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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLETexas; US (USC)Contact: PHONE NUMBER AVAILABLESummaryA Certified ServiceNow, competent professional with around 9+ years of IT experience including 8+ years of extensive experience in Service-Now working with different modules such as Incident Management, Service Catalog, Problem Management, Change Management, Project Management and CMDB.Good understanding and knowledge on all phases of the software development life-cycle (SDLC) and also familiar with methodologies like Waterfall, Agile/Scrum.Good understanding of ServiceNow and its Development Life Cycle from Calgary to Geneva.Expertise in Java script, debugging, optimizing the performance and working of Client Scripts, Catalog Client Scripts, Server-Side Scripting, UI scripts and UI Policies.Good knowledge in Business rules, activate plugins, manage data with tables, Import sets and Update sets,Control system access and data security, Control access to the application and its records.Extensive experience in creating and maintaining Access Control Rules for securing and providing the right access to right person/role.Strong experience on web development frameworks Angular and Backbone JS and also good with the following scripting languages JavaScript, Python, Shell Scripting, PowerShell.Worked on CMDB and Asset Management in providing better scope of understanding on the inbound and outbound of assets.Strong understanding of ITIL/ITSM V3 processes.Proficient in activities like Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Process.Experienced in managing both low and high-severity incidents across the entire incident life-cycle in accordance with availability, resolution and restoration SLA's.ServiceNow Integrations:LDAP integration for users details population.Bomgar integration with SNOW using MSP (Managed Service Properties).ADFS (Active Directory Federation Services) integration with SNOW.SSO integration with SNOW for User Authentication.Microsoft Azure Integration with Service-Now for VM provisioning.Oracle DB integration with Service Now via JDBC Probe using MidServerIntegrating On Call Roster by fetching data from FTP server.Splunk Integration.CORE COMPETENCIESAreaSkillsProgramming LanguagesAngular JS, Jelly Script, JQuery, Java, ASP.net, PerlPlatformsServiceNow, HP Service Manager, SDLCWeb TechnologiesASP .NET, HTML, CSS, JavaScript, jQuery, Ajax, XML, PHP, JSONDatabasesMicrosoft SQL Server, Oracle, MySQLTechnologiesAgile, Scrum, Design Patterns, ITIL, CSP, MVC, MapReduce, Android, Machine LearningOther ToolsEclipse, QTP, Crystal Reports, SQL Developer, Microsoft Visual Studio, MS Office, Client Script/Calling server side, code using Glide Ajax in Client ScriptWork ExperienceJan 2021 to Present with Computacenter (Remote) as Sr. ServiceNow DeveloperComputacenter is a leading independent technology and services provider, trusted by large corporate and public sector organizations.Expectation:When I joined Computacenter, the employer was experiencing frequent disruptions and incidents because of poorly managed changes in their ServiceNow environment. The lack of a centralized change management process leads to unauthorized and uncoordinated changes, resulting in service outages and customer dissatisfaction. I had also worked on CMDB, HRSD and integration with their own portal.Role:I had implemented the ServiceNow ITSM application (Incident Management, Configuration Management, Change Management, and Release Management.) using ITIL V4 best practices. I was also involved in the test phase of the implementation as well.I had worked on Change Request, Change Approval, Change Planning, Change Implementation, Change Review and Closure. I was more focused on Change Calendar, Change Advisory Board (CAB), Automated Workflows, Risk and Impact Assessment, Reporting and Analytics.To effectively solve service outages in ServiceNow, I have focused on Incident, Problem, Change Management, Real-Time Monitoring and Alerting, Communication and Escalation.I had worked on Service Catalog, right from setting up the environment to creation, Workflows and so on.In HRSD, I have worked with employee onboarding, employee self-service portal, case management, knowledge management, and HR service delivery analytics.Worked on SOAP/REST Integration, Discovery, Business Rules, Update sets, Integration of Web Service through APIs.Worked on ServiceNow Discovery to populate the CMDB and make ServiceNow CMDB the core source of data. This includes developing and implementing remediation plans to fix discovery issues that caused failure for some devices in the network and establish the relationship between CIs in the CMDB.Was responsible for leading technical teams, ensuring they follow Agile methodologies and best practices throughout the project lifecycle.Ensuring the quality of the ServiceNow FSM solution delivery by establishing quality assurance processes, conducting code reviews, and implementing testing strategies to validate functionality and performance.Providing technical guidance and expertise to the team, troubleshooting technical issues, and resolving challenges related to ServiceNow FSM implementation and integration with other systems.Collaborating closely with stakeholders, including business users, project managers, and other technical leads, to ensure alignment of technical solutions with business goals and requirements.Documenting technical designs, configurations, and processes. Providing training and support to end-users and administrators as needed.Nov 2018 to Dec 2020 with Capgemini (REMOTE) as Sr ServiceNow DeveloperCapgemini SE is a French multinational information technology