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Title Specialist Customer Service Representative
Target Location US-KY-Greenup
Email Available with paid plan
Phone Available with paid plan
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        Odhr in (Oran) Leigh
        (Candidate's Name )
        PHONE NUMBER AVAILABLE   EMAIL AVAILABLE

                              Experienced Human Services Professional
        Committed and trauma-informed direct service professional (DSP) with young and older disabled adults,
        seeking to shift into a clinical administrator role. Twelve years of administrator experience in direct service
        and organizational settings. Long-term goal to become a licensed creative arts therapist. Areas of expertise
        include:
        Crisis De-Escalation                                                 Google Drive, Gmail, Google Sheets, and Google
        Electronic Medical Records (EMR)                                       Calendar Proficiency
        HIPAA-Compliant Clinical Documentation                               Group Facilitation
        Microsoft Office, Microsoft Teams Proficiency                        Cloud-based Software (Dropbox, Slack)

                                               Work Experience
                 The Sech-Kar Company Nelsonville, OH Director of CORE ADS Team (July 2022-Present)
Provide direct care to individuals served, including cleaning, dressing, medication administration, physical mobility support,
activity facilitation, and independent 1:1 emotional support. Promoted to Director in July 2022, completing administrative and
direct service tasks.
Key contributions:
     Refined and executed group facilitation for four to five adults with disabilities, five hours per week while scheduling,
        monitoring attendance, and maintaining organized records of engagement
     Coordinated reliable communication of accurate documentation per state guidelines with 95+ percent timeliness
        with strong attention to detail
     Utilized behavior management tools to promote prosocial connection among individuals served

Daybreak Community Services/Home Health Connection Logan, OH Direct Support Professional (December 2018-May
2019)
Creative Foundations, Inc Athens, OH Athens IDS Team Member (March 2018-November 2018)
Havar, Inc. Athens, OH Direct Support Professional Havar, Inc. (April 2013-March 2018)

                                            Volunteer Experience
Society for Creative Anachronism Athens, OH
Various Leadership Roles (September 2010- November 2018)
Acted as subject matter expert and point person to members in medieval history organization. Engaged in data collection and
served as key reference person for researchers. Organized and facilitated coursework at special events. Submitted quarterly
reports on the activities of the group and projects of individual members.
Key contributions:
      Directed four individuals throughout Ohio regarding societal art and science activities
      Presented customized curriculum to up to 100 people at special events
      Communicated effectively with special event staff for fast-paced crisis management, set-up, and tear-down

                                           Education and Training

Bachelor of Arts (MA) in Sociology Ohio University, May 2011
Non-Degree Seeking Coursework in Studio Art and Psychology Ohio University, Sept 2020-December 2021
First Aid/CPR Certified
Med Administration Levels 1 and 3

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