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Title General Manager Customer Service
Target Location US-MA-Littleton
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Full Charge BookkeeperPHONE NUMBER AVAILABLEEMAIL AVAILABLEOVERVIEW Accomplished Office Manager/Full Charge bookkeeper with Street Address  years customer service, a wide variety of business and office responsibilities including, HR (conducts new hire orientations, payroll, benefit administration, employee relations, and personnel file management using various applicant tracking systems.) Facility maintenanceStreet Address  years of AP/AR.2 years of purchasing10 years experience in recruiting / account management, Strives in a fast-paced, high-volume environment.Excellent communication, interpersonal and result driven. Proven ability to build and maintain strong working relationships with clients to positively Impact company.EXPERIENCE 4 StarLighting andElectric11/2022 - pres Full ChargeBookkeeper/SchedulerMaintain sale recordsDeposit sale receipts daily, with trips to the bank as necessary. Match vendor invoices with Purchase Orders for payment Process payments on accounts, make adjustments to accounts as needed.Respond to telephone inquiries and assist in solving questions related to the status of vendor accounts.Billing/invoicing, filing, scanning and other administrative functions. Provide excellent, considerate customer service, assist customer accounts with any billing questions (e.g., produce statement copies, invoice/credit copies, basic balance information, etc.). Order and maintain office supplies.Answering incoming calls and routing the call to the appropriate person or department.Maintain and file business records as needed.Assist in the preparation of various reports.Ensure strict confidentiality of financial records. Understand and adhere to organizational and department policy and procedures.Perform miscellaneous job-related duties as assigned InvoicingCredit Card Processing (Square)Accounts Receivable and Accounts PayableMarketing/Advertising Campaigns (with Owner)Bank ReconciliationsEmailApplying for Electrical Permits Manually/OnlineHistoric NewEngland(contract)4/2022 - 10/2022 Accounts PayableAccountantKeeping track of all payments and expenditures, including payroll, purchase orders, invoices, statements, etc.Reconciling processed work by verifying entries and comparing system reports to balancesMaintaining historical recordsPaying employees by verifying expense reportsPaying vendors by scheduling pay checks and ensuring payment is received for outstanding credit; generally responding to all vendor enquiries regarding financePreparing analyses of accounts and producing monthly reports Continuing to improve the payment processRGCMillwork/HourConstruction11/2017- 04/2022 Bookkeeper/ OfficeManagerSkills: Facility Management (FM)  Purchaser  Bank Reconciliation  Accounts Receivable (AR)  Accounts Payable  QuickBooks Entry and management of bookkeeping records using the designated software tools. (Currently QuickBooks)Customer invoicing & statements, credit card transactions and bank reconciliation.Monitor of accounts receivable to maintain job costs and budget. Oversee all Accounts Payable reviewing, recording, and paying invoices, receipts, and expenditures using QuickBooks and other systems Monitor price increases per vendorAdminister weekly payroll for 25 employeesManage expense account system and process reports monthly. Cross training on quote generation, order entry, order tracking, and shipping to support the team.Be the point person for maintenance, mailing, shipping, and errands and oversee the provision of housekeeping and all facility maintenance services to keep the office clean and safe and appliances in working order Oversee tracking of general attendance including vacations, personal days, sick days, and holidaysReconciles select accounts monthly.Coordinate recruiting efforts and support onboarding of new team members.Onboarding and off boarding which includes requesting equipment setup and system access manage onboarding paperwork and the processing of new hires and staff transitionsCreate onboarding plans and educate newly hired employees on HR policies, internal procedures, and regulationsImplement and organize human resource management policies and procedures, including CORI policy/records, posters, trainings, DOT, OSHA, LABOR LAW etc.Workers' comp and general liability audits yearlyEnsure the smooth day-to-day operation of the office Develop office policies and procedures, and ensure they are implemented appropriatelyTrack office/warehouse including ordering supplies, coordinating deliveries, and managing vendor contractsSet up, track, and update engineering projects in the companys excel project management systemPrepare, pack, and ship packages as well as collate and deliver company mailsEnsure