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PHONE NUMBER AVAILABLE EMAIL AVAILABLE LinkedIn Dallas, TXProfessional ProfileA dedicated and analytically-driven SOC Analyst with five years of expertise in Information Security. Certified incident responder with a GIAC certification, demonstrating proficiency in monitoring, investigating, and remediating threats. Skilled in utilizing EDR, SIEM, and Email security enterprise tools. Possesses outstanding collaborative and interpersonal skills, contributing effectively as a dynamic team player with excellent written and verbal communication abilities. Eager to explore opportunities for professional growth within a larger corporate environment.SkillsSplunk Enterprise Security CrowdStrike Falcon Proofpoint Nessus Kali Linux Jira Azure Active Directory Wireshark Office 365 IBM SOAR NIST ISO GDPR PCI HIPAA Investigative personality Critical thinker Interpersonal skills lifelong learnerExperienceCyberNow Labs Sterling, VASecurity Operations Center (SOC) AnalystJanuary 2023  Present1.Led Incident Response Initiatives:Spearheaded and orchestrated incident response efforts, swiftly resolving and mitigating security incidents to safeguard organizational assets.2.Enhanced Incident Triage Accuracy with SIEM and EDR Expertise:Elevated incident response efficiency by adeptly assessing and triaging incidents within sophisticated SIEM tools like Splunk ES and CrowdStrike Falcon, resulting in the precise identification of false positives.3.Conducted Comprehensive Phishing Attack Analysis:Executed in-depth analysis of phishing attacks using advanced tools like Proofpoint and MX Toolbox header analysis, fortifying defenses against evolving cyber threats.4.Meticulously Documented Incident Response Activities:Demonstrated meticulous attention to detail by thoroughly documenting investigations and incident response activities in leading ticketing systems, including IBM Security SOAR and Jira, ensuring a comprehensive record for future reference.5.Executed Comprehensive Vulnerability Scanning and Assessments:Conducted proactive vulnerability scanning using Nessus and performed meticulous web application vulnerability assessments with Invicti, enhancing overall security posture.6.Collaborated Effectively for Project Success:Played a key role in achieving project objectives through effective collaboration within cross-functional teams, fostering a synergistic environment to deliver successful outcomes.State Farm Dallas, TXClaims Adjuster - WCCSOctober 2022  PresentExplained coverage, assessed damages, and assisted insureds throughout claims process.Accomplishments:Provided excellent customer service to clients via phone, while handling a high volume of calls per day.Resolved a wide range of issues efficiently and effectively minimizing escalations and complaints.Maintained detailed and accurate records of each call.identified emerging issues and trends, providing recommendations for improvement of customer service.Reviewed hundreds of incoming documents and attached them to the correct claim.Received positive feedback from superiors and team members on efficiency of document review.SAFE-GUARD PRODUCTS CANADA INTERNATIONAL Toronto, CanadaContent & Customer Service RepresentativeMay 2019  October 2022Handled incoming/outbound/escalated calls related to GAP total loss claims, non-coverages and denials.Accomplishments:Demonstrated proficiency in consistently meeting claim volumes requirements within timeframes.Maintained a high level of customer service standards to ensure satisfaction of insureds and claimants.Conducted in-depth investigations and evaluations for complex claims, guaranteeing precise payouts.Effectively resolved disputed claims by utilizing strong negotiation skills and settlement strategies. Possessed advanced skillsets with the Xactimate and XACT Contents platforms.SAFE-GUARD PRODUCTS CANADA INTERNATIONAL Toronto, CanadaContent AnalystSeptember 2014  May 2019Reviewed and categorized high volume of incoming insurance documents accurately and efficiently.Accomplishments:Reviewed hundreds of incoming documents & categorized them to the appropriate claim file. Maintained precise detailed records of every document, ensuring precision and completeness of records.Collaborated with colleagues to identify, and reported emerging trends.Exceeded service level agreements (SLAs), delivering timely and high-quality document review services.Education & CertificatesUniversity of California, Irvine (Bachelor in Art History) CompTIA Security +LanguagesEnglish Spanish French Urdu