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| | Click here or scroll down to respond to this candidate..Candidate's Name
https://LINKEDIN LINK AVAILABLEPHONE NUMBER AVAILABLE EMAIL AVAILABLE Columbus, Ohio, 43215 Dedicated RCA Specialist with a proven record of enhancing system processes and driving performance metrics, as evidenced at U.S. Bank. Expertise in data processing and compliance analysis is complemented by a strong ability to solve complex problems, maintain accurate documentation, and support cross-functional collaboration. WORK EXPERIENCERCA SPECIALISTU.S. BankColumbus, OHJanuary 2024 - Present Collaborates closely with fellow analysts and Outreach teams to ensure information has been verified and documented accurately Reviews dashboards in Tableau to track performance metrics and manage daily workload Analyzes and conducts research for 30+ KYC Cases per day, maintaining customer information and ensuring data compliance HUMAN RESOURCES OPERATIONS ANALYSTHuntington National BankColumbus, OHJuly 2022 - December 2023 Helped design, document, and maintain system processes in ServiceNow, Workday, and other information systems Managed data collection projects from conception through implementation Identified ongoing issues and initiated actions for resolution for 20+ Human Resources cases per day SUPPORT STAFF MEMBERNewcomer Northeast ChapelColumbus, OHOctober 2019 - March 2022 Answered and directed phone calls to requested staff, taking messages for unavailable personnel Provided excellent customer service, responding to inquiries and resolving complaints in a timely manner Performed administrative tasks such as data entry, filing paperwork, and creating reports for 10+ clients per shift EDUCATIONBACHELOR OF ARTS (B.A.) IN CRIMINOLOGY AND SOCIOLOGY AS A DUAL DEGREE Ohio State University, Columbus, OHSKILLS Computer Proficiency Adaptability Risk Mitigation Data Research and Validation Documentation and Reporting Communication |