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Title Customer Service Sales Representative
Target Location US-AZ-Surprise
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Surprise, AZEMAIL AVAILABLEPHONE NUMBER AVAILABLEExperienced and driven Remote Sales Representative with a proven track record of consistently exceeding sales quotas and delivering exceptional customer service. Proficient in building and maintaining strong client relationships through effective communication and a consultative sales approach. Skilled in identifying customer needs and providing tailored solutions, resulting in increased customer satisfaction and repeat business. Demonstrated ability to work independently and remotely, leveraging technology to effectively manage and track sales activities. Strong organizational and time management skills, ensuring prompt follow-up and efficient sales cycles. A results-oriented professional dedicated to driving revenue growth and delivering exceptional sales results in a remote setting.Authorized to work in the US for any employerWork ExperienceTalent Acquisition SpecialistStability HealthCare - RemoteJanuary 2022 to Present In -bound and out-bound sales with healthcare professionals. 100 calls and Text messages daily Utilize our lead generation platform to strengthen marketing channels and build a professional network. Strategize different ways to build talent pipelines and execute on tactical research, referral generation, events and sourcing campaigns. Ensure a positive client experience while identifying candidate risks, proactively moving candidates through the recruiting process, driving Hiring Managers to a decision and negotiating offers. Source active and passive candidates through research, advanced search tools, networking and employee referrals. Work with Account Managers through the interview and offer process, including job descriptions, interviews, feedback, reference checks, salary negotiations/recommendations, and closing of candidates. Receive recruiting assignments from the leadership team. Ensure candidates have the correct experience based on the specific client job requirements. Innovate on current sourcing strategies.Sales CoachProgrexion - RemoteMarch 2020 to January 2022 Monitor sales agents call Create Performance improvement plans Track metrics and daily performance Weekly meeting Create kpi goal per each individual agent submit time clock hours and fix any mistakes before payroll runs. Onboarding and orientation Train new sales agents and refresher course for existing staff if metricss were below minimum requirements. Screens candidates, credentials and placed clients 50-150 inbound calls daily Going over pay packages and guiding client to pick the best for their needs Signing up for or extending credit repair services Processing credit card or ACH payments over the telephone Build rapport by asking open ended questions Provide exceptional customer service Walk customer through website and set up initial credit repair process Internet Sales ManagerLarry H. Miller Hyundai Peoria - Peoria, AZOctober 2017 to March 2020 Daily cultivate appointments of dealership-generated leads to maintain communication and follow up with customer index and pipeline. Train new employees on how to approach customers and meet customer objectives. Assist customers with vehicle selection while promoting model options and features, value-add products and services, and purchase and finance options per dealership policy. Recommend product that optimally meets customers' needs and desires. Negotiate purchase prices and explained sales, warranty and optional products. Offer each customer top-notch, personal service and polite support to boost sales and customer satisfaction. Help customers complete purchases, locate items and join reward programs to promote loyalty, ensure satisfaction. and increase sales. Conduct final quality assurance inspection on vehicles prior to delivery to customer. Retention CoachHyundai Motor America - Phoenix, AZMay 2016 to October 2017 coached a specific line of business of 60 employees with feedback on which employees are improving and which ones are not suitable for that line of business. scheduling coaching sessions for improving the individual's performance on the job by either enhancing current skills or acquiring new skills. Raised the retention rate from 35% to 60% Handled supervisor calls and prevented unsatisfied customers from leaving the business. handled billing disputes. responsible for the bottom performers performance plan. specialist with consultative sales.Store ManagerMurphy USA - Lake City, SCJanuary 2014 to January 2016 Assisted customers with merchandise and fuel transactions. Motivated employees to exceed the store's performance goals and objectives Performing daily audit of inventory, Preparing daily bank deposit Assigning duties to all employees Restocking merchandise Performing quality control checks Receiving and returning of merchandise Implementing loss prevention measures Ensuring customer safety and satisfactionOperations Manager/SupervisorFrac-N-Clean Janitorial Services - Williston, NDFebruary 2012 to January 2014 Managed day-to-day operations including schedules and activities of janitorial teams Performed Inspection to ensure quality and conformance to clients' specifications and company standards. Maintained open communication between clients, staff, and stakeholders Maintained positive communication with clients regarding requests and scope of work Instructed staff in safety requirements and ensured adherence to safety protocols Facilitated site-specific training Handled personnel duties, including hiring, terminations, and evaluations Responded to and resolved all staff and customer issues Assisted janitorial team with completing last minute or urgent requests Trained staff on inventory proceduresLogistics ManagerTriple H Pipe Inspection - Williston, NDJanuary 2010 to January 2014 Inspected and evaluated work environments, equipment, and practices to ensure adherence to safety standards and regulations. Trained and managed personnel. Planned, organized, and directed daily activities of work teams. Requisitioned necessary materials. Used a variety of tools including hand and power tools and precision measuring instruments. Machine operations to in inspect structural integrity. Recommended measures to protect workers from potentially hazardous work methods, processes, or materials.EducationHigh school or equivalent2001 to 2005Skills Customer Service (10+ years) Marketing (5 years) CRM (7 years) Training (7 years) Outlook (10+ years) Sales (5 years) Microsoft Office Sales Management (5 years) Quality Inspection (10+ years) Quality Assurance (10+ years) Cold Calling (10+ years) Negotiation (10+ years) Inside Sales (10+ years) Outside Sales (5 years) Recruiting (1 year) HR Sourcing (5 years) Talent Acquisition (5 years)Additional Information Leadership experience Results-oriented with attention to detail; commitment to quality. Exceptional customer service skills. Strong work ethic. Dutiful respect for compliance in all regulated environments.

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