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| | Click here or scroll down to respond to this candidateSkilled IT Manager with in-depth knowledge of software, hardware, andcomputer systems. Supports operational goals with innovative information technology solutions. Collaborative in building and deploying strategies for current and future demand. Self-starter and team player in on-site and virtual projects.Experience1/2020 -5/2024IT ManagerDessert Holdings, Kennesaw, GA Works with the staff to assess and respond to IT needs. Develops software and implements newapplications and changes to existing computersystems and software packages. Maintains the integrity and continual operation of the IT network including wireless networks. Ensures the ongoing functionality of pertinent, time- sensitive operations. Maintains security and privacy of informationsystems, communication lines, and equipment. Helps in the transition of different ERPs. Implements and supports EDI. Purchases assets and software. Manages network and system performance,conducts troubleshooting, security patching, andmaintenance. Oversees IT departmental operations and training and assigns tickets to IT team. Deployment VMware ESX and AD. Scriptings. SCCM.ContactAddress877 Westfield RowAcworth, GA 30102PhonePHONE NUMBER AVAILABLEE-mailEMAIL AVAILABLELinkedInhttps://LINKEDIN LINK AVAILABLEn/mateo-villodres-47bab7SkillsTechnical TroubleshootingTechnological planningTeamwork andCollaborationResearch andDevelopmentSelf-motivationAnalytical ThinkingTraining And DevelopmentService Now PlatformSystem AdministratorMATEO VILLODRESIT Professional9/1999
1/2020IT DirectorAtlanta Cheesecake Company, Kennesaw, GA Provided leadership, vision, and management tothe IT department and worked with the staff toassess and respond to IT needs. Assisted in recruiting, hiring, and providingappropriate training for employees. Oversaw the development, design, andimplementation of new applications and changesto existing computer systems and softwarepackages. Responsible for the ordering and acquisition ofhardware and software to maintain the integrityand continual operation of the IT network, including wireless networks. Ensured the ongoing functionality of pertinent, time- sensitive operations and maintained security andprivacy of information systems, communicationlines, and equipment. Developed, reviewed, and certified all backup and disaster recovery procedures and plans, includingan ERP system of my design. Tested and evaluated new technology.3/1997 -6/1999Help Desk SupportCDE Services, Marietta, GA Provided first-line helpdesk support to clients, assisting them with hardware and softwareproblems. Installed and configured computer hardwareoperating systems and applications and monitoredand maintained computer systems and networks. Performed troubleshooting system and networkproblems and diagnosed and solvedhardware/software faults, replacing parts asrequired. Supported the roll-out of new applications andreassembled and loaded new firmware to creditcard terminals.LanguagesEnglishSpanish3/1995 -6/1996Tech SupportGov't of Andalusia, Ministry of Sustainability, Seville, Spain Performed troubleshooting of technical issues to diagnose and resolve computer and network issues. Configured hardware, devices, and software to set up workstations for employees. Responded to support requests and walkedindividuals through basic troubleshooting tasks. Trained users on how to operate components andsystems.Education9/1992 -6/1995AS in Computer ScienceAsemfor Technical College - Seville, SpainCertifications 600.1 Introduction to Computer Science andProgramming Using Python, 2024MITx 600.2 Introduction to Computational Thinking and Data Science, 2024MITx Fiber Optic Design, Installation, and Maintenance, 2015Light Brigade Seminar Microsoft Certified Professional, 2012 Microsoft Certified Solution Associate, 2012 Microsoft Certified Technology Specialist, 2009 ASP.NET, 2009Emory Center for Lifelong Learning SQL Server, 2009Emory Center for Lifelong Learning VB.Net, 2009Emory Center for Lifelong Learning Crystal Report Writer, 2009Kennesaw State University. |