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Click here or scroll down to respond to this candidateCandidate's Name
Temple Terrace, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLE Passionate and dedicated customer service professional with a proven track record of going above and beyond to exceed customer expectations. Known for delivering exceptional service and building strong rapport with clients through attentive listening, empathy, and problem-solving skills. Adept at anticipating customer needs and providing personalized solutions to ensure satisfaction. Committed to representing the company brand with professionalism and integrity. Demonstrated ability to handle challenging situations with patience and diplomacy, resulting in positive outcomes and customer loyalty.Willing to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceSanitation WorkerFluent Cannabis Care - Tampa, FLJune 2023 to January 2024Keep all accessible Areas SanitizedPreroll and Make Sure Preroll is appropriate weight. Warehouse Order PickerElite staffing Temp Agency Breakthru Beverage Group - Tampa, FL June 2022 to January 2023label Boxes For orders placed By CompaniesWork the Doc and Run the QC As NeededLoad trucks accordinglyPick The orders And place them in the appropriate boxes using the Jennifer system and send boxes through the line to be loaded on appropriate trucks Customer Service RepresentativeAdecco - Tampa, FLJune 2011 to May 2022 Handle a high volume of incoming calls efficiently, managing call queues and adhering to established protocols and service level agreements. Document all customer interactions accurately and thoroughly in the CRM system, ensuring data integrity and accessibility for future reference and analysis. Utilize conflict resolution techniques to turn negative experiences into positive outcomes. Monitored ongoing feedback trends and adjustments, ensuring continuous alignment with customer needs and expectations. Provide constructive feedback and insights to management on process improvements, customer trends, and potential areas for optimization, contributing to a culture of continuous improvement and excellence.Offline Customer RepSpectrum (temp) - Riverview, FLMarch 2021 to April 2022 Provide unparalleled customer service through remote channels, exhibiting professionalism, empathy, and expertise in addressing diverse inquiries and concerns. Address inquiries, resolve complaints, and provide solutions to ensure customer satisfaction. Diagnose and troubleshoot technical issues with products or services remotely, guiding customers through step-by-step solutions. Escalate complex technical issues to appropriate internal teams for further investigation and resolution. Foster a culture of collaboration and excellence within the remote team, actively participating in cross- functional initiatives and knowledge-sharing endeavors. Chat Customer ServicesOrder handlingCredit processingCollaborate with other departments to integrate logistics with business systems or processes, such as customer orders, location/shipment of productsEducationCollege in Computer ScienceHillsborough Community College - Tampa, FLAugust 2021 to PresentHigh School DiplomaDebartolo Collegiate High School Tampa - Tampa, FL August 2007 to June 2011Skills Auditing Technical Support Microsoft Office Operating Systems Publisher (2 years) Order Entry (4 years) Organizational Skills (8 years) Account Management RETAIL SALES (Less than 1 year) Analytics Live Chat outlook (2 years) interpersonal (8 years) CSR (8 years) Excel Microsoft Word Receptionist (2 years) Call Center (6 years) RECEPTIONIST (2 years) Help Desk Customer Service (2 years) Customer Care (7 years) Payment Processing (4 years) Microsoft Powerpoint Multi-line Phone Systems Customer Support (6 years) Multi-Line Phone System (1 year) Troubleshooting Desktop Support MySQL Computer Science Computer Networking |
