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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Regency Court Apt 2Louisville, KY Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESkillsFriendlyMotivationMultitaskingProblem-solvingRelationship buildingProfessional SummaryHardworking sales associate focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.Diligent Front End Manager with excellent communication and people skills. Resourceful problem solver, providing required resources to maximize efficiency and customer service. Excellent organizational and multitasking skills. Attentive administrative professional with progressive background in fast and flawless environments, strong attention to detail and excellent leadership abilities. Monitors, tracks and manages staff work to keep office efficient and productive. Highly knowledgeable about billing and medical practices and regulations.ExperienceMay 2022 - CurrentAshland Advanced Eye Care - Ashland, KYOffice ManagerStreamlined office processes, regulated communications and standardized filing systems to facilitate smooth operations.Facilitated accounting and payroll functions, managed new hire orientations and oversaw employee relations.Performed recordkeeping and document filing tasks to organize important company information.Shutting down office. Selling patient charts to other physicians, also making sure the patient is happy with their new doctor.Selling office equipment and medical supplies for the physicians.Managed master office calendar and coordinated appointments, meetings and travel dates.Reconciled attendance records and completed weekly payroll processing.Tracked expenses and analyzed variances for adherence to financial goals and identification of cost-saving opportunities.Negotiated contracts with vendors and service providers to secure competitive pricing and maintain positive vendor relationships.Oversaw office supply inventory, usage and replenishment for fast-paced office environment.Oversaw day-to-day operations and assisted in challenge resolution to reduce potential downtime.March 2020 - May 2022Dr. Julie Lee LPPC - Louisville, KyReceptionist ManagerPlanned facility development to cater to forecasted needs.Gained confidence quickly with new office technologies and software packages to help manage implementation.Scheduled daily workflow of administrative team for maximum productivity.Processed and submitted payroll ahead of strict deadlines.Devised and updated operational standards to guide work-based decisions and guarantee consistency.Detailed department goals and deadlines based on upcoming business needs, keeping everyone in-the-know and optimizing workflows.Served as point of contact to support prompt resolution of requests and complaints.Analyzed internal processes and implemented procedural and policy changes to improve operations.Oversaw onboarding process for new employees to fully inform new joiners and facilitate smooth assimilation into team.Prepared operational reports to update senior leaders on routine activities and special projects.Supervised staff activities, providing detailed feedback and suggestions to refine processes.Detailed department goals and deadlines based on upcoming business needs.Educated staff on changes to internal and external procedures to maximize compliance.Oversaw onboarding process for new employees, facilitating smooth assimilation into team.Contributed to continued success of organization by coordinating high-quality support services.Self taught insurance prior authorizations for medical and surgical procedures.Answered phones, made appointments, canceled appointments when needed by doctors or patients.Checked patients in and out. Collecting co payment and surgical procedure payments.May 2006 - August 2016Ashland Advanced Eye Care - Ashland, KYOffice ManagerSupervised front end associates in fast-paced and demanding environment.Scheduled front end to meet needs of business and keep patients happy.Developed an automated daily statistical report to enable managers to make data-driven decisions.Acted as Executive Assistant to management team, handled busy phone system, and served as primary liaison between customers and upper-level management.Developed intra-office communication processes to improve communication between units, streamlining administrative procedures, inventory control, and task delegation.Managed master office calendar covering appointments, meetings, and travel.Oversaw accounts payable and accounts receivable duties and interactions with vendors.Coordinated and maintained office supplies for busy doctor's office office.Backed up front-line staff with expert handling of various common and complex administrative tasks.Balanced daily deposits and safe counts as required and prepared bank deposits.Evaluated customer issues and complaints and developed amicable solutions.Responded promptly to conflicts and de-escalated concerns with strong attention to detail and expert problem-solving abilities.Identified and closed employee skill gaps by assessing work, retraining, and coaching on improvement strategies.Trained new employees in all aspects of office practices and procedures.Aided in compliance management by regularly checking documentation, records, and employee work.Implemented office procedures by