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Title Customer Service Representative
Target Location US-IL-Lombard
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                                                     Candidate's Name
                     Plainfield, IL | P: PHONE NUMBER AVAILABLE | EMAIL AVAILABLE |github.com/JdevitoStreet Address
EDUCATION
Lewis University                                                                                             Romeoville, IL
Bachelor of Science                                                                           August Street Address  - December 2023
        Major in Computer Science
        Dean s List 2019-2023
        Relevant Coursework: Cybersecurity, Data Analysis, Software Engineering; Operating Systems; Algorithms

WORK EXPERIENCE
CHIPOTLE                                                                                                      Bolingbrook, IL
Customer Service Associate                                                                            May 2021   January 2023
  Managed and utilized POS systems to proficiently complete transactions, track sales data, and provide upkeep of new
   inventory, as well as ensuring POS maintenance
  Trained new employees on how to accurately and efficiently use the POS system to exceed customer expectations, fulfilling
   hundreds of customers  orders per day.
  Directly facilitated revenue growth and customer retention, while proactively informing the company culture of service and
   loyalty
  Communicated with both front and back of house operations to ensure quality standards were met throughout the building

PROJECTS
QUIZMASTER                                                                                                     December 2023
  Assisted in developing a modern full stack application for at home and mobile custom quiz taking, studying, and scoring
  system usable by students and professors
  Enabled users to have freedom of creating and customizing self-made quizzes of a variety of categories consisting of
  questions and answers, alongside the ability to select preexisting quiz type options
  Created accessible website through CSS/HTML alongside React.js, whilst most data such as questions, and answers are
  stored, and pulled from Google Firebase
  Collaborated with partner developer team and established Agile style methodologies to meet deadlines and quality
  development
BOOKSLOOKS                                                                                                       December 2023
  Lead development in creating an online full stack library application where users can connect with others and share their
  reads, whilst also acting as a pocket journal for bookkeeping and note taking
  Users can search a name or author which is filtered through an API, giving a large selection of results which also provide
  designated information such as book name, ISBN, published date, author name, synopsis, etc.
  Interactive design allows for rating and review system which other users can share with each other, garnering feedback upon
  each book or result
  Implementation of a collection system where books can be categorized by details and stored within user profiles which are
  then stored on the server, later accessible when pulled from collections

ACTIVITIES
CYBER DEFENSE CLUB                                                                                                 Romeoville, IL
Member at Lewis University                                                                            Sep 2021   December 2022
  Worked as a team to analyze vulnerabilities in a variety of computer software s, and effectively familiarized ourselves with any
  possible threats and eliminated them
  Established a concise learning tool to help teach students about the ethical and moral aspects of cybersecurity, ethical
  hacking and troubleshooting
  Completed multiple penetration testing scenarios as a team alongside other authority figures and teams

ADDITIONAL
Languages: Knowledge in, JavaScript, HTML/CSS; Python, Java
Tools: Microsoft Office and Excel, Active Directory, SQL, Google Firebase, AWS, Desktop troubleshooting and virtualization,
Windows + MacOS, Remote support tools
Certifications & Training: AWS Cloud Practitioner Certified

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