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bryankey45@gmail.com Bryan Midlothian, Key VA PHONE NUMBER AVAILABLEWORK HISTORYTechnical Support Representative at SimpliSafeStreet Address /2022 - 11/2023 (2 years)* Educated customers on system installation, use, and assist in trouble shooting.* Used problem-solving skills to solve customers issues and address concerns.* Provided customer support through inbound and outbound calls. Customer Service Representative at KSI05/2021 - 01/2022 (1 year)* Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.* Listened attentively to caller needs to ensure a positive customer experience * Accessing electronic and paper cataloging systems to look up product information and availability * Strived for quick complaint resolutions to resolve problems and avoid any escalations of issues. Technician at Asurion05/2019 - 04/2021 (2 years)* Provided in person device setup and tech support for customer s smart phones, tablets, and or other consumer electronics.* Responsible for resolving operational issues on customers devices, other equipment and connectivity while offering education and device suggestions.* Responsible for meeting sales goals implemented by Company. Solutions Specialist at Verizon Wireless08/2004 - 04/2018 (14 years)* Identified, performed troubleshoot, diagnosed and worked to resolve customer issues for all point of sale devices.* Met and exceeded quota revenue target for net activations, customer renewals, enhanced services, and device accessories.* Demonstrated equipment functions and network capabilities with customers * Performed rate and package evaluations and propose solutions that best benefit the company and customer.PC Banking Specialist at Suntrust Bank08/2000 - 04/2003 (3 years)* Assisted clients with Internet banking and bill payment transactions.* Processed and balanced multiple online transactions.* Performed all aspects of web-based customer support.* Responsible for handling calls and assisting each client with information needed to finalize financial transactions.EDUCATIONECPI COLLEGEGraduated 1970Network Administration Office TechnologySKILLSprepare presentation, 0 yeardraft document, 0 yeardraft legal correspondence, 0 yeardraft legal document, 0 yearcommercial litigation, 0 yearLANGUAGESEnglish, BilingualSOCIAL NETWORKSFacebook, https://Kathy Bishop ChoyTwitter, https://TwitterLinkedin, https://LINKEDIN LINK AVAILABLE ABOUT MEI served in the militaryI have a drivers licenseI have management experienceI have a security clearance