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Title Network Security Technical Support
Target Location US-AL-Montgomery
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Montgomery, ALSummaryDedicated Network Security Administrator with four years of experience in solid foundation in network administration, security, and support.Hands-on experience in junior network configuration, administration, and troubleshooting.Proficiency in key areas such as network troubleshooting, switch installation, and technical support for ticketing systemsProven track record of identifying security weaknesses, conducting risk assessments, and implementing effective security solutions.Manage and measure the performance of the WAN and LAN support functions provided by the Tier III support teams.Experience working with Software: Windows 7 & 10, Office 365, SharePoint, Active Directory, Zendesk Ticketing, Azure, Meraki, VPN, ConnectWise, ServiceNow ticketing system.Used Microsoft Visio/draw.io to create network diagrams and topology. Utilized Cisco Packet Tracer to configure network connections between end devices via Hub/Switch.Strong analytical and problem-solving skills with the ability to proactively address security threats and vulnerabilities.Knowledge of industry standards and regulations, including NIST, ISO 27001, and GDPR.Excellent communication and interpersonal skills, enabling effective collaboration with cross- functional teams and management.CertificationCompTIA Security+ CECertified Ethical Hacker (C EH)ISC2 Certified in CybersecurityAzure 900 CertifiedAWS Certified Cloud PractitionerSkillsNetwork Mapping Vulnerability AssessmentRisk Management IPSEC, DNSSECIP GRCThreat analysis IDP IPSSIEMNIST BCPDRP IRPFirewall VPNExperienceMontgomery Regional Airport, Montgomery, AL Jan 2023 - Feb 2024Network Security EngineerConducted comprehensive security assessments, vulnerability scans, and penetration tests to identify and mitigate potential threats and weaknesses.Implemented and maintain security controls, firewall rules, and intrusion detection systems to protect the organization's network infrastructure.Worked the Cybersecurity Incident Response Team in employing strategy, standards, processes, and technology to detect, respond, and recover from security incidents and limit occurrence or reoccurrence by using risk-based triage.Maintain and manage multiple linked Databases to include security, Data safety and integrity, disaster recovery, and development and implementation.Develop and update security policies, procedures, and guidelines to ensure compliance with industry standards and best practices.Monitor and analyze security logs, alerts, and incident reports to detect and respond to security incidents promptly.Review security events that are populated in a Security Information and Event Management (SIEM) system.Resolving network infrastructure issues related to Wireless LAN Controller, Switches such as Catalyst, Nexus which affect the network security operations.Collaborate with IT teams to provide security guidance and ensure the secure deployment of applications and systems.Conduct security awareness training and workshops for employees to enhance the organization's security posture.Configured LAN switching environment with numerous CISCO Switches.Participate in the creation of disaster recovery and incident response plans, including conducting tabletop exercises.Perform security audits and risk assessments, identifying areas for improvement and implementing necessary changes.Canon Solutions America Montgomery, AL Jun 2022- Dec 2022Network AdminDesigned and implemented secured network topology for the merged organizations.Configured TCP/IP and DNS (Primary and Secondary) settings using static IP address, Subnet, and Default Gateway.Used Microsoft Visio/draw.io to create network diagrams and topology. Utilized Cisco Packet Tracer to configure network connections between end devices via Hub/Switch.Configured IP address for each end device and tested their connectivity using Ping command.Conducted OpenVAS and Zenmap vulnerability scans on two organizations.Manage and measure the performance of the WAN and LAN support functions provided by the Tier III support teams.Identify, control, and track configuration items and any changes made to them in a configuration management Database.Introduced network security policies, practices and protocols in the organization.A3 Solutions, Montgomery, AL Feb 2022  May 2022ITAdmin Support / Network Support EngineerConducted site assessments to determine available space for new racks, cabling, and Uninterrupted Power Supply.Replaced routers, switches, and installed rack housing for network equipment.Assisted in the configuration and setup of network devices.Collaborated with team members to troubleshoot and resolve network issues.Research and remediate vulnerabilities mostly related to Operating Systems and applications.Worked with Aviatrix Multi cloud Network Associate to ensure smooth network operations.Mystic Technologies Limited, Nigeria Feb 2019 - Feb 2022Help Desk Analyst/ IT AdminDell Desktop and Laptops, Android and iPhone, HP Printers.Software: Windows 7 & 10, Office 365, SharePoint, Active Directory, Zendesk Ticketing, Azure, Meraki, VPN, ConnectWise, ServiceNow ticketing system.Software, Duties: Assist clients over the phone with password resets, Email configuration, VPN setup and troubleshooting, Enable and disable accounts in Active Directory, Configure and troubleshoot printers, Android Phones and iPhone, Wireless configuration.Optimize LAN and WAN performance, configure, reports and monitoring application in a 24*7 environment.Install various software and applications. Enable and disable accounts in Active Directory, assign security groups and grant permissions.Handle inbound calls as well as respond to emails supporting Samsung Tablets, Dell desktop and laptops and I phones.Reset passwords, setup email accounts. Printer configuration and troubleshooting.Network connectivity and support. Wireless configuration. Install hardware and software.EducationBachelor of Technology in Mechanical Engineering from Ladoke Akintola University of Technology Ogbomosho, Nigeria, June 2005Master of Science in Cybersecurity and Information Assurance from Western Governors University, Salt Lake City, Utah, December, 2024

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