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Title Customer Service Representative
Target Location US-IA-Decorah
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Calmar, IA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperienceCashier and Customer ServiceFareway Stores, Inc. - Decorah, IAJanuary 2020 to Present Duties include checking out customers and operating a POS (Point of Sale) system Stock shelves with products for customers to purchase Sack groceries and provide to your car carry out service Record and report accurate inventory counts Assist all customers in their shopping Other duties as assignedCollections RepresentativeCentral Credit Services - Decorah, IAOctober 2016 to April 2017 Arranged for debt repayment or established repayment schedules Negotiated arrangement and processed payment with check, credit or debit card Advised customers of necessary actions and strategies for debt repayment WaitressGus and Tony's Townhouse - West Union, IAApril 2016 to October 2016 Took orders from patrons for food or beverages Served food and beverages to patrons in a timely manner Collected payments from customers Maintain cleanliness of restaurantCustomer Service RepresentativeMile Hi Services - Denver, COMay 2013 to May 2014 Contacted customers by telephone to provide information about products and services Resolved customers' service or billing complaints Referred unresolved customer grievances to designated departments for further investigation Solicited sales of new or additional services or products Account Receivables RepresentativeHarwal, Inc - Denver, CONovember 2008 to July 2009 Arranged for debt repayment and established repayment schedules, based on customers' financial situations Located and notified customers of delinquent accounts by mail or telephone to solicit payment Located and monitored overdue accounts, using computers and a variety of automated systems Followed up with the supplier for needed inventory Assisted customers with order of oil seals and specialized orders EducationAssociate of Applied Science in Business Specialist Northeast Iowa Community College - Calmar, IAJanuary 2019 to PresentDiploma in Culinary ArtsWake Tech Community College - Raleigh, NCAugust 2011 to December 2011Diploma in Travel and TourismSpencer College - Spencer, IASeptember 1991 to June 1992DiplomaSouth Winneshiek High School - Calmar, IAAugust 1987 to May 1991Skills Call Center (10+ years) Collections (10+ years) Excel (10+ years) Organizational Skills (10+ years) Microsoft Office (10+ years) Receptionist Communications Billing 10 Key Calculator (1 year) Microsoft Powerpoint Microsoft Excel (2 years) Bookkeeping Microsoft Word (10+ years) Manufacturing Office Experience (10+ years) Customer Service (10+ years) Accounts Receivable (10+ years) Administrative Experience Catering Documentation review Customer support (10+ years) Office ManagementAssessmentsCustomer Focus & Orientation  Highly ProficientNovember 2019Responding to customer situations with sensitivity. Full results: Highly ProficientFront Desk Agent (Hotel)  Highly ProficientJuly 2019Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: Highly ProficientCustomer service  ProficientApril 2020Identifying and resolving common customer issuesFull results: ProficientAccounting skills: Bookkeeping  ProficientJanuary 2021Calculating and determining the accuracy of financial data Full results: ProficientCustomer focus & orientation  ProficientJanuary 2020Responding to customer situations with sensitivity Full results: ProficientMechanical skills: Monitoring  ProficientMarch 2020Monitoring machine indicators to determine appropriate functioning. Full results: ProficientCall center customer service  ProficientJanuary 2021Applying customer service skills in a call center setting Full results: ProficientData entry: Accuracy  ProficientJanuary 2021Entering data quickly and accuratelyFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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