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Click here or scroll down to respond to this candidateCandidate's Name
Marietta, GA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLENetwork Engineering and Management Professional with 25+ years of extensive knowledge and training within the Telecom industry on regional and national levels.Proven experience with Wireless, Data, LEC, and Long-Distance Carriers.Strong experience with built circuits, designed paths for Cisco Routers, Alcatel, and Lucent Dacs equipment and segments, in Xng (Granite) database and Data mapping tools. Experience in analyzing trunk traffic for the Great Plains region.Work ExperienceType Two EngineerWicresoft-North America - Atlanta, GADecember 2023 to December 2023 Review contract and financial approval for service Ordering Ethernet complex circuits from various vendors. Created service orders for new circuit requests. Telecom In-home ExpertAsurion - Nashville, TNNovember 2019 to May 2023 Deliver and set up mobile devices for content transfer and activation. Review the incoming orders and assign work to the In Home experts to maintain a demanding schedule. Consult with customers to understand their desires and suggest the best products to meet their needs. Randstad StaffingMay 2018 to November 2020 Various Temp assignments -Bimbo Bakeries -Kennesaw Ga, Emerson Climate Technologies-Kennesaw Ga Circuit board assembly. Assemble Climate controller. Inventory control, Collaborated with engineers and project managers regarding design for Ethernet conversion.Telecom Analyst-ContractorAdvanc'e IT Solutions - Tampa, FLJune 2016 to February 2018 Worked on daily incidents and tasks, troubleshooting, and process improvement. Worked with Network Operations to perform MACD's, complex circuit upgrades of PRI, Trunks, POTS, Ethernet, and OC level circuits. Provide recommendations for decommissioning of circuits and equipment based on analysis reports. Audit client invoices to determine to overbill and underbill, tariffs, contracts, and interconnection agreements. Prepare monthly optimization reports based on trends in billing, vendor reports, and data mining. Interacting with clients and vendors determines the most cost-effective service solutions. Point of contact for client and vendor issues, escalations, and remediation. Recommend best business practices for future growth and optimization. Advance Product Support-Technical CoordinatorComcast Business SolutionsMarch 2014 to January 2016 Work with the senior sales team to ensure customer orders are processed appropriately. Provide order support and coordination for advanced voice and data services including the small business mid-market and Enterprise channels. Review contracts and validate services with customers to ensure accuracy. Interface with various levels of sales operations engineering and other functional groups to ensure order flows appropriately. Negotiate on behalf of the client any negative penalties resulting from early termination. Logical Provisioning AnalystCEG Partners Windstream - Little Rock, ARMay 2013 to June 2014 Created design paths for project conversion in Metasolve M6. Interpreted Visio diagrams to determine circuit design. Updated Metasolve database to maintain data integrity. Built VLAN's for Ethernet over existing Frame Relay and ATM networks for DSL upgrade. Mapped data circuits over Cisco and Juniper Routers, Calix, Adtrans, Alcatel, and DSLAM equipment in M6.Contractor, Xng EngineerVERIZON Wireless - Bloomington, MNJune 2010 to March 2012 Built circuits, and designed paths for Cisco Routers, Alcatel, and Lucent Dac's equipment and segments, in Xng (Granite) database and Data mapping tools. Analyzed trunk traffic for the Great Plains region. Provisioned DS3, T1's, and Trunking for augmenting existing capacity and carrier traffic. Monitored the Sioux Falls market traffic patterns. Monitored all trunk traffic for the Great Plains regions. Pre-built billing modules and provide cost analysis of vendor and carrier service fees. Senior Ordering Consultant-RemoteNorthridge Group - Rosemont, IL Researching tariff and industry standard telcom rules. Consulting client in Access Service ordering procedures. Processing ASRs. Coaching ProvisionersEducationHigh school diploma in Project ManagementBoston University Online - Boston, MAJanuary 2009CommunicationUniversity of Toledo - Toledo, OHJanuary 1978Skills ATM Billing Circuit design Cisco Cisco Routers Contracts Conversion Cost analysis Client Clients Data mining Databases Database DSL Ethernet Frame Relay Functional Great Plains Marketing strategies Market Microwave MSC Enterprise Network Networks Optimization Personnel Policies Processes Process improvement Routers Sales Staffing T1 Troubleshooting Upgrades Upgrade Visio Voice and data |
