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Click here or scroll down to respond to this candidateCandidate's Name
Leander, TX Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONALSUMMARYDynamic leader with proven expertise in operations management and team building, honed at Comfort Suites Hotel. Excelled in fostering employee satisfaction, streamlining operations for increased efficiency, and boosting sales through strategic relationship-building. Skilled in staff management and customer relations, achieving notable improvements in operational efficiency and client loyalty. Customer-oriented General Manager with two years of experience focused on increasing revenues and expanding margin. Adaptive and deadline- oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Dedicated business and service industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.SKILLS Leadership and team building Problem Resolution Operations Management Team PlayerTraining and coaching Staff ManagementCustomer RelationsWORK HISTORY GENERAL MANAGER 03/2022 to 03/2024Comfort Suites Hotel West Memphis, ARManaged budget implementations, employee reviews, training, schedules, and contract negotiations.Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.Developed and implemented strategies to increase sales and profitability. Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.Implemented operational strategies and effectively built customer and employee loyalty.Developed and maintained relationships with customers and suppliers through account development.Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.FRONT DESK MANAGER 02/2015 to 03/2022Days Inn By Wyndham West Memphis, ARGreeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention. Prepared weekly employee work schedules to meet operational needs. Entered and updated sensitive customer information during check-ins and room changes.Trained new staff on correct procedures, compliance requirements, and performance strategies.Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns. Checked guests in out of hotel, made reservations, and processed payments.Managed front desk maintenance of client records and lab data. Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.EDUCATION High School Diploma 06/1983Waterford High School, Waterford, CT |
