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Title Customer Service Human Resources
Target Location US-MI-Warren
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
INFORMATIONBirthday: Street Address /13/2004PHONE NUMBER PHONE NUMBER AVAILABLEEMAIL: EMAIL AVAILABLEEducationGrand Valley State UniversityMajor: BiotechnologyMinor human resourcesGPA:3.4CORE COMPETENCIES &SKILLS Computer: Microsoft Office, Customer Service Language: Proficient in French/Wolof Team collaboration Management Problem-Solving Written and Verbal Communication Research and analysis. Regulatory guidelines Data Gathering and interpretation. BabysittingWORK HISTORYWendysPosition: crew member/team leaderDates of employment November 2021 to December 2023 Operated cash register and handled transactions accurately and efficiently. Prepared food items according to company standards, ensuring quality and freshness.Customer service and interpersonal communication skills. Time management and multitasking abilities in a fast-paced environment. Attention to detail in food preparation and order accuracy. Teamwork and collaboration for efficient workflow and customer satisfaction Certified Languages InternationalWolof Interpreter Oct 2023-present Ensured accurate and culturally sensitive communication between Wolof-speaking individuals and English-speaking counterparts. Conducted Consecutive Interpretation during interviews, screenings, and legal proceedings to facilitate effective communication between Senegalese refugees and Homeland Security officials. She managed high call volumes, predominantly in the medical field, providing telephonic interpretation services across various industries, including insurance, finance, utilities, customer service, and state courts.Stt security Controls access to client site or facility through the admittance process. Patrols assigned to the site on foot or in a vehicle; check for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons. Protects evidence or scene of incident in the event of accidents, emergencies, or security. Foundation Khadim Rassul of Michigan Jun. 2017 Community Education Program Coordinator Established tutoring program for students in low-income communities Assisted students with networking by aligning them with students in the same area of study Coordinated ESL program in partnership with the International Institute of Metropolitan Detroit Assisted with translation to English and WolofCity Shield SecurityNov. 2020- Dec 2021 Secure, patrol, and regulate access control to ensure the protection of human life andproperty. Manning the thermal imaging cameras. Safely distributing PPE gear. Enforcing social distancing requirements, and auditing equipment. Babysitting2016/2018 Provided attentive and compassionate care for children, ensuring their safety and well-being at all times. Engaged children in age-appropriate activities to stimulate their physical, emotional, and cognitive development. Prepared nutritious meals and snacks, following dietary guidelines and considering any allergies or special needs. Maintained a clean and organized environment, including tidying play areas and doing light housekeeping tasks. Communicated effectively with parents regarding children's activities, behavior, and any concerns that arose during care. Childcare and child safety techniques. Patience, empathy, and the ability to connect with children. Organization and time management skills to balance caregiving duties. Problem-solving and conflict resolution when addressing children's needs or challenges. RELEVANT EXPERIENCELincoln High SchoolLanguage TutorWarren, MI 08/19  06/20 Train students in the vocabulary, grammar, pronunciation, reading, and writing of a foreign language. Evaluate students performances, including grading homework assignments and making notes of how well students participate in discussion.HONORS AND ACTIVITIES Volunteer several hours each week to mentor and tutor young students from Senegal in language.

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