compliant time and labor reportingMaintain complete and accurate staff personnel files Serve as the point-person for all human resources-related communication with staff, maintaining a 2-business day response time Documenting procedures and processesOccupational safety procedures OSHA/ DOTAssist project managers with any additional duties Suggest new procedures and policies to continually improve efficiency of the HR department and organization, and to improve employee experience Assist in the communication, interpretation, and upkeep of employee handbook, employee directory, and organizational chart, and contributes to the development of policiesOversee IT support for the team, database updates, security issues, email accounts and ensuring training and maintenanceResponsible for Employee Relations; from investigation to working with management to find resolutions.Improved employee engagement and retention through Succession Planning and Employee outings and team buildingCross training on quote generation, order entry, order tracking, and shipping to support the engineering and project management team. Be the point person for maintenance, mailing, shipping, and errands and oversee the provision of housekeeping and all facility maintenance services to keep the office clean and safe and appliances in working order Workers comp and general liability audits yearly while Performing month- end closing and process yearly 1099'sTrack office/warehouse including ordering supplies, coordinating deliveries, and managing vendor contractsSet up, track, and update engineering projects in the companys excel project management systemUpgraded compliant time uploaded to website and labor reporting with new system in place TOTALPASS P600Upgraded water system to full cycle osmosis for cleanliness and overall savingsIT support for the team, database updates, security issues, email accounts and maintenance on internal serverSupport for 2 mountain Fiest dogsFacility maintenance-Serve as the primary point of contact for building incidents / repairs Responsible for OSHA training and for hazardous communication standardsDOT training relating to shipping, container specs, labels, handling hazardous materialAssist in the oversight and development of the facility operating budgets, proactively track variances and manage within targets of approved budgets Schedule and perform routine preventative maintenance and service for shop equipmentResponsible for overall care and condition of office space and warehouse space.Operations include, testing smoke alarms, checking fire extinguisher and safety equipment throughout facility.Coordinated and responsible for the PPE equipment updates throughout the facilityConduct quarterly and annual inspections of units, equipment, amenities, common areas, and grounds.Responsible for making sure all vehicles are up to code and compliant with MASS DOTMonitored and implemented OSHA Guidelines for simple safety requirements (safety glasses, steal toe boots, ear protection etc.) Responsible for all incoming vendors safety programs. Purchaser:Purchase raw and finished items for Manufacturing. Responsible for purchasing materials, parts and supplies while obtaining and evaluating bids from outside contractors.Create purchase orders for the material bought process order acknowledgments to update purchase orders.Quote material off material order forms from engineering with different vendors.Sourcing out materials.work with vendors to negotiate discounts/payment terms, and purchase orders.Working off excel spreadsheets to purchase materials and keep track of purchase orders and delivery dates of products.Creating ship memos for returned products and working with suppliers on setting RMAs/RGAs.Works with an online purchasing system.Process and submit invoices for payment.Tracks and returns products/equipmentEDUCATION Bachelor of Science, Business Management: Marketing, 2009 University of Massachusetts Lowell: Lowell, MALowell Academy Hairstyling Institute July 2015 Commonwealth of MA Div. Of Professional Licensure: Registered Cosmetologist New Look Laser College: 2019 Certified Laser Specialist, Laser Safety Officer, Advanced laser removal training Q-switched YAG laser Non ablativeCertifications: TIPS, SERV Safe, Allergen awareness, Crowd control, CPR, First Aid, Barbicide Certified, Blood Born Pathogen, SoftTAP, Risk & Safety coordinator.Commonwealth of MA Notary Public EX. Feb 20, 202SKILLS Technical Skills: MS Office Suite (Excel, Word, PowerPoint) Adobe Photoshop, QuickBooks, Quicken, HairMAXPoint of Sale: Micros, Focus, AlohaRecruiting/Human Resource Tools: Winsearch, Cosmos, BullHORN, Cobroke, Linkedin/Recruiter, Facebook, Twitter, Google, Indeed, Dice, Monster, Microsoft Dynamics CRM, NLE Foundation Training, Millwork, Electrical, Scheduling, Maintenance

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