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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL: EMAIL AVAILABLECell: PHONE NUMBER AVAILABLELocation Charlotte, NCCareer ObjectiveProactive professional certified Scrum Master, ITIL with over six years of human resource, Finance, management, and supervisory experience. Proven abilities in organizing management workflow and using an initiative-taking approach to problem solving. Demonstrate commitment to leadership through positive contribution in boosting employee morale, improving retention and productivity rates, and streamlining policies and procedures. Possess effective communication, interpersonal, public relations, risk management and leadership abilities.Professional SummaryExperience in audit finance reports, transactions, and data creation (reports).Experience in oversees the day-to-day auditing functions for larger and more complex audit projects to ensure they are conducted in accordance with companys methodology and that milestones and key dates are met on time.Experience in executes preliminary audit plan, which includes reviewing and approving documenting processes via process maps and flowcharts and work paper standards.Experience in working with HCM cloud-based systems such as Workday & Service now.Knowledge of SDLC from gathering business requirement to implementation & go live support. Configuration & Rule writing knowledge for different HCM modules.Possessed strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.In depth knowledge of the Human Resources business processes which comprises the life cycle of an employee from recruiting, training, identifying, and developing talent, employee maintenance, payroll, and benefits.Experienced with workday integration push to flow down data into all downstream systems such as Rescind, termination, LOA, Corrections, compensation change, job changes etc.Detailed understanding and experience of core HR functions such as Recruitment, Scheduling, Payroll, Benefits administration, Employee training, Compliance and safety, Compensation, etc.Interacted with End Users, Field Leaders, and Technical Personnel. Self-motivated, quick learner, and team player with excellent communication, delegation, Conflict Resolution and interpersonal skills.Proven Problem-Solving skills and support, analytical and technical skills with good knowledge of computer experience and provided post-implementation support enhancement and modifications.Strong time management skills in handling multiple projects and deadlines under minimal supervision.SkillsLean Techniques KANBAN, Value Stream Mapping, Line Design and Balancing, Continuous Improvement.Project Management MS Project, Control Charts, GAPE Studies, Process Capabilities studiesAnalytics Design of Experiments, Analytical methods and cost analysisWork ExperienceRisk Management Consultant / Project Manager Recruiting Walmart Charlotte, NC Dec 2021 Cont.Collaborated with cross functional teams to facilitate risk management activities such as design, process and Risk Analytics.Determine failure modes, effects, causes and probability of occurrence by facilitating risk analysis meetings.Update and revise Risk Management file for legacy products.Developing risk management files in parallel with design history files to support remediation project.Ensure remediation of existing risk management documentation. Performing finding & pulling information from old template risk management and reformatting into new risk management templates.Analyzed quantitative and qualitative data to inform decisions and risk analysis.Acted as a facilitator between the scrum team and the product owner / User Experience team.Worked with the disaster recovery team India, Costa Rica & DenverAssisted the product owner in creation and grooming of the backlog.Facilitated sprint planning, daily scrums, retrospective, stakeholder meetings and software demonstration.Act as a specialist when resolving high priority cases rooted in system integrations and Workday errors while maintaining constant communication with the customer.Responsible to provide root-cause analysis of issues & resolve them in timely manner.Responsible to identify trends into business area and provide innovative ideasActively monitor triggers for possible escalating situations to prevent potential escalations.Collaborate with internal teams (Development, Product Management, Services) on trending customer issues and ensuring external communications are accurate and clear.Responsible to ensure quality of case handling, paying attention to communications, timely responses, and specific care for sensitive customers.Worked on retro project for the spreadsheet escalated from leadership to add associates late pay increase.Worked on special project for completing associates terminations due to data connectivity and other missing information into the system.Responsible for quickly adapting to changes due to market realignment and prepare for unforeseen circumstances.Resolve customer issues, implementing and meeting Service Level Agreements and improving our current processes.Responsible to manage ServiceNow ticket process by assigning incoming cases to team, ensuring the resources assigned have the correct skill set and bandwidth to resolve the issue based on case depth and severity.Ensures consistent and accurate reporting by enforcing approval protocol for department processes; monitoring and approving worksheets for changes and corrections; meeting with internal and external stakeholders to address workload issues.Provided escalation support to resolve pay impacting issues in triage room.Risk Management Consultant / Project Manager Integration Support Walmart Charlotte, NC June 2020 