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Title Customer Service Tech Ii
Target Location US-IL-Chicago Heights
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Chicago Heights, IL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLETo acquire a full-time position where I can utilize my knowledge, creativity, and my medical experience.Work ExperienceER Tech IIFranciscan Health-Olympia Fields, ILJanuary 2024 to Present Check patients in getting history and vitals signs Perform basic procedures such as blood draws, IV insertions, EKGs, and catherization Proficienct in computer software EpicCenter Medical SpecialistGrifols Biomat Plasma Donation Center-Chicago, ILMay 2022 to January 2024 Ensure a donor medical information is complete and accurate prior to donation Builds rapport with donors to ensure overall customer satisfaction with the sensor to support long- term donation Provide counseling to downers regarding unacceptable test results COVID-19 TesterRCM Health Care Services-Chicago, ILAugust 2021 to June 2022 Uphold a safe work environment by wearing adequate PPE and clean and disinfect work areas Check patients in and administer nasal swab PCR Collect and handle samples safely and according to policy Correctional OfficerIndiana State Prison-Michigan City, INOctober 2020 to April 2021 Regular head count of inmates within prison Enforce rules,keep order and maintain a safe Correctional environment Conduct regular searches checking areas like cells, recreation rooms, and showers for unauthorized itemEMT-BELITE AMBULANCE-Hickory Hills, ILApril 2019 to April 2020 Drive to the scene and provide basic life support to the patient before they are transported to destination Determine the right course of action after evaluating the patients condition Provide first-aid treatment or life support care to sick or injured patients. Certified Nurse AssistantSymphony of Bronzeville-Chicago, ILApril 2016 to April 2019 Assist elderly population with all aspect of daily care Answer call lights in timely fashion Provide patient care and utilize good customer service skills Nurse TechJackson Park Hospital Chicago-Chicago, ILNovember 2013 to July 2016 Proficient in ED, Telemetry, Med surg, and psych unit Provided Vitals and accu check findings to nurse Performs various duties under the supervision of a Registered Nurse Answer calls for help and observe changes in a patient's condition or behavior EducationEMT-B in Health EducationLake Superior College - Elmhurst, ILFebruary 2018 to April 2018High school or equivalent in general studiesPrologue Early College High School - Chicago, ILNovember 2000 to June 2004Skills Medical Terminology Critical Care Experience Triage Law Enforcement EMT-B (5 years) Medication Administration Medical terminology Critical care experience Customer service Laboratory experience Phlebotomy Specimen collection / processing OSHA Anatomy knowledge Physiology knowledgeCertifications and LicensesCertified Nursing Assistant (CNA)CPRFirst Aid CertificationEMT-BEMT LicenseDriver's LicenseAssessmentsMedical terminology  ProficientFebruary 2022Understanding and using medical terminologyFull results: ProficientWork motivation  ProficientAugust 2021Level of motivation and discipline applied toward work Full results: ProficientAttention to detail  ProficientFebruary 2022Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientCustomer focus & orientation  ProficientFebruary 2022Responding to customer situations with sensitivity Full results: ProficientWorkplace safety  ProficientSeptember 2021Using safe practices at workFull results: ProficientWork style: Reliability  ProficientAugust 2021Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientVerbal communication  ProficientSeptember 2021Speaking clearly, correctly, and conciselyFull results: ProficientCustomer service  ProficientSeptember 2021Identifying and resolving common customer issuesFull results: ProficientClinical judgment  ProficientSeptember 2020Assessing a patient's condition and implementing the appropriate medical intervention Full results: ProficientProtecting patient privacy  ProficientMarch 2022Understanding privacy rules and regulations associated with patient records Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationKey Strengths Proficient in working in a fast pace, challenging environment Ability to quickly learn new concepts and skills Highly motivated to launch nursing career

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