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Candidate's Name  EMAIL AVAILABLEPHONE NUMBER AVAILABLEProfessional Summary Experienced professional dedicated to helping patients. Highly motivated and committed Medical Assistant with proven history at individual, team and organization levels. A highly skilled phlebotomist with 2 years of experience in healthcare settings. Provides compassionate and professional care. Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.SkillsPatient confidentiality Order of DrawBlood collection techniques Behavior Reduction Strategies Paperwork processing Documentation skillsMultitasking Customer ServiceMulti-line phone talent Data CollectionTeamwork and collaboration Paperwork ProcessingData Confidentiality Computer skillsCertificationsRegister Behavior Technician (RBT) BACB ID# BACB1051626 Expires 03/2025 Phlebotomy Technician Registry # 612-10107 Expires 12/2024 American Heart Association Basic Life Support for Healthcare Providers (BLS) Expires 03/2026 American Heart Association Heartsaver FirstAid CPR & AED Expires 03/2026 OSHA Blood Borne Pathogens AHA Approved Expires 03/2025 EducationRBT (REGISTERED BEHAVIOR TECHNICIAN) MIAMI, FLNovember 2023-December 2023MIAMI DADE COLLAGE (MDC) MIAMI, FLEnglish ClassesOctober 2023- PresentLevel 6Page 2LIFE-LINE INSTITUTE MIAMI, FLPhlebotomy Aide (CCMA Module)November 2022-December 2022Phlebotomy Technician Licensed by MedCA Certifications #612-10107 FACULTAD DE CIENCIAS MEDICAS DE ARTEMISA ARTEMISA, CUBA Medicine 2yrs 06/2021MARTIRES DE HUMBOLDT 7 SAN ANTONIO, CUBABachiller 07/2019ExperienceLIFE-LINE INSTITUTE 01/2023- PRESENT MIAMI, FL Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Administrative Work. Expedited project completion time due to the ability to multitask effectively under tight deadlines.AMAZON FLEX DRIVER 12/2022-05/2023 MIAMI, FL Enhanced delivery efficiency by optimizing routes and adhering to schedules. Maintained vehicle safety and cleanliness, ensuring a professional appearance for customer interaction. Increased customer satisfaction with timely deliveries and accurate package handling. IVAN PORTUONDO HOSPITAL (MEDICAL ASSISTANT) 2020-2021 ARTEMISA, CUBA Improved patient experiences by efficiently managing appointments and maintaining organized medical record. Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions. Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.IVAN POTUONDO HOSPITAL (PHLEBOTOMIST TRAINEE) 2019-2021 ARTEMISA, CUBA Enhanced patient comfort during blood draws by employing effective communication and gentle techniques. Improved the efficiency of the lab by accurately labeling and organizing blood samples for timely processing. Maintained a clean and organized workspace, ensuring adherence to strict hygiene standards for patient safety.LanguagesSPANISH (NATIVE OR BILINGUAL) & ENGLISH (FULL PROFESSIONAL)