Nov 2021Involved throughout the agile methodology focusing on Scrum in combination with Waterfall.Analyzed and assisted in prioritizing user and business requirements with the product owner and development team and documenting them in product backlog.Ensuring that the development teams are practicing and adopting the agile practices.Assisted with internal and external communication which improved transparency.Provides customer service by responding to and resolving customer disputes and ad-hoc questions requiring moderate to highly complex research.Completes work assignments and priorities by using policies, data, and resources, collaborating with managers, co-workers, customers, and other business partners.Solutions and data trends to multiple departments.Supports document processing and data management by confirming data for issue resolution by using in-depth analytics reviews across multiple systems.Identifying priorities, deadlines, and expectationsContributing to quality control by reviewing documentation for accuracyNotifying management of quality issues or concernsPerforming in-depth research to resolve process issues.Identifying data trends and system and process issues and communicates to stakeholders.Determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.Risk Management Consultant / Project Manager Data Admin Team Walmart Charlotte, NC Nov 2019 June 2020Complete work assignments and priorities by using policies, data and resources.Collaborating with managers, coworkers, and other business partners to identify priorities, deadline and expectations.Carrying out tasks, communicating progress and information.Determining and recommending ways to address improvement opportunities and adapting to and learning from the change, difficulties, and feedback.Compile with company policies, procedures and standards of ethics and integrity by implementing related action plans.Contributes to quality control by reviewing documentation for accuracy and adherence to companys business rules, validating accuracy of the data received, adhering to legal and regulatory requirements.Notify management of quality issues and concerns.Provide customer service by responding to and resolving customer questions and issues.Referring internal customers to appropriate department for issue resolution, educating resolution protocol, preparing, and providing data for customers.Communicating with all stakeholders to retrieve and request additional documentation and updating management team about significant customer issues.Support document processing by validating data for complex issue resolution by using in-depth analytics review across multiple systems.HR Assistant / Administrative Support Team (AST) Macys Charlotte, NC June 2018 Aug 2019Coordinate distribution of all incoming communication including faxes, emails, and phone calls.Maintain a professional attitude with sincerity and enthusiasm reflecting Macys communication to our customer.Coordinate all functions of the hiring process including prescreening applicants, correspondence with applicants and scheduling interview with store management.Balance vault and store checkbox and perform other cash functions daily.Complete weekly store newsletter, maintain store bulletin board program, and organize store recognition allies.Implement store safety program and handle incident reporting process.Input employment data in the Job requisition system and handle all new hire paperwork, orientation, and training sessions.Act as liaison for District HR office to help resolve HR issues.Keep non-payroll supply budget logs and review seasonal payroll budgets.Complete and submit monthly legal compliance audits in a timely manner.Coordinate vacation calendars and on-call communication.Print and update department records, reports and schedules as needed.Act as MST liaison and train associates and GSMs on how-to call-in repairs.Maintain supplies and orders and participate in inventory.Maintain contact lists and employee information.Perform other duties as needed.Follow shortage programs and procedures.Perform these functions in an efficient manner, as directed by the supervisor.Regular, dependable attendance and punctuality.Sales Associate Macys Burlington, Massachusetts March 2016 Oct 2016Meeting and making a connection with customers, asking questions and listening to shoppers needs, and then giving options and advice on meeting those needs.Inspiring the customer to buy, celebrating the purchase, and creating a lasting positive impression of you, Macy's, and the purchase.Ensuring that fitting rooms are ready for customers by promptly clearing our merchandise and returning it to the proper area of the selling floor.Maintaining selling floor presentations and restocking them as needed.Learning Macy's systems and procedures to enhance selling efficiencies and complete support duties.Handle all returns courteously and professionally.Responsible for achieving personal sales goals and Star Reward goals.Maintain a professional attitude with sincerity and enthusiasm reflecting Macys commitment to our customer the most important person in our stores.Be knowledgeable of and perform sales support functions related to POS procedures.Develop product knowledge by reading current vendor tags and pamphlets and attending training classes in order to communicate it to the customer.Be aware of current promotional events and sales.Maintain good housekeeping standards.Adhere to Loss Prevention and inventory control and compliance procedures.Perform other duties as assigned.Educational QualificationCourseCollegeBoard / UniversityYearBachelors in business administration Human Resource ManagementSomlalit Institute of BusinessGujarat University2008-2011 |