setting objectives to guide steady workflow.Planned and established office management systems, achieving enhanced organizational effectiveness and performance.Helped senior management develop effective policies and procedures for clerical staff and office operations.Interviewed, hired, and onboarded new employees with qualifications matching requirements.November 2013 - December 2014Armani Exchange - Atlanta, GASales AssociateAssisted with store recovery to maintain clean and organized sales floor throughout shift.Tracked customer purchases to predict sales opportunities, adjusting presentation of merchandise to push certain items.Contributed to store shrink-reduction goals and programs.Watched store shelves and aisles for upkeep needs, including organizing products and cleaning up spills.Supported loss prevention efforts by monitoring suspicious behavior and accurately keying transactions.Maintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions.Welcomed guests and offered quick assistance to handle diverse needs.Unboxed and restocked merchandise into attractive displays.Used POS system to scan customer purchases, calculate prices, and process transactions.Revamped the store's shelves to prepare for new seasonal merchandise and planned promotions.Very competitive. Always reach or went over my companies set goal.October 2013 - December 2014Foot Locker - Atlanta, GASales AssociateMaintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions.Provided accurate information to help customers quickly navigate store and acquire items for purchase.Watched store shelves and aisles for upkeep needs, including organizing products and cleaning up spills.Welcomed guests and offered quick assistance to handle diverse needs.Processed returns and exchanges in line with store policies.Used POS system to scan customer purchases, calculate prices, and process transactions.Monitored customers for signs of fraud and theft to prevent store losses.Contributed to store shrink-reduction goals and programs.Tracked customer purchases to predict sales opportunities, adjusting presentation of merchandise to push certain items.Unboxed and restocked merchandise into attractive displays.Engaged customers and built connections to drive long-term sales.Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale.Consistently organized and restocked display racks to keep the store ready for customer needs.Interacted professionally with customers, informing individuals of sales promotions and driving product interest.September 2005 - May 2009Timeless Tans - Ashland, KYSales AssociateUsed POS system to scan customer purchases, calculate prices, and process transactions.Assisted with store recovery to maintain clean and organized sales floor throughout shift.Restocked front lanes and displays, following established merchandising procedures and standards.Supported loss prevention efforts by monitoring suspicious behavior and accurately keying transactions.Monitored customers for signs of fraud and theft to prevent store losses.Welcomed guests and offered quick assistance to handle diverse needs.Watched store shelves and aisles for upkeep needs, including organizing products and cleaning up spills.Promoted credit and loyalty programs during customer interactions.Processed returns and exchanges in line with store policies.Processed customers' orders and checked buggies for additional merchandise.Promoted safety initiatives to increase awareness and maintain risk-free environment.Supported company mission and positive store culture through honesty, integrity, and high-quality customer experiences.Tracked customer purchases to predict sales opportunities, adjusting presentation of merchandise to push certain items.Unboxed and restocked merchandise into attractive displays.Contributed to store shrink-reduction goals and programs.Maintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions.Provided accurate information to help customers quickly navigate store and acquire items for purchase.Interacted professionally with customers, informing individuals of sales promotions and driving product interest.Planned balanced approach combining servicing of established accounts with consistent prospecting for new business.Arranged attractive and creative displays to catch the eye of incoming customers and encourage sales.Engaged customers and built connections to drive long-term sales.Maintained robust inventory of available products, avoiding delivery delays and maximizing profits.Planned efficient sales routes to maximize the number of customers served and incoming revenue.Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale.Revamped the store's shelves to prepare for new seasonal merchandise and planned promotions.Consistently organized and restocked display racks to keep the store ready for customer needs.Arranged merchandise to be visually pleasing and well organized, focusing on item accessibility and aesthetic appeal.EducationDecember 2020Bellarmine University Louisville, KY, KYBachelor Of Arts/ Communications Theater Arts/ Communicationsduring the time I did not receive honors I was pregnant. Gave birth in July and returned to the fall semester in 2018.Dean's List Honoree: 7 semesters.Awarded: Mary Beth Heine Wade Scholarship.Graduated with honors.Member: Alpha Psi OmegaGPA 3.8 |
