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Click here or scroll down to respond to this candidateCandidate's Name
PROFESSIONAL SUMMARYDynamic Senior Business Analyst with over two decades of experience at KeyBank NA, adept in change management and stakeholder management. Excelled in developing technical solutions and optimizing operations, signicantly enhancing customer satisfaction. Skilled in Agile methodology and team leadership, consistently achieved project goals by leveraging strong problem-solving abilities and fostering collaborative environments.SKILLSCONTACTPHONE NUMBER AVAILABLEEMAIL AVAILABLE Schenectady, NY 12303Team LeadershipProcess MappingStakeholder ManagementQuality AssuranceAgile MethodologyRequirements Gathering Change ManagementProblem SolvingSoftware Development LifecycleRisk AssessmentUser Acceptance TestingEXPERIENCESenior Business AnalystAUG 2015 - DEC 2023 Apex Systems, Glen Allen, VAPrepared presentations summarizing ndings from various analyses for executive level audiences.Authored detailed functional specications documents outlining the requirements for development teams.Collaborated with IT teams to develop technical solutions that meet customer needs while adhering to established standards.Senior Business AnalystMAR 2000 - MAR 2015 KeyBank NA, Albany, NYFacilitated workshops with stakeholders to dene scope and objectives of new initiatives.Developed and implemented comprehensive business analysis process to identify key customer requirements and optimize operations.Assessed risks associated with proposed projects or changes in order to anticipate potential issues before they arise.Ensured compliance with applicable regulations through periodic audits of internal processes.Maintained library of model documents, templates, and other reusable knowledge assets.Interfaced regularly with customers throughout the project lifecycle providing status updates as needed.Collaborated with IT teams to develop technical solutions that meet customer needs while adhering to established standards.Maintained a repository of business rules, user stories, use cases, owcharts, and other documents related to current systems.Developed test plans to validate system changes prior to deployment into production environment.Supported technical needs during user acceptance testing cycles.Sectional Regional ManagerJAN 1991 - FEB 2000 KeyBank NA, Albany, NYManaged a team of 80+ employees, providing training and mentorship while ensuring adherence to company policies and procedures.Utilized excellent communication skills to build relationships with key stakeholders, clients, and vendors.Monitored employee performance against established standards while providing coaching as needed.Worked with senior management to dene department goals and objectives to improve the overall customer and employee team experience.Resolved customer inquiries promptly by utilizing problem-solving techniques.Recruited qualied personnel for open positions in accordance with hiring guidelines.Produced reports of quality metrics and respective targets and goals.Developed and implemented ecient organizational strategies to improve the overall performance of regional operations.Identied and assessed strengths and opportunities and developed plans to maximize employee potential.Accomplished goals by establishing priorities and organizing workload to meet deadlines.EDUCATIONPost Graduate Certicate in Banking OperationsAUG 1998 University of Wisconsin, Madison, WisconsinGraduated with High HonorsBachelor of Arts (B.A.) in Early Secondary Math EducationState University of New York at Cortland, Cortland, NYADDITIONAL INFORMATIONTreasurer Highway Tabernacle Church Mechanicville, New York January 2010 to December 2014 |
