along with all of the user's profile transferred to new unit and shipped.Some units had transfers done remotely of the user's profile.Once "Golden Image" has been created and tested and then was deployed.Imaging of 2k12 servers for global distribution, which required different builds and sets of apps for different locations.System Admin/PACS specialist December 2014-December 2015Stamford HospitalStamford, Connecticut, United StatesTroubleshooting of hospital information systems and proprietary software interface (SIEMENS)with modality /or ultrasound machine.Working on and troubleshooting WOW units (Workstation on Wheels) for nurses and physicians. This included the successful transfer and verification of "studies" taken with ultrasound machines that interface with the hospital computer network. Oversaw a team of 8 technicians and engineers. Act as one-stop solution provider, to doctors and Ultrasound technicians. troubleshoot desktop units (Windows XP 32/64-bit, Windows 7)SCCM site server used to manage and support workstations via console "Golden Image" was created and tested and then was mounted and deployed.Administration and setup of email accounts, Exchange server 2k7,2k10.IIS 6 support.BES(Blackberry Enterprise Server) As well as "Good" for mobile devices, to access Corp email.Admin and support of ADS (Active Directory services, troubleshooting of Blackberry handhelds.Policy enforcement, RightFax app supportMonitor the transference of data between the ultrasound machines and the hospital's IS DICOM server, Windows 2k3r2 and 2k8r2 Servers ADS admin and support.Admin of antivirus servers. Administration/support of SAN storage/HP/ EMC/DWDM, design and deploy.Sr.Systems Admin / Support Specialist April 2014-November 2014IPREO LLCNew York, New York, United StatesSupport of VIP personnel, C-level execs, and their support staff. Supervised a total of 6-8 technicians/ analyst. Day to day scheduling and coverage.Mobile devices, tablets, Blackberry handheld etc. Using "Good" for mobile devices to connect to Corp email.As well as the support Developers on server 2012. MS VM Ware, Exchange2010 admin, and support, ADS admin Remote desktop to users off-site. Win7 / Windows 2012 server imaging.Server and desktop support. SCCM (System Center Configuration Manager used to admin and support network) Provide one-stop helpdesk support for employees in both Broadway locations in NYC.Sr. Desktop Support Specialist November 2013-March 2014Medvac/Medco PharmaceuticalsChestnut Ridge, New York, United StatesMSWindows7 Migration technical lead, act as lead tech during a migration project. Managed a team of 12 technicians, day-to-day scheduling /coverage throughout the entireproject. Dealing with issues that Imaging and re-imaging of computers on the enterprise. Also building /imaging of servers to 2k8 r2, as well as admin and support of Active Directory.System Admin/ Support Analyst April 2012-March 2013EXL Service Holdings IncManhattan, New York, United StatesProviding VIP desktop and network support (hands-on) End to end for all C-level exec. Supervised a team of 7analyst and network engineers.This is including but is not limited to printers/scanners/workstations and other devices such as tablets/smartphones/etc. As well as support their support staff, in 7 geographic areas.SCCM is used to manage and support the network.Also, supervise the flow of all information technology services provided to any users within the United States.This included access to files/ or documents stored within the corp. network. IBM Tivoli backup and restore solution.Act as quality assurance Remote / On-site support, for all wireless devices and access to corporate network Via Good or BES.Provided technical support for weekly Global Video Conferences (multi-site 5+)System Admin / PACS Admin October 2010-March 2012NYU Medical CenterNew York, United StatesTroubleshooting of hospital information systems and proprietary software interface(SIEMENS)with modality /or ultrasound machine. This included the successful transfer and verification of "studies" taken with ultrasound machines that interface with the hospital computer network.Oversaw a team of 8 technicians and engineers.Act as the one-stop solution provider, to doctors and Ultrasound technicians. troubleshootdesktop units (Windows XP 32/64-bit, Windows 7) SCCM solution used as a central point of Mgt. to admin and support enterpriseAdministration and setup of email accounts, Exchange server 2k7, 2k10.IIS 6 support. BES (Blackberry Enterprise Server) As well as "Good" for mobile devices, to access corp email.Admin and support of ADS (Active Directory services, troubleshooting of Blackberry handhelds.Policy enforcement, RightFax app supportMonitor the transference of data between the ultrasound machines and the hospital's IS DICOM server, Windows 2k3r2 and 2k8r2 Servers ADS admin and support.Admin of antivirus servers. Administration/support of SAN storage/HP/ EMC/DWDM, design and deploy.System Admin Support Specialist December 2009-July 2010Professional Tax ServicesElmsford, New York, United StatesConfiguration and design of network infrastructure.BES (Blackberry Enterprise Server setup and configuration. As well as Exchange 2k7 administration and support.Support of apps, e.g. RightFax, Message One. As well as SAN environment config and setup.Also, setup of RBAC, DRM, ACLs, firewalls and all perimeter security of the network.DWDM, design and deploy, access to specific databases, such as SQL and Oracle. set up VPN tunnels and remote access to the network.System Admin/ Support Specialist August 2009-November 2009Confidential ClientManhattan, New York, United StatesDWDM, design and deployment providing network support and administration focusing on SAN storage and network security.Administration and support of Apple XSAN/XSAN2 servers as well as Windows 2k3r2/and 2k8r2 well as RSA servers in a mixed environment.Carving out of LUNS and configuration of volumes, desktop/server support, and MSDRM (Digital Rights Management) Network management of entire enterprise. IBM Tivoli back and restore solution.Technical Support Specialist December 2007-June 2009Warner Music GroupManhattan, New York, United StatesProviding a one stop shop helpdesk /support and security for VIP personnel of Warner MusicGroup. This included but not limited to, Phone/on- site/ home support for network wireless and Network security issues.Desktop/helpdesk, and laptop support, server Setup and configuration focusing on Security of MSWin2k3 R2,2008R2 servers and BES (Blackberry Enterprise Server). SCCM used to support and admin network.Also, provided support for MAC OS X .x systems As well as Mac/Apple XSAN /XSAN2 ServersDocumented and co-wrote SOP modified network infrastructure specializing in Network security and supported entire eastern seaboard of Warner music Group and all its subsidiaries.Was part of an Elite team of 4 specially selected engineers who rotated on-call 24/7 support 1wk a month.As well as the 2 offices in midtown Manhattan during normal business hours.System Admin /Help Desk Support Specialist June 2006-November 2007The New York SunManhattan, New York, United StatesSupport and Administration of ADS (Active Directory Services) with in multiple domains and forests, Acted as level II III support for helpdesk issues.New user creation, email setup/support. SAN admin setup/configurations of LUNS.Disaster Recovery plan and procurement of contract. messaging server setup and configureEDUCATION-CurrentBachelor's DegreeBachelor's Degree, Computer Science, Pace University New York, NYNYU Cyber Security Program: currently enrolled:CERTIFICATIONSIntel Certified Network Integration, A+, Red Hat Linux Cert),(MCSE) Microsoft Certified Systems EngineerIntel Certified Network Integration, A+, Red Hat Linux Cert),3), RIM certified (BES)Blackberry Enterprise Server Admin/Support Professional,CISM, Sony service 3), RIM certified+net 2003/2005, Microsoft Certified Product Specialist (WinNT), Microsoft Certified Professional+net 2003/2005, Microsoft Certified Product SpecialistMicrosoft CertifiedHIPAAMCSECISM |
