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PHONE NUMBER AVAILABLEEMAIL AVAILABLEA seasoned professional with experience in Salesforce administration and CRM management. Skilled in collaborating with business Teams to implement solutions that enhance operational efficiency and drive business growth. Proficient in maintaining data integrity, ensuring compliance with security standards, and providing technical support to streamline business processes.Professional Experience:Global ISO Auditing (Salesforce Admin)02/2019 - PresentCollaborate with business stakeholders to gather requirements and document interface specifications, facilitating seamless integration.Configure Salesforce applications and customize solutions to align with business objectives.Develop Salesforce Automation applications on the Force.com platform, optimizing business processes.Create and customize various objects, tabs, validation rules, and Visualforce pages to meet functional requirements.Implement workflow rules, time-triggered tasks, and email alerts to automate business logic.Design and generate comprehensive reports and dashboards to provide insights into business performance.Antech (Administrator, Business Analyst)12/2019 - 11/2022Participated in software development lifecycle activities including requirements gathering, design reviews, and testing to ensure quality and functionality of software products.Configured SprintShip/SprintTek applications and customized solutions to align with business objectives.Developed and delivered tailored training programs, provided remote and on-site training sessions for clients and vendors, facilitating smooth onboarding and effective software utilization.Created user manuals, training materials, and video tutorials to support ongoing education and troubleshooting for all user groups.Monitored system performance and implemented necessary updates and patches to maintain optimal functionality.Provided tier-1 and tier-2 support, addressing and resolving technical issues for clients and vendors.Sprintship/SprintTek (Administrator, Business Analyst)03/2016 - 11/2022Collaborated between clients and internal development teams, gathering requirements, and translating them into technical specifications.Created and maintained project documentation including requirements documents, user stories, and acceptance criteria, ensuring clear communication and alignment between stakeholders.Configured SprintShip/SprintTek applications and customized solutions to align with business objectives.Led projects involving system upgrades, software migrations, and new technology implementations, coordinating efforts across departments to meet project goals and deadlines.Offered remote and on-site training sessions for clients and vendors facilitating smooth onboarding and effective software utilization.Created user manuals, training materials, and video tutorials to support ongoing education and troubleshooting for all user groups.Provided main point of contact tier-1 and tier-2 support, addressing and resolving technical issues for end users promptly and effectively.Skills:SalesforceSprintShip/SprintTekCRM ManagementData LoaderVersion Control (GIT)ServiceNowProject Management Tools (JIRA, Confluence)Collaboration Platforms (Microsoft Teams, Trello, Webex)