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Click here or scroll down to respond to this candidateCandidate's Name
Pflugerville, Texas Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLESummarySelf - motivated professional dedicated to helping clients identify needs and coordinate care. Experienced in advocating. Demonstrates skills in assessing and obtaining community resources to customize care plans that deliver relevant support. Committed to understanding equal opportunities with diverse and multicultural environments. Hardworking candidate possessing strong analytical, problem solving and communication skills. Dedicated to working in a fast-paced, team-oriented environment to gain practical experience and further develop marketing skills.SkillsCustomer service/clerical supportInterviewing techniques/analyticsComplex problem solving / decisionsRemote Services, deductive reasoningReferring clients to appropriate social programsSoftware: Microsoft Office, CABA, Li heap, Datalinks, AESOPOffice equipment: computer, multi-phone, faxExperienceAGILITY INSURANCE TRAINING 07/2023 - CurrentAgility Insurance - Richardson, TexasRemote,Gained experience, exposure, and knowledge of career-specific procedures and systemsCustomer service training in different positions and worked with variety of personnelDeveloped strong organizational and time management skills by completing multiple tasks simultaneously.Assisted in the development of marketing materials, such as brochures, flyers, and promotional items.Gathered data for market research projects and analyzed findings to make recommendations.TELEPHONE COUNSELOR 01/2023 - 05/2023Teacher Retirement Services - AustinRemote position, customer serviceCounseled members and provided assistance to school district officials regarding the full range of TRS benefit optionsExplained benefit options, including eligibility requirements and limitations, and provided general information and referral services on related benefit programs such as Social Security and MedicareResponded to and resolved telephone inquiries and complaintsResearched and resolved complaints and problems regarding service and disability requirements, projected benefits, health benefits, refunds, death benefits, purchase of special services, post retirements, district reporting requirements, agency forms, and other issuesDetermined, recommended, and/or implemented appropriate actions necessary to resolve issues and process member requests, including informing and/or making recommendations to members and school district officials on necessary actionsSkilled in interpreting, explaining, and applying complex laws, regulations, policies, and proceduresPlanned, organized, and prioritized work assignments to manage a high-volume workload in a fast-paced and changing environmentDemonstrated effective written and verbal communications, including telephone communication and active listening skillsWorked under moderate to general supervision with limited to moderate latitude for initiative and independent judgmentAssisted clients with scheduling appointments and providing general information about services.Provided emotional support and crisis intervention to callers in distress.Conducted intakes, assessments, and screenings for individuals seeking help.HUMAN RESOURCES SPECIALIST III 10/2018 - 08/2019TX School of the Blind & Visually Impaired - AustinWorked with time and leave that performed detailed, time-sensitive reviews and recording of employee time and leave, in GHG/Clockwise and USPS during agency implementation of the HR/Payroll module of the Centralized Accounting and Payroll/Personnel System (CAPPS)Worked under general supervision, with moderate latitude for the use of initiative and independent judgmentDemonstrated positive customer service skillsCoordinated with timekeepers and employees on corrections to time and leaveDeveloped and implemented new employee onboarding process.Reviewed job descriptions, identified necessary changes and updated accordingly.Reviewed and reconciled LWOP transactions in USPS with entries in GHG/CLOCKWISEProvided assistance for time-keeper regarding laws and regulations related to timekeepingOrganized and maintained filing system for all employee time and leave records and reportsAssisted Benefits Coordinator as needed, including backup for employee benefits questions and worker's compensation reportingPerformed routine administrative functions and other duties as assigned.Advised management on legal compliance related to employee relations matters such as FMLA, ADA, EEO.SR. ADMINISTRATIVE ASSOCIATE 10/2016 - 12/2017Manor ISD - Texas, USMaintained all areas of business functions (Skyward systems, HR, Finance, Payroll, Time/Leave, Purchasing) at the campus levelAdministered Purchase Order tasks (i.e., receiving, tracking, clearing invoices) through all types of purchasing methodsAdministered all areas of accounting (A/P, A/R, payroll, reconciliation, activity accounts, expenditure accounts, check requests, cash deposits, etc.) and budget preparationManaged and maintained all financial documents for school fundraisersManaged transactions on vending machines/stock and accountable for money received for depositAdministered and coordinated technical services (Classroom Key assignment/distribution/Alarm Codes, Work Orders/Technical Orders)Coordinated the preparation of financial information, tracking attendance, ordering supplies, and record keeping through data collection systemsDeveloped partnerships with community organizations and service providersProvided administrative support for department staff, including calendar management, meeting coordination, travel arrangements, and expense reports.CASE WORKER 11/2010 - 04/2015Travis County Health & Human Services - AustinProvided comprehensive case management and resources to individuals and familiesMaintained a high-volume caseload of clients and their files, including eligibility/intake requests, record of financial transactions, and benefit documentationThoroughly interviewed clients to gather information to conduct assessments of client's needs and develop services or case plans and recommendationsProcessed investigations and incident reportsCoordinated screening and assisting clients with utility payments, maintaining shelter in housing, providing outside referrals, and advocacy for clients to community resourcesProvided excellent customer service using all methods of communication to all parties involvedEffectively and efficiently documented accurate accounting of benefit expenditures and maintained case records in compliance with applicable rules, regulations, policies & procedures, and provided accurate and timely reportsDealt effectively with crisis and economic stressAssisted clients with job searches, budgeting, parenting skills, housing resources and other social services as needed.Maintained accurate records of client information in accordance with agency policies and procedures.Education and TrainingBlinn College - ASSOCIATE OF ARTS: ACCOUNTING01/2004-2007West Texas A&M University - BACHELOR OF BEHAVIORAL SCIENCE08/2006-5/2008Walden University - MASTER OF SCIENCE EDUCATION05/2010-02/2012CertificationsGeneral Lines Agent Life, Accident, Health & HMO -License 6-2023Adjuster-Workers Comp |
