| 20,000+ Fresh Resumes Monthly | |
|
|
| | Click here or scroll down to respond to this candidateSKILLSUnderstanding Customer NeedsCustomer Data ConfidentialityUpselling Products and ServicesUpbeat and Positive PersonalityResponding to Difficult CustomersCalm and Professional Under PressureIssue and Complaint ResolutionPOS Systems and Ordering PlatformsTable Assignment ManagementWait List ManagementFront of House ManagementHigh-Volume DiningMS Office (Word, Excel, PowerPoint)EDUCATION2011High School DiplomaMiami Dade College, Miami, FLPROFESSIONAL SUMMARYKnowledgeable and dedicated customer service professional with extensive experience in the Food industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Personable and proactive worker with a history of maintaining professionalism and excellent service in busy, high-traffic times. Constantly finding new ways to exceed customers' expectations with personalized service.WORK HISTORYAugust 2014 CurrentOwner/Manager, Taste Tun Up LLC, Restaurant, Miami, FLOperated cash register for cash, check and credit card transactions with excellent accuracy levels and customer service.Processed payroll, created schedules to meet business needs.Restocked and organized merchandise in front lanes.Explained menu items and suggested appropriate options for food allergy concerns.Managed day to day operations and reset tables to keep the dining room and work areas clean.August 2013 August 2014Hostess/Cashier, Pollo Tropical, Miami Beach, FLTook reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.Answered customer questions about hours, seating, and menu information.Assigned patrons to tables suitable for needs and restaurant section rotation.Supported servers, food runners, and bussers with keeping the dining area ready for every guest.Cultivated positive guest relations by managing information and orchestrating speedy seating.Monitored seating area and checked restrooms regularly to keep spotless.August 2010 - CurrentNurse Aide, Bellcare Nurse Registry, Miami Lakes, FLProvided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.Documented vital signs to inform nurses and physicians of any changes in patient status.Assisted with feeding and monitored intake to help patients achieve nutritional objectives.Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business..L_11Latoya ClarkPHONE NUMBER AVAILABLEEMAIL AVAILABLEAventura, 33180 FL |