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EMAIL AVAILABLE PHONE NUMBER AVAILABLELINKEDIN LINK AVAILABLESummary:Seasoned professional with 24 years of experience in client service, specializing in client support and customer service. Proven track record as a Lead Client Solutions Representative, excelling in efficient problem resolution and effective communication. Expertise in CRM and ticketing systems, along with strong skills in vendor negotiations. Dedicated to enhancing client satisfaction and driving successful outcomes.Professional Experience:Solutions AnalystITsavvyOak Brook, ILMay 2022 to January 2024 Developed and implemented best practices for key internal applications, ensuring optimized utilization across CRM, Acumatica, and Autotask. Facilitated effective communication between development teams and IT management, ensuring alignment with executives, Accounting, and Sales departments. Contributed to the creation and design of new IT projects, managed quality control for development initiatives, and maintained daily ticket resolutionLead Client Solutions RepresentativeITsavvyOak Brook, ILJuly 2012 to May 2022 Managed client relationships for Managed Print clients, ensuring high levels of satisfaction and retention. Utilized CRM systems to track client interactions and resolve issues promptly, maintaining a 98% client issue resolution rate. Led a team of 4 client service technicians, providing guidance and training to improve service delivery. Negotiated contracts with vendors, achieving cost savings of 10%.Utilized ticketing systems to prioritize and manage client requests, resulting in a 20% reduction in response times. Collaborated with cross-functional teams to implement solutions that improved client satisfaction scores by 20%.Key Achievements:Increased client satisfaction scores by 15% through improved service delivery.Achieved a 10% reduction in response times through efficient ticketing system management.Corporate Account ManagerChicago MicroArlington Heights, ILJanuary 2012 to July 2012Successfully enhanced market presence by executing strategic sales approaches, resulting in increased client engagement and satisfaction. Delivered outstanding customer service, efficiently resolving inquiries and issues to maintain positive client relationships.Skills:Client Relationship Management (CRM)Customer Service ExcellenceProblem ResolutionEffective CommunicationVendor NegotiationsTeam LeadershipCRM, Acumatica, Autotask, and Jira Ticketing Systems as well as Field NationsOrder Entry