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Click here or scroll down to respond to this candidateCandidate's Name
Street Address E Park StIndependence, MO Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEOBJECTIVEI am self motivated, teamwork spirited and a hard-working individual that has several years of Security and Shipping Logistics experience. I am looking for a job in your institution to contribute my experience, skills and performance to benefit the growth of the company.Skills Summary Keyboard accurately at (50 wpm., 10-key) Determined and dependable employee Proficient in Microsoft Word, Excel, PowerPoint, Access, Outlook, XP, Windows, working with Linux, Network Security, Installation of programs EXPERIENCELiberty Tax Kansas City, MOTax Professional Jan- April 2023(25 hr weeks) Conduct face to face tax interviews and inspire confidence in our clients Prepare complete and accurate tax returns Generate business growth, increase client retention, and offer additional products and services Support office priorities through teamwork and collaboration HOMELAND SECURITY Kansas City, MOImmigration Service Assistant Sept 2022- current Pre-screening various applications and submissions by USCIS customers for accuracy and completeness of initial supporting documentation. Scheduling applicant appointments, communicating directly with applicants and their representatives. Performing analysis on files, reports, and information systems and databases to update information and maintain data integrity. Producing highly sensitive and secure documents. Identifying incoming applications that require expedited service or requests for fee waivers and channel those through the correct work process. Editing and creating office documents and correspondence using office automation software, i.e. graphics, databases, spreadsheets, and word processing. Managing individual case files, accounting for the movement of files to other locations, conducting audits of files and acting as a records liaison with other agencies. Liberty Tax Kansas City, MOSeasonal Tax Preparer (Part-Time) Jan- April 2023 Communicate with clients to gather necessary information and answer any tax-related questions Upload all documents and help customer upload into system Generate business growth, increase client retention, and offer additional products and services Schedule appointments for all CPAsUSPS Raytown, MO & Kansas City MOSupervisor Aug 2018-May 2019; Oct 2019- Sept 2022 Supervises carrier activities; evaluates the daily workload and makes carrier and route assignments; calls and assigns auxiliary carriers and messengers; makes temporary changes in routes and time schedules and authorizes overtime work. Supervises the distribution and dispatch of mail and other mail handling activities, including handling change of address mail; ensures that proper procedures are followed related to receipt, recording, and delivery of accountable mail. Supervises window services to the public, including sale of stamps and other accountable paper; providing special services such as Express Mail, box rental, and acceptance of advance deposits; providing information on postal services; setting meters; and accepting mail at public windows; conducts audits of employee flexible accountabilities. Analyzes delivery operations, mail flows, and retail operations within the work unit using observation, data analysis, and computer models; makes recommendations to improve operations. 6. Conducts or oversees mail counts and inspections; analyzes factors such as office practices, safety conditions, route layout, and delivery methods to determine if routes are laid out properly; makes recommendations for route adjustments and other efficiency improvements. 7. Ensures compliance with vehicle maintenance and inspection schedules; monitors vehicle service contracts; may investigate vehicle accidents. Establishes effective work team relationships; involves employees in decisions that affect them; and encourages decision making at the lowest possible level. Has frequent contact with the public, large volume mailers, and representatives of community, business, or mailing organizations to respond to mailing inquiries. USPS Kansas City, MOSupervisor(Detail) May 2019-Oct 2019 Supervises a medium sized group of employees engaged in mail processing and distribution activities. Schedules and assigns work; determines priorities; shifts employees during the tour as the workload fluctuates. Monitors operational performance data throughout the tour; resolves routine problems; reports unusual operational problems and recommends solutions. Ensures that operational information reported is complete and accurate; participates in mail surveys/tests related to quality, service performance, etc. Coordinates mail flow activities with other supervisors on the tour. Supervises the on-the-job training program for processing and distribution employees on the assigned tour. Provides input for the facility's operating budget; controls costs within budget allocations. Investigates accidents; prepares necessary reports; ensures compliance with safety regulations and energy conservation practicesUSPS Kansas City, MOCity Carrier July 2016- Aug 2018(40 hr weeks) Deliver packages and mail to businesses and people in towns, cities, and rural areas. Set up a route and deliver mail six days a week on route. Place packages and letters in mailbox and secure with mailbox flap. Secure many envelopes or parcels with a rubber band. Retrieve outgoing mail from boxes. Place larger packages on porch or doorstep. Take packages into businesses and give to individual. Ensure people sign off for receipt of package. Arrange mail in delivery sequence. Collect money for postage-due and COD (cash-on-delivery) fees and obtain signed receipts for registered, certified, and insured mail. Leave notices on customers' doors informing them packages could not be delivered and will be held Operate approved vehicle to deliver mail or walk on foot. Assist people by lifting heavy packages and placing them at their door. Inform individuals when mail cannot be delivered due to holidays or inclement weather.USPS Kansas