services and consulting company. A global leader in consulting, technology services and digital transformation, Capgemini offer an array of integrated services combining technology with deepExpectation:When I joined Capgemini, I had to work on a Service portal/service catalog. Because they are looking to build a user-friendly and an intuitive interface for their portal. So, the user must be able to access any components in the portal and I was responsible for making workflows for catalog items.Role:Discussing the business requirements with clients and documenting them into process requests.And as per requirement, I was focused on building Modern Designs, Role-Based Dashboards, Contextual Navigation, Search Capabilities, Form and Record Layouts, Drag-and-Drop Functionality, Custom widgets and much more.I was involved in the development of Service catalog which includes creating new catalog items, designing workflows, working with custom widgets and execution plans of those workflows.Worked on some generic workflow in Service Catalog which now serves as a back-end workflow for more than 100 catalog items.Working on creation and customization of complex workflows and custom workflow activities.To enhance the Service portal, I have worked on Self-Service, Capabilities, Customizations, Personalization, Knowledge Base and FAQs, Mobile Accessibility of Service portal.I had designed and built the entire ServiceNow Release Management suite, configured products, features, release, tasks, scrum integration, approvals, workflow, and phases.Worked with different SACM and SLM user requirements from the process perspective of a Service Management System (SMS), implemented by BMS Enterprise Services and used by Service Delivery and Support functions, including Strategic Service Providers..Aug 2016 to Nov 2018 with Amcor ServiceNow Admin/Developer Support EngineerExpectation:For this role, I was responsible for designing, developing, customizing, and supporting ServiceNow applications. This role involves collaborating with cross-functional teams, utilizing expertise in ServiceNow development, scripting, UI customization, and workflows to translate business requirements. Strong analytical, problem-solving, and communication skills are required.Role:I was involved in the process of gathering requirements, solution designing, testing and deployment of modules/applications of ServiceNow.Gained Good grip on oral and written Communication Skills with Technical and Non-Technical stuff including translation of business requirements and development of Technical Documentation.In terms of IT Services management (ITSM), I had worked on Incident, Problem, Change Management, Service Level Management and Reporting and Analytics.I had worked on maintaining the CMDB health and maintaining the data accuracy for a healthy and standardized CMDB.Designing and implementing new functionality using Business Rules, workflows, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Java script, Angular, Service portal, and Access Control Lists.Utilized the Widget Editor to write AngularJS, CSS, and JavaScript to power a portal.Developed applications UI, workflow, client scripts, business rules, data sources, import & update sets.Implemented around 30 Service Catalog items for Shared services catering to different affiliatesWorked on enhancements for Incident Management like Critical alarm handling and On-Call Scheduling modules.May 2015 to June 2016 with Tenon (Remote) Java UI DeveloperTenon sincere goal is to advance marketing throughout the company by equipping it with the resources it needs to work together with other departments to increase visibility, support, and the ability to carry out and demonstrate the worth of its offerings.Expectation:I started my career in the IT field with this employer, where I have to work on the front-end of a number of projects, by using web technologies. I am responsible for designing and working on UI/UX and using data-bases and cloud Services based on the desire of the client of that project.Role:Worked on JavaScript framework, AngularJS and responsive design frameworks like Bootstrap.I have worked in both adaptive and responsive web design patterns.Also worked on the development of a web-based tool with UI to select and execute the automated Test Scenarios and to display the result for different applications.Extensively used JDBC APIs for database connectivity and data retrieval.Developed Application using Velocity framework, JSP, JSTL, struts tag libraries, CSS, spring framework, Java, JavaScript, Ajax, HTML/DHTML for front-end development.With this employer, I got a chance to familiarize myself with cloud Services like AWS, Microsoft Azure App Service, Google App Engine, Google Cloud Platform, Google Cloud Storage, Microsoft Azure SQL Database.Involved in development, design, and implementation of the front-end part of the widget-based application using HTML5, CSS3, jQuery, JavaScript, AJAX, JSON, AngularJS, and Node.js Bootstrap.Used CSS media queries and bootstrap to support Responsive development.Used jQuery plugins autocomplete, validation, drag, and drop, and more exceptionally.Developed a dynamic and secure front-end that consumes our API using Angular.js.Designed and modified User Interfaces using JSP, JavaScript, CSS, and jQuery.Developed JSP pages for presentation layer (UI) using Struts with client-side validations using Struts Validator framework/ JavaScriptEducationBachelors in computer science from University of Punjab (2008 to 2010)Masters in computer science from University of Punjab (2011 to 2013)CertificationsServiceNow Certified Administrator (CSA). Core PlatformCertified in ITIL V4Certified Application Developer |
