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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Des Moines, IASUMMARYSeasoned Customer Service Representative with 6 years of experience in fast-paced call center and retail environments. Expert in issue resolution, account management, and providing exceptional service in telecommunications and tax refund assistance. Seeking a Customer Service Rep role to leverage extensive customer interaction skills and sales proficiency.WORK EXPERIENCESutherlandCustomer Service Representative Jul 2022 - Present Provide comprehensive support for tax refund inquiries and basic card services, ensuring accurate and timely assistance. Maintain and manage customer accounts, delivering high-quality service and customer satisfaction. Address and resolve customer issues effectively, utilizing strong problem-solving skills to enhance customer experience.Customer Care Agent Nov 2021 - Present Provide comprehensive customer support by resolving issues related to cable, internet, and telephone services, ensuring customer satisfaction and service continuity. Execute product and service sales by identifying customer needs, offering relevant solutions, and enhancing customer engagement.Dairy Queen Ruston, LACrew Member Jan 2017 - Dec 2018 Efficiently prepared and delivered a variety of menu items, ensuring consistent quality and customer satisfaction. Demonstrated strong interpersonal skills by providing friendly and responsive customer service. Upheld sanitation standards by meticulously cleaning and restocking workspaces and equipment. Wendy's Ruston, LACrew Member Aug 2016 - Jan 2017 Provided prompt and courteous service to patrons, ensuring a positive dining experience. Upheld high standards of sanitation and organization, consistently maintaining cleanliness in customer-facing and food preparation areas.Walmart El Paso, TXApparel Sales Apr 2010 - Feb 2011 Maintained an orderly presentation of merchandise, ensuring clean shelves and well-stocked racks. Facilitated a pleasant shopping environment through consistent upkeep of apparel displays. Albertsons El Paso, TXBakery Sales Aug 2009 - Apr 2010 Efficiently executed the baking, packaging, and inventory management of a diverse range of bakery products to maintain optimal stock levels and product freshness. Ensured a consistent supply of bread, cakes, and assorted bakery items, meeting daily sales and customer satisfaction targets.Walmart San Antonio, TXCashier Jan 2009 - May 2009 Processed transactions with accuracy and efficiency, ensuring a positive checkout experience for customers. Provided exemplary customer service by assisting with product location and maintaining a clean and organized shopping environment.EDUCATIONSouth University_Savannah OnlineBachelor's degree, Health Services ManagementPresentIndependence UniversityBachelor's, Health Services ManagementSep 2021Parkland HighschoolHigh School Diploma, General EducationEl Paso, TX2007SKILLSCustomer Service Communication Skills English Customer Service Typing Organizational Skills Microsoft Word |
