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ExperienceCOI Gainesville, GAScrum Master/Product Management Street Address /2024 - Present Mentored a cross-functional team of Street Address  resources to deliver qualityproducts which led to over $3 M in revenue  Led the company implementation and adaptation of JIRA which reduced thetime to create and manage tickets by an average of 3 days  Enforced Kanban principles as a scrum master that reduced the Cycle time by 25% which increased the team's throughput in less than 9 weeks.  Developed web scraping program in Python to help the firm download public data, including over 10,000 company descriptions and stock quotes,enriching internal data and increasing research efficiency by over 45%ASIAN CHAO Atlanta, GAAssistant Manager Street Address /2015 - PresentEnsuring incoming staff complies with company policy  Training staff to follow restaurant procedures Maintaining safety and food quality standards Keeping customers happy and handling complaints Organizing schedules Keeping track of employees hours Recording payroll data Ordering food, linens, gloves and other supplies while staying within budget limitations  Supervising daily shift operations Ensuring all end of day cash outs are correctly completed Coordinating daily front- and back-of-house restaurant operations Controlling operational costs and identifying ways to cut waste Appraising staff performance Interviewing/recruiting new employees Interacting with guests to get feedback on product quality and service levelsPanda Expres Atlanta, GAAssistant Manager 11/2012 - 06/2014 Greeting customers Taking food and beverage orders and accurately entering them into the ordering system Making menu item recommendations Communicating any food allergy or special nutrition needs to kitchen staff Ensuring all orders are filled quickly and accurately and that food is high quality Providing attentive service to diners Promptly addressing any customer service issues and referring to management if and when necessary  Performing some cleaning duties, such as at the service station, around the kitchen and in the dining area SkillsCommunication skills, Bilingual, Leadership, Time management, Computer literacy, Scrum Coaching, Product Management, Customer serviceEducationSAFE Certification Atlanta, GAProduct Management 04/2024SAFE Certification Atlanta, GAScrum Master 04/2024University of Yaound 1 Yaound, CameroonBA History 07/2010LanguagesFrenchCertificatesSAFE Product Management Certification, SAFE Scrum Master Certification Ignace LeumassiPHONE NUMBER AVAILABLE EMAIL AVAILABLE Riverdale, GA