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Click here or scroll down to respond to this candidateCandidate's Name
LinkedIn Cell: PHONE NUMBER AVAILABLEClayton, NC EMAIL AVAILABLESENIOR REGIONAL DIRECTOR FACILITIES MANAGEMENT AND BUSINESS OPERATIONS Expert in Integrated Facilities Management that Drives Operations Excellence Resourceful and innovative Six Sigma certified Facilities Management and Business Operations Leader with 20+ years of experience. Program management expertise and oversight in highly regulated industries improve operational efficiency and reduce facility costs for global organizations. Built and coached a high-performance team that met all delivery objectives while orchestrating multiple solution designs and multi-million-dollar deployment projects. Proactively share findings and recommendations with senior client management to maintain facilities that perform to the highest level of service. Heavily invested in professional development with an MBA in Strategic Management and extensive Industry Certifications, including DOT, GMP GXP, OSHA-CMP, and 49 CFR. Performance Snapshot: Generated 70% savings (140% of goal) for a Fortune 100 client through the development and implementation of continuous facility management and process improvements. AREAS OF MANAGEMENT EXPERTISE Integrated Facilities Management Facilities Operations Energy Savings Construction and Renovation Strategic Planning Data Analytics Cross-Functional Team Leadership Business Analysis Vendor Compliance Technology Innovation Quality Engineering Cost Control Talent Development Budget and P&L Conformance Trusted Advisor Revenue Growth Operational Excellence Risk Management PROFESSIONAL EXPERIENCECOMPASS GROUP ESFM, RALEIGH, NC SEPTEMBER 2020 PRESENT Senior Regional Director (11/2022- Present)Selected by the management team for this position based on superior performance for the company. Drive strategy and establish a viable operation model for this full IFM (Integrated Facilities Management) contract. Oversight for 56 locations in the US and Canada, including a Call Center and over 250 staff, with a P&L of $35M, growing to $50M by the end of 2024.Client Services Transformation, Program Management Success, and Account Revenue GrowthAchieved a smooth client transition to our services, launching and onboarding all 56 client locations in 3 phases over 30, 60, 90 days. Adhered to KPI (Key Performance Indicators) established in the MSA (Master Service Agreement).Developed a Business Operation Manual for each location before the site went "live" that includes a Business Continuity Plan for all services (janitorial, grounds, electrical, HVAC, plumbing, Audiovisual, shipping and mail, and security). Supported day-to-day operations success with HSE safety plans and quality audits.Improved operations performance and decision-making by expanding the availability of real-time data and analytics.Collaborated with the client to complete an 18-month campus expansion project delivered on time and budget. Cost Savings ProgramsBuilt and executed a roadmap to achieve LEED or GREEN certifications in all buildings using proprietary CMMS and SAP applications that link and monitor all systems.Introduced an innovative program with technology that reduced the cooling towers' energy usage by over 30%.Implemented a building operations system (technology) that constantly measures and finds efficiencies in electrical and other energy savings areas including waste water monitoring. Director of Business Performance & Standards SEPTEMBER 2020 NOVEMBER 2022 Recruited to manage strategic and operational activities coordination within the largest IFM account in our portfolio, valued at over $89M. Led, facilitated, and provided focused support to regional and onsite management teams, driving the implementation of strategic savings objectives and business results. Notable Cost Reductions:Achieved substantial success in facilities savings for the entire portfolio through Six Sigma, and other performance and productivity strategies including KPIs, performance metrics, and competitive market analysis. Candidate's Name Resume, Page 2Provided support for the RVP of Operations to create strategic initiatives and achieve our annual savings goals for the contract, exceeding the goal by $1M in savings.Monitor budgets and trends against industry standards, utilizing technology to enhance services and reduce costs. C&W SERVICES, RALEIGH, NC OCTOBER 2016 APRIL 2020 Director of Facilities Cost EstimationRecruited to help bridge the gap between operations and cost estimating. Capitalized on extensive management experience in IFM (Integrated Facilities Management), operations, and three years of cost estimation training and financial analytics to provide a validated cost response and operating budget for multimillion-dollar opportunities. Cost Reduction Success:Achieved substantial success in facility bids through an analytical measurement of staff productivity, KPIs (Key Performance Indicators), metrics, and market factors.Measured project management and bid performance by developing a lookback report that reported analytics 90 days in, based upon actual financial P&L vs. budget proposed in the bid.Maintained project margins, reduced staff turnover, and improved service delivery levels through wage analytics. Winning Bids and Superior Account PerformanceCaptured a deal at Tulane University by producing a competitive bid of several hundred SqFt per hour better through optimized resource allocations and a rotating campus staffing plan.Enabled Bayer Pharmaceutical to flex and balance schedules with the clean rooms and regulated specifications in their manufacturing facility and the attached office complex.Implemented technology to provide a bid-winning productivity rate for a highly complex USAA project. ARAMARK AT WASTE MANAGEMENT, RALEIGH, NC OCTOBER 2015 OCTOBER 2016 Vice President Facilities RDMRecruited by management to control the $15M+ portfolio for the US and Canada to help transition the sites into go-live status. Managed engineering, regional site transitions, and startup projects. Notable Accomplishments:Performed a gap and risk analysis of site maintenance and construction projects, introducing a unified operation strategy and change management that reduced costs and increased operations efficiency.Launched the entire state of Florida program ahead of schedule by three months and improved call center metrics. JLL AT DUKE ENERGY, RALEIGH, NC NOVEMBER 2014 OCTOBER 2015 Vice President Senior Regional Facilities Manager Program Management oversight of the Duke Energy portfolio for North and South Carolina, including management of building operations, project risks, financial performance, client relationships, team training, troubleshooting, and development while ensuring delivery of high levels of customer service. Managed major construction projects of up to$15M and dedicated PM Project team for new, existing, and retrofit projects to the electrical grid and building structures. Notable Accomplishments:Delivered a complex renovation at Duke Energy HQ two months ahead of schedule and on budget.Maintained LEED (Leadership in Energy and Environmental Design) GOLD or Platinum certification levels. CAREER SNAPSHOT AT SODEXOSenior Facilities Manager for Sodexo at GlaxoSmithKline, RTP NOVEMBER 2009-NOVEMBER 2014 Executive Director and Facilities Administrator at Waltonwood, Canton, MI DECEMBER 2008- NOVEMBER 2009 Senior Facilities Manager, Strategic Planning & Global EH&S, GM, Pfizer, Ann Arbor, MI JUNE 2006-DECEMBER 2008 EARLY LOGISTICS CAREER SNAPSHOTLogistics Manager and Lead Engineer, Ryder Integrated Logistics, Milan, MI Logistics Engineer, Penske Logistics, Dearborn, MI Global Logistics Coordinator, Bax Global, Romulus, MI Logistics Warehouse Supervisor, Hall Transportation, Lincoln, MI EDUCATIONPh.D., Higher Education, Capella University, MN MBA, Strategic Management, Davenport University, Dearborn, MI INDUSTRY CERTIFICATIONSDOT, GMP GXP, OSHA-CMP, 49 CFR, ISO 9001,14001 Six Sigma, EH&S, HAZMAT, EPA/ DEA, FM |