City, MOCity Carrier Assistant June 2015-July 2016(50 hr weeks) Routes or cases all classes of mail in sequence of delivery along an established route. Rearranges and relabels cases as required. Withdraws mail from the distribution case and prepares it in sequence for efficient delivery independently or by another carrier along an established route. Prepares and separates all classes of mail to be carried by truck to relay boxes along route for subsequent delivery. Handles undeliverable mail in accordance with established procedures. Delivers mail along a prescribed route, on foot or by vehicle, on a regular schedule, picking up additional mail from relay boxes as needed. Collects mail from street letter boxes and accepts letters from mailing from customers; on certain routes may deliver mail that consists exclusively of parcel post, or the collection of mail. Uses portable electronic scanner as instructed. Delivers and collects charges on customs, postage-due, and C.O.D. mail matter. Delivers and obtains receipts for registered and certain insured mail. Signs for such matter, except insured mail, at the post office before beginning route and accounts for it upon return by payments of the amounts collected and delivery of receipts taken. Deposits in the post office mail collected on the route upon returning from the route. Tyco Integrated Security Kansas City, MOTech Inbound Rep- NDC July 2013-July 2015(40 hr weeks) Receives customer inbound phone calls from field technicians. Dispatches technicians to the next job and provides necessary information regarding the service request. At the conclusion of the service job representatives will request billing information from the technician and move the job from "cleared" to "billable" status. Place systems on test and views signals for technicians. Handles all calls quickly and efficiently with the highest level of customer service while minimizing the need to transfer the customer. Clears and bills job tickets for service technicians. Notifies service coordinator if a service technician cannot complete a job as assigned. Assist external customers with service requests as needed. Other duties as assigned.ADT (Tyco Integrated Security) Kansas City, MOCustomer Support Group February 2012- July 2013(40 hr weeks) Handle Commercial, National, and Government accounts upon customer request Dispatched on emergency alarms Customers called about alarm events and also system issues Assisted in customer issues Create technician tickets for customers Placing systems on and off test for customers Assisted with testing customers systemsADT (Tyco Integrated Security) Kansas City, MOEmergency Dispatch Operator September 2011-February 2012(40 hr weeks) Dispatched on emergency alarms Notified authorities of required information about alarm events Placed systems on and off test for customers Provided information to customers about alarm events Contacted customers also called the contact list about alarms Whelan Security Kansas City, MOSecurity Officer December 2005-September 2011(40 hr weeks) Examined doors, windows, and gates to determine that they are secure. Informed and warned violators of rule infractions, such as loitering, smoking, or carrying forbidden articles. Provided public assistance, including lockout services and information. Watched for and reported irregularities, such as fire hazards, leaking water pipes, and security doors left unlocked; sounded alarm during fire outbreak and the presence of unauthorized persons. Performed periodic checks of emergency call boxes and street lights to ensure proper functioning; reported malfunctions as required. Prepared routine, standardized reports. Performed miscellaneous job-related duties as assigned. UMKC Kansas City, MOStudent Professional Assistant August 2009-January 2010(25-30 hr weeks) Answered phones, managed mail, handled visitors in the company that is engaged in education and events. Responded to email and fax inquiries. Booked appointments for my supervisor. Guided students in the appeals, graduation petition and registration process. Checked student activities during registration period. Coordinated with student related campus events and organizations, job fairs, senior project and other special projects of student specific nature. Managed to provide academic assistance and tutoring. UMKC Kansas City, MOStudent Professional Assistant September 2005-December 2007(25-40 hr) Answered phones, managed mail, handled visitors. Booked appointments for my supervisor. Responded to email and fax inquiries. Help coordinate mass mailing exercises starting from identifying potential clients and following up on leads. Used office equipment (copy machine, shredder, printer, computer) Assisted students in updating timetable and course changes if any. Guided students in the appeals, graduation petition and registration process. Checked student activities during registration period. Coordinated with student related campus events and organizations, job fairs, senior project and other special projects of student specific nature. Provided academic assistance and tutoring.Uni-guard Security Kansas City, MODesk Officer- Commerce Bank November 2003-August 2005 (40 hr weeks) Examined doors, windows, and gates to determine that they are secure. Watched for and reported irregularities, such as fire hazards, leaking water pipes, and security doors left unlocked; sounded alarm during fire outbreak and the presence of unauthorized persons. Patrolled post (Interior & Exterior) Provided public assistance, including lockout services and information. Informed and warned violators of rule infractions, such as loitering, smoking, or carrying forbidden articles. Prepared routine, standardized reports. Performed miscellaneous job-related duties as assigned. EDUCATIONUniversity of Missouri Kansas City Kansas City, MO Nursing Studies August 2005-May 2010Vatterott College Kansas City, MOAugust 2003-June 2005Associate Degree-Computer Systems & Networking Technology Diploma-Computer TechnologyNortheast High School Kansas City, MOHigh School Diploma August 2000- May 2003JROTC- Northeast High Kansas City, MOCompany XO August 2000-May 2003 |
